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Hotel Plaza Caribe

3.0 star property

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Photo gallery for Hotel Plaza Caribe

2 outdoor pools, sun loungers
Superior Room, 2 Double Beds, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi
Front of property
Executive Room, 2 Double Beds, Non Smoking, Pool View | Down comforters, desk, iron/ironing board, free WiFi
Interior entrance

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Pino Lote 19 S/N Col. Centro, Cancun, QROO, 77500
  • Las Palapas Park
    ‪4 min walk‬
  • Benito Juarez Municipal Building
    ‪6 min walk‬
  • Plaza 28
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Quadruple Room, Multiple Beds, Non Smoking

Down comforters, desk, iron/ironing board, free WiFi

Family Quadruple Room, Multiple Beds, Non Smoking

  • 183 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi

Superior Room, 2 Double Beds, Non Smoking

  • 161.5 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds, Non Smoking, Pool View

Executive Room, 2 Double Beds, Non Smoking, Pool View | Down comforters, desk, iron/ironing board, free WiFi

Executive Room, 2 Double Beds, Non Smoking, Pool View

  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Pool View

Premium Room, 2 Double Beds, Non Smoking, Pool View | Down comforters, desk, iron/ironing board, free WiFi

Premium Room, 2 Double Beds, Non Smoking, Pool View

  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds, Non Smoking

Family Triple Room, Multiple Beds, Non Smoking | Down comforters, desk, iron/ironing board, free WiFi

Family Triple Room, Multiple Beds, Non Smoking

  • 183 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

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About this property

Hotel Plaza Caribe

Hotel in Downtown Cancun
2 outdoor pools, a restaurant, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk.
Hotel Plaza Caribe offers 134 air-conditioned accommodations with complimentary bottled water. Beds feature down comforters. 42-inch flat-screen televisions come with cable channels.

Bathrooms include showers. This Cancun hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.
The hotel offers a restaurant. Wireless Internet access is complimentary. Hotel Plaza Caribe features 2 outdoor swimming pools and a children's pool. Event facilities measuring 646 square feet (60 square meters) include conference space. This business-friendly hotel also offers a garden, laundry facilities, and room service (during limited hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Plaza Caribe is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Hotel Plaza Caribe has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: MXN 180 for adults and MXN 180 for children
  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • 646 square feet of conference space

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 180 for adults and MXN 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Caribe
Hotel Plaza Caribe Cancun
Plaza Caribe
Plaza Caribe Cancun
Plaza Caribe Hotel

Hotel Plaza Caribe Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 301 out of 1001 reviews
Rating 8 - Good. 341 out of 1001 reviews
Rating 6 - Okay. 202 out of 1001 reviews
Rating 4 - Poor. 95 out of 1001 reviews
Rating 2 - Terrible. 62 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Diane, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great pool and kids splash pad. Food was okay at restaurant but pricey. Rooms in desperate need of Reno’s - clean but rundown
Stayed 1 night in Jan 2025

6/10 Okay

billy

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Joyce

Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

marilyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was very musty, could hardly open the shower door. Pool view was the big bird cage. What was advertised is not what we got.
Stayed 1 night in Jan 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación para nuestras necesidades
Stayed 1 night in Jan 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
No ice machine, and the TV didn't work
Stayed 1 night in Jan 2025

6/10 Okay

Gabriela

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very convinient location, however the property needs a lot of maintanance
Stayed 1 night in Jan 2025

10/10 Excellent

Dianna

Liked: Cleanliness
Great accommodation. Very central across the street from the bus station in Cancun.
Stayed 1 night in Jan 2025

6/10 Okay

Ulrike

Liked: Cleanliness, property conditions & facilities
Check in ok, but nobody showed me my room, the receptionist didn't seem to care at how I would find the room. Finally a Spanish speaking guest got help.
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Stayed 1 night in Nov 2024

8/10 Good

Jeto

Stayed 2 nights in Dec 2024

4/10 Poor

Alejandro

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bad smells throughout the room. Needs lots of updation,no elevators, pools are not heated. Food is good. Staff is good.
Stayed 1 night in Dec 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Property has a pool and restaurant is great from bus station
Stayed 1 night in Dec 2024

6/10 Okay

Margaret

Traveled with group, Traveled with family
Location is great, ADO bus station right across, R1 bus to Hotel zone around the corner, convenience stores within the block. But room is shabby, towels may be clean but are dirty white in color already, sheets have tear, bathroom door doesn’t close properly, wall designs need a new look. Posted photos are enhanced to look nicer but the real thing needs a lot of improvement.
Stayed 3 nights in Dec 2024

4/10 Poor

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Janice, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the property for a one night stay enroute to Merida. We chose it to be close to the ADO bus station. The location was perfect in this regard. Right across the street! A modest, older hotel but suitable for our purpose. All staff were great!
Stayed 1 night in Dec 2024

8/10 Good

Markheaven B

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en buena ubicación, en frente del la Terminal del ADO.
Stayed 1 night in Dec 2024

8/10 Good

silvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its fine good location
Stayed 1 night in Dec 2024

10/10 Excellent

Nerina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good no complaints at all. The staff is kind all the time.
Stayed 3 nights in Dec 2024

4/10 Poor

Telma

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sheets and pillowcases two old. With holes Towels too
Stayed 1 night in Dec 2024

8/10 Good

John

Liked: Staff & service

Close to bus

Very convenient. A bit old and needs work. The chain lock on my door was torn off. Not real comforting
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super basic but clean, safe, and right across from the bus terminal. Decent restaurant (get the cantaloupe juice at breakfast).
Stayed 1 night in Dec 2024

4/10 Poor

mary grace

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s a molds inside the room and the air conditioner is leaking water inside the room, I ended up developing skin allergies due to the last molds inside the and staying a week with molds developed all the skin allergies I had, flew back to the US with all the allergies and itches
Stayed 3 nights in Oct 2024