Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
Finest Resort exceeded all expectations! From the moment we arrived, the service was impeccable. Special shoutout to Margarito at the buffet for his exceptional service - he truly went above and beyond to make our dining experience memorable. The resort itself was stunning, with luxurious amenities and breathtaking views. Can't wait to return!
Comment from Hotel Management
Apr 16, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted Apr 14, 2024 on Expedia
This is the best resort I have ever stayed in!!
Our room, the food & the number of restaurants was above average.
We were with our children and young grandchildren (3years & 6 months) who enjoyed all that was offered to young families!! Everything and everyone was exceptional in ensuring their needs were met.
Above all though, was the staff and the high number of employees. At every level they exceeded my expectations. Everyone was kind, pleasant and efficient. But more importantly, they all seemed HAPPY. That says a lot about a place, and that means a lot to me.
Comment from Hotel Management
Apr 16, 2024 by The Excellence Collection, Hotel Management
Dear guest,First and foremost, we would like to thank you for your recent stay at Finest Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Besides, our caring staff contributed to your getaway being exceptional and unique, and making you feel pampered all the time.We look forward to welcoming you back in a heartbeat to pamper you again. Please, receive our warmest regards from The Excellence Collection.
by A verified traveler
Posted Apr 14, 2024 on Expedia
We have been going to this resort for past 6-7 years. They have the best beach in Cancun. The waves are never too high, no coral stones and very little sea weed. Food and service excellent. Great entertainment every day. One thing that annoyed me this year is that they sprayed against mosquitoes at 4 pm when there was lots of people and little kids. We all were covered with the cloud of pesticides and exhaled it!! This stuff should not happen. You treat the property early in the morning when there no people sitting at the swimming pools.
Comment from Hotel Management
Apr 16, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review.Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted Apr 13, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by The Excellence Collection, Hotel Management
Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted Apr 13, 2024 on Expedia
Resort was very clean well maintained. Staff compare to other resorts in Cancun(hotel are) was very kind, friendly and helpful. Restaurants were ok, Dommi was out of competion including food and staff. I want specially mentio waitress Julietta who was serving our table, with her professionalism we left the restaurant with esthetic satisfaction.
Cons- they dont have enough chairs in pool area and beach. Hotel was full and it was hard to find chairs near pool or beach. I think the administration shoud make prior arragements to accomodate cluents and skip issues.
Comment from Hotel Management
Apr 16, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted Apr 13, 2024 on Expedia
The staff were excellent. The all inclusive hotel was fantastic and the hotel had top shelf alcohol and food. Really impressive!
Comment from Hotel Management
Apr 16, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted Apr 12, 2024 on Expedia
This is an amazing resort. We stayed for 5 nights, and everything was fantastic. Great food and service.
Comment from Hotel Management
Apr 16, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Wonderful Property and had a great time. Had a great relaxing time. All restaurants were excellent with so many different options! Love how we can relax on the beach or at the pool. Lots of fun events as well. Wonderful place if you want a nice relaxing time with good food and a chill vibe. Highly Recommend!!
Comment from Hotel Management
Apr 9, 2024 by The Excellence Collection, Hotel Management
Dear guest,First of all, we would like to thank you for your recent stay at Finest Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
by A verified traveler
Posted Apr 8, 2024 on Expedia
There was so many mosquitos outside at night so I could not enjoy outside concert or entertainment.
Comment from Hotel Management
Apr 9, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review.Due to the fact that the property is located in a tropical environment, the possibility of the presence of mosquitos and no-see-ums is very high. By upholding the standards of keeping insects within the resort to a minimum level, the hotel has a specialized fumigation company which works daily to prevent this type of situation.Nonetheless, we assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards which live up to the Excellence brand. There is a full commitment from the whole company and they are very passionate about their job and they do all their best to offer outstanding service.Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted Apr 7, 2024 on Expedia
Dinning at Domo restaurant is one of the best experiences
Comment from Hotel Management
Apr 8, 2024 by The Excellence Collection, Hotel Management
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.