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Emporio Cancun Optional All Inclusive

4.0 star property

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Relax in shaded comfort with our beachfront lounge chairs, offering a serene ocean view.
Enjoy meals with a view of the ocean from our outdoor dining area, featuring tables and chairs under a covered roof with large windows.
Relax by the expansive pool surrounded by palm trees and scenic views.
Meetings take place in this spacious room with a long table and comfortable chairs, offering a view of the outdoors.
Enjoy dining or relaxing in this stylish space with a view of the beach.

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Delfines Beach
    ‪16 min walk‬
  • Aquaworld
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(23 reviews)
  • 428 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 428 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Double Room, Ocean View

8.6 out of 10
Excellent
(95 reviews)
  • 381 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | 1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(32 reviews)
  • 381 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.4 out of 10
Very good
(26 reviews)
  • 428 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | 1 bedroom, in-room safe, iron/ironing board, WiFi

Swim up King Oceanfront Only Adults

7.6 out of 10
Good
(14 reviews)
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | 1 bedroom, in-room safe, iron/ironing board, WiFi

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(47 reviews)
  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Super Saver Non Refundable

Super Saver Non Refundable | 1 bedroom, in-room safe, iron/ironing board, WiFi

Super Saver Non Refundable

  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium with Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Premium with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe with Beach View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Deluxe with Beach View

  • Beach view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Room Deluxe

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Deluxe

  • Sleeps 3

View all photos for Suite Deluxe with Partial Sea View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Deluxe with Partial Sea View

  • Partial sea view
  • Sleeps 3

View all photos for Room Deluxe with Beach View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe with Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe with Partial Sea View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe with Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium with Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Premium with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room Standard

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Standard

  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Cancun Optional All Inclusive

4-star resort in Zona Hotelera
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a children's pool and an outdoor pool, Emporio Cancun Optional All Inclusive provides a waterslide and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 8288 square feet (770 square meters) include conference space. This beach resort also offers spa services, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Emporio Cancun Optional All Inclusive is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 10:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 906 out of 1849 reviews
Rating 8 - Good. 395 out of 1849 reviews
Rating 6 - Okay. 247 out of 1849 reviews
Rating 4 - Poor. 136 out of 1849 reviews
Rating 2 - Terrible. 165 out of 1849 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Allison

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely rude if you do not know the language, very disappointing. Needs a very BIG upgrade it definitely is not a 5 or 4 star!!!! The only good thing was the beach.
Stayed 4 nights in Apr 2025

4/10 Poor

Michelle

Traveled with group
Liked: Amenities
Disliked: Cleanliness
Came in today from my flight. Arrived at 11 AM to emporio. They told us that the room was not ready until 3 pm. Okay, no problem. We show up at 3:02 and took approximately 40 minutes to get attended only to hear the front desk that our room was not ready. Apart from that, a flight crew came in did not have to wait the line, were able to get their room right away. It’s unfair we are paying for our rooms and are not even able to use our room at the time their website says and what they say. Throughout our stay we saw various cockroaches. We did tell staff. I never had this problem before. Really didn’t like how things changed
Stayed 3 nights in Apr 2025

8/10 Good

elsy Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

juan daniel

Stayed 7 nights in Apr 2025

6/10 Okay

Kayla

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible service from staff, even when tipping. They would completely forget about our drink orders and never return. They were nice, but you have to work to get service. The check in process is crazy long. I really don’t understand why it’s such a process. Did not feel safe to venture off property, and even if I did there’s nothing to see anyways except a 7-11. Food…meh. Not great. Many things were not labeled so we had no idea what mystery meat was before us. For what it is, it’s ok. If you’re looking for a budget resort and only plan to sit poolside, it’ll do the job.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bojana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. The rooms are great. The pool and the cabanas are super nice. Food could use more delicious options.
Stayed 7 nights in Apr 2025

8/10 Good

Lazaro Duglas Reyna, Montreal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was disorganized and chaotic, but other than that was a very nice experience. However, some of the railing around restaurants and stairs felt loose and dangerous I would never lean on those.
Stayed 7 nights in Apr 2025

10/10 Excellent

Josslyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was kept up well
Stayed 5 nights in Jan 2025

10/10 Excellent

Nanak

Stayed 2 nights in Apr 2025

10/10 Excellent

Grover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, property conditions & facilities
This resort was not well maintained, understaffed and overpriced. Checking in was a nightmare. I actually left because there were so many people in the lobby. There was mold in the bathroom, they had plastic covering fences which just looked so tacky. I only had one thing to eat and definitely wouldn’t recommend their food. When I was checking out they tried billing me extra for food and drinks that should have been all inclusive and it was food I never ate.
Stayed 1 night in Apr 2025

6/10 Okay

Lee

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Property and facilities are clean however some areas are dated and in need of refurbishment. There is building work going on which I was not aware of before booking. Asked for a high chair for a baby in the sports bar for the baby to eat, was told no. Had to go and get it myself from the restaurant. Very poor service. Food is generally acceptable. Service is hit and miss in the buffet restaurant. Had an amazing sea view from the room. For the price it was ok but I wouldn’t return.
Stayed 8 nights in Apr 2025

10/10 Excellent

emmanuel

Stayed 2 nights in Apr 2025

10/10 Excellent

KHALIL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality vs price. I absolutely have no criticism.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service
Bartender so rude and sarcastic never tell me the is closed in about five minutes when I ask him for the next drink his tell me you can go to another bar because I’m close and nothing friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus

Stayed 5 nights in Mar 2025

10/10 Excellent

Bardhul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house keeper was truly stellar at his job. His dedication was beyond his daily duties. He kept our room clean, fresh, and organized on the daily basis. But that’s not where it ended, he went above and beyond to make our vacation experience incredibly enjoyable by offering to try and find passion fruit for my daughter (one of her favorite fruits). It so happened that they were not in season but his efforts were much appreciated.
Stayed 9 nights in Apr 2025

10/10 Excellent

mariela

The best time ever
Stayed 4 nights in Apr 2025

10/10 Excellent

BOSHI

Traveled with family
Liked: Amenities
perfect
Stayed 3 nights in Apr 2025

4/10 Poor

SHAUN

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
We had roaches in the toilet area of our room. We have a picture of a roach on the dinner table as the FaSona restaurant. It took three days to get our room cleaned and the bedding changed when we got there. The elevator access to our floor was very limited and the hotel seemed in need of a lot of maintenance. We couldn't even get a pot of coffee delivered for room service. Room service was pretty much useless.
Stayed 7 nights in Apr 2025

8/10 Good

Ricky N

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It was very nice with two exceptions. The first room we were assigned the door did not lock. The attendant saw it and reported it. However when we went into the room there were cockroaches and this was disgusting. I complained and they moved us to another room. However I had requested feather free room due to my wife’s allergies. They did not have feather free and never communicated this with us. They finally gave here couch cushions and a pillow case. Not really to comfortable. Other than this everything was fine
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked they had service on beach alcohol drinks bottled water beers. There were plenty of umbrellas. They served lunch right on the beach. Things I didn’t like were no beer in room fridge.
Stayed 6 nights in Apr 2025

6/10 Okay

Lucia, Alhambra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Although is a nice property, i would not recomend it due to the amount of stairs you have to walk to go anywhere. The structure of the property was not plan well. They knly have 2 restaurants to choose from and its almos impossible to make a reservation. The serving lady at yhe pool was terrible. I asked her for a couple drinks and i could see her just talking to her friends. After 20 minutes I walked to the bar and she tried to say she had already order them. When i asked her what she order, she didnt remember.
Stayed 2 nights in Apr 2025