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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property

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10 restaurants, breakfast, lunch, dinner served; international cuisine
Theater show
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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪8 min walk‬
  • Ojo de Agua Beach
    ‪4 min drive‬
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

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Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

7.4 out of 10
Good
(3 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(10 reviews)
  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

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Excellence Club Junior Swim Up Suite Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

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Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

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Two-Story Rooftop Terrace Suite Spa or Pool View

10.0 out of 10
Exceptional
(10 reviews)
  • 1054 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(134 reviews)
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

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Junior Swim-Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(38 reviews)
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

1 bedroom, premium bedding, pillowtop beds, free minibar

Excellence Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

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Excellence Club Junior Swim-Up Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Junior Suite Ocean View

1 bedroom, premium bedding, pillowtop beds, free minibar

Free Upgrade To Junior Suite Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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1 bedroom, minibar, in-room safe, desk

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.4 out of 5, Excellent, (258)
$511 nightly
The price was $784
The price is $511 total
includes taxes & fees
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

5-star Puerto Morelos property walkable to Puerto Morelos Beach
Catch some rays on Excellence Riviera Cancun - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a 24-hour fitness center, a hot tub, and a steam room. Onsite self parking is complimentary.

Excellence Riviera Cancun - Adults Only All Inclusive has designated areas for smoking.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1331 out of 1684 reviews
Rating 8 - Good. 215 out of 1684 reviews
Rating 6 - Okay. 79 out of 1684 reviews
Rating 4 - Poor. 21 out of 1684 reviews
Rating 2 - Terrible. 38 out of 1684 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deva

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained property with excellent staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Rimoun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect in terms of service, quality, layout, cleanliness and food. The entertainment/activity staff and nightly entertainment was poor. If your looking for a quite stay at a great hotel, this is the place.
Stayed 4 nights in Mar 2025

10/10 Excellent

Martin, bolingbrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, service was good
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time here. Very nice facilities - grounds, restaurants, pool and staff. Beach/ocean are ok but not outstanding. Tons of seaweed on beach and in ocean. Beach is walkable for 1 mile north and 2-3 miles south. Can walk to beach to the town of Puerto Morelos although there isn't a lot there - a few bars and maybe a few shops. The bars at the hotel are ok but don't really promote a lot of interaction with other guests - better if you come as a group. Definitely all adult and very laid back - not a party scene - which is what they and the guests are going for.
Stayed 7 nights in Mar 2025

2/10 Terrible

David

Disliked: Property conditions & facilities
Don"t do it!
Stayed 5 nights in Mar 2025

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated rooms with AC not as cold as you'll want, I asked to change rooms because of a mold smell but was not able to get one, they just sprayed an Air Freshener that smelled like Vicks. Also, I tried to get an upgrade as a VIP benefit several times and they always seemed to never have anything available. What was the point of being a VIP on Expedia? Other than that everything else was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

sergio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not receive the upgrade room as a gold Expedia holder The hotel was not full
Stayed 4 nights in Mar 2025

10/10 Excellent

Kirsten

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect trip

Everything from check in to check out was wonderful. The staff is incredibly kind and accommodating, no complaints
Stayed 5 nights in Mar 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great resort and food was excellent.
Stayed 4 nights in Mar 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Mar 2025

10/10 Excellent

Jill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 4 nights in Feb 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in Mar 2025

10/10 Excellent

Karina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, little details make the difference, friendly staff was amazing

10/10 Excellent

Alyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing! Loved the lazy river pool. Extremely relaxing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kirsten

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Katherine

Stayed 4 nights in Mar 2025

8/10 Good

Jason

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I was happy. This was by far the best service I've received at an AI. The servers, Hugo and Fernanda (I think), by the lazy river were amazing, the restaurant service was above and beyond and the housekeeping was perfect. The swim up room was fantastic. Guest services was great. The gardens were a pleasure to walk through and view. The French restaurant was excellent however the other restaurants were slightly above average maybe even a little below on some meals but the service made up for the food. My recommendations would be to improve the food prep quality and have the taco truck open at noon instead of 5pm. They were also doing some construction on a bridge over the lazy river and they may want to put some netting in the water verses having wood chips floating everywhere.
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dania and Armando were outstanding. So informative, kind, and helpful!
Stayed 3 nights in Mar 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to Mexico frequently and loved this property. It’s great for couples or groups. The day time and evening entertainment was fantastic, the property and staff were great as well. We would definitely stay at this property again
Stayed 5 nights in Mar 2025

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we’ve stayed, ever!
Stayed 4 nights in Mar 2025

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is outstanding and so helpful. Such hard workers…. Food was good, nice options. Always helpful if you have any issues/questions. Only thing is there could be better signage…
Stayed 5 nights in Mar 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Many food options. Also, I loved that the pools were different temperatures! I like a warm pool and while some were too cold for me, I found one that was very warm.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Stayed 4 nights in Mar 2025