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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property

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Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

View from room
Exterior
Outdoor wedding area
Theater show
Private beach, beach volleyball, beach bar, sailing

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪8 min walk‬
  • Puerto Morelos Town Square
    ‪8 min drive‬
  • Ojo de Agua Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • Ocean view
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, pillowtop beds, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

  • Resort view
  • 1054 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Excellence Club Junior Suite Pool View

Premium bedding, pillowtop beds, free minibar, in-room safe

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Ocean View

  • Ocean view
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Excellence Club Junior Suite Ocean Front

  • Ocean view
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

  • Ocean view
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Junior Suite Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Free Upgrade To Junior Suite Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Minibar, in-room safe, desk, laptop workspace

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.3 out of 5, Excellent, (236)
$565 nightly
The price was $870
The price is $565 total
includes taxes & fees
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

5-star Puerto Morelos property walkable to Puerto Morelos Beach
Catch some rays on Excellence Riviera Cancun - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a 24-hour fitness center, a hot tub, and a steam room. Onsite self parking is complimentary.

Excellence Riviera Cancun - Adults Only All Inclusive has designated areas for smoking.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1289 out of 1620 reviews
Rating 8 - Good. 207 out of 1620 reviews
Rating 6 - Okay. 63 out of 1620 reviews
Rating 4 - Poor. 21 out of 1620 reviews
Rating 2 - Terrible. 40 out of 1620 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, food which ranged from good to great with excellent options, and everything just worked as expected. We had a room with a rooftop deck and plunge pool and spent most of our time up there. We will be back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff , dining didn’t need reservations
Stayed 6 nights in Jan 2025

10/10 Excellent

Kerry

Liked: Cleanliness, amenities
Amazing resort. Very very clean and excellent service. We had no complaints except we couldn’t stay longer.
Stayed 6 nights in Feb 2025

2/10 Terrible

MIchael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and the property were excellent. I did not like that I scheduled a 12 day vacation, only used 2 nights and had to return due to personal emergency. The hotel did not consider my personal situation over Christmas and would not discuss any type of compensation or refund for my situation. Management at the hotel was appalling and I would never visit or use their facilities again nor would I recommend anyone to stay at this property.
Stayed 12 nights in Dec 2024

2/10 Terrible

Virginia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Nicole

Stayed 5 nights in Jan 2025

10/10 Excellent

Vladimir, Lincolnshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice and comfortable proprty. Plenty of dining options. Excellent grounds. Nice and relaxing atmosphere. A bit more work removing plastics from the beach would be desirable. But overall - one of the nicest adults only resorts we have been to.
Stayed 6 nights in Jan 2025

10/10 Excellent

Nancy Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing! So friendly and helpful. Moises our pool waiter was awesome. Food and entertainment was top notch! We will be back!
Stayed 7 nights in Feb 2025

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and entertainment was fantastic; there is always something to do when you want to, but relaxing places to hang out wgen you don't. The suite was incredible, and the property beautifully maintained. Best of all was the staff. Avid, Luis, Santos, Angelo, Jose.... all with such good energy and personality. Altogether, a wonderful and unforgettable experience.
Stayed 3 nights in Feb 2025

10/10 Excellent

Starr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a foodie paradise. There were all of these specialty restaurants that each had fabulous food, served with the utmost care. Also the staff goes out of their way for their clients. I loved this place and am going back again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Eileen, CAPE CORAL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a girls trip, this is the 3rd year in Riviera Maya and first time with Excellence. It is BY FAR the best resort we have stayed at. We stayed in the club level. The service is impeccable, the food was excellent and the resort is quiet (adults only helps) and very clean! We will definitely return.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ashwin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, staff, pool, beach and activities
Stayed 4 nights in Jan 2025

10/10 Excellent

hossein

Stayed 7 nights in Jan 2025

10/10 Excellent

Jeffrey Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jan 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaaaaaazing resort ! Beautiful , stunning ! Been to many other 5 star hotels in Cancun , so far this resort is on top of my list ! Highly recommend !
Stayed 6 nights in Jan 2025

10/10 Excellent

Bethany Ann

Traveled with family
Stayed 3 nights in Jan 2025

8/10 Good

michael jay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Large resort with multiple bars, restaurants, spa, beach & activities. Staff is very young, and the desk staff needs more training in customer service. I arrived during a thunderstorm and was basically abandoned at the airport. The resort has a designated shuttle service but refused to pick me up b/c "booking on Expedia made me ineligible for that service." I was forced to wait hours in the rain & pay $300 by the extortionists laying in wait outside the airport. The desk staff were shockingly rude & uniformed. Ditto with some of the restaurant hostesses. Shout out to Estefany, at the Concierge desk (Gold!) & the Director, Andrea, for doing their best to make up for this blunder.
Stayed 8 nights in Dec 2024

8/10 Good

Eduardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Relaxing, good food
Stayed 4 nights in Oct 2024

6/10 Okay

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff are friendly and hard working. Food was average!
Stayed 7 nights in Jan 2025

2/10 Terrible

Jeffrey, Fairlawn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a family emergency come up and had to leave after one day. The Excellence refused to give us any refund. Considering that this resort is an expensive all inclusive package and we only ate and drank for one day they could have given some consideration for at least that. Be aware if you book with the Excellence and you have to go home early you may lose thousands.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a swim up pool ocean front view in the excellence club area and loved the view. There were people getting up early in the morning to save spots but I didn’t have to worry because I was right there and had my own outdoor patio bed. The servers are attentive and come around to take drink orders. Housekeeping were attentive and made art out of the towels which was refreshing. I thought the bed was really comfortable and didn’t care too much for the room bar but I requested for other bottles to be swapped out during check in and reception told me it could take up to 2-3 days but never happened. I enjoyed drinks most at the Excellence Lounge because of the top shelf alcohol which you don’t find at many of the bars. I love that there’s a variety of restaurants and food options but I would not recommend the food from Spice if you are looking for authentic Korean or Japanese food. The room has wear and tear so don’t expect perfection. I could tell from the walls that they were painted white often and couch sunken in. The staff were friendly and approachable. I felt the size of the resort was perfect, not to big or small. The amount of activities were good and there was always something to do.
Stayed 6 nights in Nov 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best places we’ve stayed at. The food was fantastic and the staff is so friendly and welcoming. Definitely coming back again!
Stayed 7 nights in Jan 2025

10/10 Excellent

Albara

Liked: Cleanliness, staff & service, property conditions & facilities
The service and cleanliness was unbelievably good! Everybody is friendly from the front desk, to the restaurant staff, to the hotel cleanup staff! They would clean the room sometimes 3 times within the day! The food was excellent, and the entertainment was top notch! It's probably a bit more pricey compared to other resorts, but definitely worth it! I wouldn't think twice of going back!
Stayed 6 nights in Jan 2025