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Grand Park Royal Cancun - All Inclusive

4.0 star property

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Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
Royal Master Suite Hot Tub | View from room
Exterior
2 outdoor pools, pool umbrellas, sun loungers
Royal Master Suite Hot Tub | Free minibar, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min drive‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Master Suite

Master Suite | Free minibar, in-room safe, desk, laptop workspace

Master Suite

  • 890 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite Hot Tub

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Master Suite Ocean Front

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub | Free minibar, in-room safe, desk, laptop workspace

Grand Royal Suite Hot Tub

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Double

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front King

  • 441 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front Double

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub | Free minibar, in-room safe, desk, laptop workspace

Royal Suite King Hot Tub

  • 890 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

  • 441 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe

Villa Deluxe | Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe

  • 560 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble | Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Doble

  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub | Free minibar, in-room safe, desk, laptop workspace

Royal Suite Doble Hot Tub

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

  • 670 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

  • 870 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King | Free minibar, in-room safe, desk, laptop workspace

Deluxe Swim up King

  • 700 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Grand Park Royal Cancun - All Inclusive

Property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Park Royal Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request.
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Fitness Center has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Park Royal Cancun - All Inclusive features a full-service spa, 2 outdoor swimming pools, a hot tub, and a fitness center. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 7535 square feet (700 square meters) include conference space. This all-inclusive property also offers a rooftop terrace, spa services, and multilingual staff. Onsite self parking and valet parking are complimentary.

Grand Park Royal Cancun - All Inclusive has designated areas for smoking.

Flor de Sal - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open select days.
Café Sole - This café serves breakfast, lunch, and dinner. Open daily.
El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
Koi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
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Grand Park Royal Caribe All Inclusive Hotel
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Grand Park Royal Luxury Resort All Inclusive
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Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1174 out of 2363 reviews
Rating 8 - Good. 620 out of 2363 reviews
Rating 6 - Okay. 285 out of 2363 reviews
Rating 4 - Poor. 143 out of 2363 reviews
Rating 2 - Terrible. 141 out of 2363 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Kei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Artem

Traveled with family
Liked: Cleanliness, staff & service
Property is okay, just not luxury (at least not yet). Start off with negatives: 1) The property is undergoing construction, which was not disclosed on the website. So there was noise and not all amenities were open (hot tub, a main bar, etc). However, the new rooms should look really nice, so definitely worth waiting until construction is done to get the best experience. 2) Rooms were great, but no slippers or bathrobe was provided (even after we booked a spa treatment, we couldn't borrow the bathrobes for our stay). 3) The single-pane windows allow a lot of noise to come through the room. With the wind, it feels like we're inside a wind tunnel. 4) Mini fridge was refilled once during our entire week stay. When I called the front desk for service, they said to use the App to order it there. 5) The App itself. No one told us about the App or the code to log into it. You need it to book room service. Concierge was more concerned about the high-pressure sales pitch rather than the comfort of our stay. 6) Beach had no bar or food that can be brought when using cabana. Poor staff has to walk over to the adult pool in order to get drinks there and bring it down to you at the beach. Not a dealbreaker, but the service was slow. Now the good: 1) Property is centrally located in the heart of Cancun hotel zone, so easy to get to/from the airport. 2) The staff was great, especially Yolanda, who served us food/drinks at the beach when she was supposed to only serve drinks.
Stayed 7 nights in Dec 2024

4/10 Poor

Heriberto, San Francisco

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 7 nights in Dec 2024

8/10 Good

Luciano J

Traveled with family
Liked: Cleanliness, staff & service
The adults pool it was great, friendly staff.
Stayed 6 nights in Dec 2024

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After a bit of reservation confusion at the beginning of our stay, the staff was able to accommodate us. Gerenimo was extremely polite, helpful and willing to problem-solve. Overall, we enjoyed our stay.
Stayed 4 nights in Dec 2024

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Phone didn’t work and little bugs on the bed. View was amazing
Stayed 2 nights in Jan 2025

8/10 Good

Vanesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Chunmei

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A lot of remodeling or maintenance going on. Too noisy and couldn't open the balcony before 5PM.
Stayed 6 nights in Dec 2024

10/10 Excellent

Xiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

6/10 Okay

Aline

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was good and tried to help, but they didn’t have our room ready for the first night. Some of the concierge were pushy to sell their services. Food was above expectations. To be honest we had to eat out few times because the restaurant offered the same menu every night. Buffet had more options but the smell of grise was terrible
Stayed 7 nights in Dec 2024

6/10 Okay

Francisco De Assis Noronha De

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The hotel was an average hotel not a luxury hotel how they advertise. First night they didn’t have our room ready, so they gave us another room in another building that was in construction. Food in all 3 restaurants and the buffet was above average. The air circulation in the restaurants was terrible. So ours clothes were smelly when we left the restaurant.
Stayed 7 nights in Dec 2024

4/10 Poor

Rajib

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Clean the property, The buffet food was horrible, the service of the Japanese restaurant was terribly slow. The drinks menu were very limited, no options for scotch whiskey or high end liquors. There were water seepages at room.
Stayed 5 nights in Dec 2024

6/10 Okay

Nigel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group spent a week at the Grand Park Royal. The construction was still being completed although the main pool was open. Staff was fantastic a friendly and helpful. The beach was beautiful. Our only concern was the food. Other than the food cooked directly in front of you, the food was lukewarm at best, including at the a la carte restaurants. 6 members of our group ended up with vomiting and other stomach troubles.
Stayed 7 nights in Dec 2024

10/10 Excellent

Steven

Stayed 10 nights in Dec 2024

2/10 Terrible

ray

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fraud "The rental share fraud" Promises they will not keep: Room Discounts never happened Free shuttle service to airport & back was a lie, they never showed up They told me it would b 90 minutes presentation & it lasted over 2 & a half hours
Stayed 3 nights in Dec 2024

6/10 Okay

Elie

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Cons: it is not stroller or handicap freindly, few ramps around the property which made it hard for my family move around Pros: Staff is friendly and willing to help
Stayed 5 nights in Dec 2024

8/10 Good

Gilles, St Léonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2024

10/10 Excellent

Michel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, rooms are clean, renewed and staff was cleaning the whole place every second. Food was great, no wait time on dining (maybe because the resort was not fully occupied), but it was for our benefit.
Stayed 5 nights in Dec 2024

6/10 Okay

Angela

Traveled with family
Liked: Staff & service
The food could be way better. No real authentic Mexican food and not many options at the buffet. The best food was at the hibachi which you have to make a reservation for. The staff was always polite and attentive.
Stayed 4 nights in Dec 2024

8/10 Good

shawn

Stayed 4 nights in Dec 2024

8/10 Good

Sameer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has easy access to Beach and has a great pool. The only issue was that there are very less options for vegetarians.
Stayed 5 nights in Dec 2024

6/10 Okay

Renata

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was outdated and had a musty odor; however, renovations have commenced.
Stayed 7 nights in Dec 2024

10/10 Excellent

Amartya, JOHNS CREEK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, all-inclusive package, food variety.
Stayed 5 nights in Dec 2024