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Emporio Cancun Optional All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Standard Room | In-room safe, iron/ironing board, WiFi, bed sheets
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    1 min walk
  • Iberostar Cancun Golf Course
    7 min walk
  • Oasis Arena
    9 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • 428 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

  • 428 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Ocean View

  • 381 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Doble Room Oceanfront

  • 381 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • 428 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up King Oceanfront Only Adults

  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up Double Oceanfront Only Adults

  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Deluxe With Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe With Beach View

  • Beach view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe With Beach View

  • Beach view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Premium With Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s)

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About this property

Emporio Cancun Optional All Inclusive

4-star resort in Zona Hotelera
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a children's pool and an outdoor pool, Emporio Cancun Optional All Inclusive provides a waterslide and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 8288 square feet (770 square meters) include conference space. This beach resort also offers spa services, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Emporio Cancun Optional All Inclusive is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 696 out of 1452 reviews" "
Rating 8 - Good. 309 out of 1452 reviews" "
Rating 6 - Okay. 187 out of 1452 reviews" "
Rating 4 - Poor. 112 out of 1452 reviews" "
Rating 2 - Terrible. 148 out of 1452 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nidia

Traveled with family
Liked: Cleanliness, staff & service
I do not recommend this hotel. It is not really an ALL. Inclusive hotel since they charge you (must pay with credit or debit card, no cash) many items separately like gelato, specialty coffees etc.. there is also a “service fee” if you order room service. They also charge an “environmental fee” at check in. Also, we were not able to book a reservation at any of 2 the main restaurants since they were already fully booked when we arrived at the hotel around 3 pm so we ended up dinning at the only restaurant left with buffet style dining, very informal and with a limited food selection The next morning we woke up to the hammering noise of the construcción near our room @ 8 am on a Saturday! Oh and the pools were on half full, terrible The only pro was the beautiful uncrowned beach
Stayed 1 night in Aug 2024

6/10 Okay

ELIZA

Traveled with group
Staff is very unfriendly to non- Spanish speakers, room service was horrible they take over 2 hours to bring food your food. If an item was missing they promised to return and never did come back.
Stayed 3 nights in Aug 2024

6/10 Okay

MONICA

Disliked: Cleanliness
Lobby was extremely hot, no AC or fans. when we arrived the receptionist that checked us in wasn't very friendly and looked as if she was in a bad mood. when we got to our room the bathroom was dirty and toilet had pubic hair and it was not cleaned. good thing i travel with travel size cleaning products, shower was also dirty and the desk chair had mold, we had to remind them several times to remove the chair because my daughter has asthma. the vents were full of dust mites and we also had to clean that ourselves. food was not good at all and especially at CUA, it was so hot in there that it was just so uncomfortable to even try and enjoy our food. Not to mention the "aguas frescas" weren't even fresh, they were powdered. Hotel looked much prettier in pictures. i dont thing ill be recommending this hotel to anyone.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is so amazing and professional. They were always one step beyond. Specially Daisy at the Restaurant.
Stayed 4 nights in Aug 2024

8/10 Good

Deisy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2024

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Natanael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally awesome! No complaints! Described as a family resort, but it does have an adults only pool/bar section. You hardly ever even see the kids/families. Lots of great night entertainment, dancers, singers etc.
Stayed 5 nights in Aug 2024

8/10 Good

janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay! The staff is very friendly. Had breakfast Cua and few things from snack bar by the pool, food at those 2 places were good 👍 the rooms were nice!
Stayed 8 nights in Jul 2024

8/10 Good

MICHELLE, Houston

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Aug 2024

10/10 Excellent

Eliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort! Second time coming back! One of the better priced resorts in Cancun and it’s beautiful!
Stayed 3 nights in Aug 2024

2/10 Terrible

Tamika

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was awful! First off it took me 1 whole hour to check in! Got to the room and it smelled like mildew. The floor was dirty had sand on it and the comforter was not clean either. I called the front desk and they politely moved me to another room which was not any better but the smell was not as bad. I reserved a swim up room thinking it would just be for me and my husband and kinda secluded from others but to find out others were in the swim up pool with there kids! The pool was dirty full of sand as well. The swim up bar was only opened on one side of the bar. The waiter advised the side we were sitting on was closed. Tried getting sleep after 1am and all we heard was yelling and hollering until 2-3am every night while we were there! The food was horrible, the drinks were not strong this hotel ruined my entire trip! I will never stay here again!
Stayed 3 nights in Aug 2024

10/10 Excellent

John A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Anahi Yanez

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2024

8/10 Good

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

4/10 Poor

Yahiriama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older resort with a few minor maintenance needs (a broken light in one walkway, an out of service elevator that was fixed within 2 days, etc.) BUT they keep the grounds immaculately clean and the service is phenomenal! Love being able to walk out onto the beach, walk down to the road and catch a ride or take the bus into town. Great options for families (huge pool, play areas, etc.) but also a private Adults Only area with pool and swim up bar!
Stayed 3 nights in Jul 2024

6/10 Okay

Sriraman

Disliked: Cleanliness, staff & service
I’m disappointed at the room service. I had to call daily to get the room cleaned, new towels, and bed made.
Stayed 7 nights in Jul 2024

10/10 Excellent

Diala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing
Stayed 4 nights in Aug 2024

10/10 Excellent

Juan carlos

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Ernesto

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really poor with a/c they really need a renovation in the hotel I won’t recommend for the much they charge
Stayed 4 nights in Aug 2024

6/10 Okay

Victor hugo

Liked: Cleanliness, property conditions & facilities
Hotel and everything it was good the only thing was the room service take too long to take your the food to the room also drinks it wasn't all that
Stayed 5 nights in Aug 2024

6/10 Okay

Carlo

Traveled with family
Liked: Cleanliness, amenities
Good property overall. Wished the AC worked better. Had smelly/moldy/wet pillows on the bed the night of check in. Requested new pillows and linen. Overall good property and nice pools with perfect beach access.
Stayed 5 nights in Aug 2024

8/10 Good

ASLI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort I was ataying in had a problem with AC so I stayed at Emporio one night. The room was very nice. I woke up with a noise coming from the construction on next to the hotel which was right next to my room. This is August 2024. They have a few pools. They look nice. I was very impressed when I went to the beach. Amazingly clean ocean with white sand. No big stone blocks, small rocks or shells like where I was originally staying. I didn't eat there so I don't know about the food. Since the beach is the most important thing for me, I'd definitely stay at Emporio or the hotels next to it to enjoy the amazing beach.
Stayed 1 night in Aug 2024

8/10 Good

maria vianey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good, the rooms are spacious and the beach is beautiful. The check in process was long! And the lady helping us was not nice, left a bad impression. I dont know if I'd stay here again, customer service is important to me, if it weren't for my bad experience I'd probably fo back.
Stayed 3 nights in Jul 2024