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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Balcony, Sea View | Terrace/patio
Restaurant
Beach massages
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Pool
  • Spa
  • 24/7 front desk
$106
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪19 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Sea View

8.0 out of 10
Very good
(61 reviews)
  • 344 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite

7.8 out of 10
Good
(43 reviews)
  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Sea View

8.2 out of 10
Very good
(20 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 646 out of 1544 reviews
Rating 8 - Good. 379 out of 1544 reviews
Rating 6 - Okay. 219 out of 1544 reviews
Rating 4 - Poor. 139 out of 1544 reviews
Rating 2 - Terrible. 161 out of 1544 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Clean safe hotel inexpensive, in one of the best beaches in the world
Stayed 3 nights in May 2025

4/10 Poor

Crystal

Traveled with family
Disliked: Amenities, property conditions & facilities
The food at the hotel sucks. Not worth the price. The pizza wasn’t hot and it looked like it was frozen kind. The grill chicken doesn’t come with a good portion size . The lasagna doesn’t taste like lasagna. The building looks like it needs to be painted. It needs to be remodeled. The pictures online are not the same from what you really see. The rooms have condensation on the floor from the ac unit. The front desk ladies are friendly I give them that. I wouldn’t recommend this hotel to anyone
Stayed 4 nights in May 2025

10/10 Excellent

jorge, Hamilyon

Stayed 2 nights in May 2025

8/10 Good

jorge, Hamilyon

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Location;
Stayed 2 nights in May 2025

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy rica la comida en el restaurante del hotel también
Stayed 1 night in May 2025

2/10 Terrible

Fermin C

Traveled with family and small children
Disliked: Amenities
Todo estuvo más o menos Lo único que fue de lo peor es que no tienen lavadora ni secadoras en el cuarto ni te lo ofrecen ese servicio en el hotel. El baño está en malas condiciones. Por quizás 3 quilos o menos de ropa para lavar me cobraron $2700 pesos $135 dólares eso se me izo un verdadero abuso. Lo peor que me entregaron la ropa asta 24hrs después una verdadera burla. Yo no regresaría aquí.
Stayed 4 nights in May 2025

8/10 Good

brittany

Liked: Cleanliness, staff & service
Overall very good . Just needs some updates to the building.
Stayed 3 nights in May 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Quiet, this trip was more about rnr so it was perfect for me to skip down to Cancun for the weekend. Friendly staff, 10/10 would recommend.
Stayed 3 nights in May 2025

10/10 Excellent

Claudia, west new york

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location bus to downtown stops right in front of the hotel for just 12 pesos. Daily cleaning and very comfortable beds. Breakfast is complete and delicious. William, our waiter, was excellent, and Jairo from the towel service was always very helpful. Highly recommend
Stayed 7 nights in May 2025

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Alberto J

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice resort staff was nice plane rides were good all and all 100/10
Stayed 4 nights in May 2025

10/10 Excellent

Kuranage

Liked: Cleanliness, staff & service, property conditions & facilities
Pool is very beautiful and good
Stayed 4 nights in May 2025

8/10 Good

Dalton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and the check-in process was smooth. I was disappointed in the spa. I made two appointments both of which she did not show up for. The food was good, I was just hoping for a bigger variety and selection in the restaurant. The pool was great! And the pool side bar was also great!
Stayed 5 nights in May 2025

8/10 Good

Camilla, Santa Clarita

Traveled with family
Liked: Cleanliness, staff & service
the property was nice a it has a gorgeous pool and has a private beach; however the property needs to be repainted, elevator’s flooring needs to be fixed, facilities in rooms such as faucets, showers need to be replaced as they are old and rusty; workers are very polite and helpful especially alberto and edwin in the dining area.
Stayed 3 nights in May 2025

6/10 Okay

Necmettin

Stayed 5 nights in Apr 2025

10/10 Excellent

Rajgowind

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with jacuzzi, facing the ocean and infinity pool. The place was clean, the staff was friendly, jacuzzi had hot water, the food in the restaurant was great as well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful
Stayed 6 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 5 nights in Apr 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, beautiful location
Stayed 4 nights in Apr 2025

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE: Do NOT Stay here

Even been physically threatened by staff? If not and you feel you are missing out, stay at the Cyan Cancun "resort and spa" They have some ridiculous policy of having to check the room before you can check out? I told them I was running late for an international flight and they had 4 minutes until my uber showed up and I started walking out. They had a security guy follow me out saying I couldn't leave yet. I told them I was leaving as soon as my ride arrived, then they brought in a second security guy trying to block my exit. Essentially trying to threaten me physically if I left. again told them they now had 3 minutes to check the room and essentially begged them to physically touch me. I've never stayed at a place that has this policy that they must check the room before I'm allowed to leave. I left my room cleaner than it was when I checked in (not terribly difficult to acheive) and they had my card on file so I wasn't worried about them checking the room, but why? this is NOT a policy I've ever encountered. Don't let the pictures fool you, the pool is nice but the rest of the hotel is an absolute dump. Disgusting and dirty and the food at their "restaurant" was completely inedible. To call itself a resort is laughable. I'll never stay there again and I'll make sure to send this review on every site I can. I travel to resorts all over the world and this was a motel at-best. But facilities aside, for their staff to threaten me if I left before rm inspection?
Stayed 1 night in Apr 2025

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

Good hotel. The bed was great. All my concerns were taking care of.
Stayed 5 nights in Apr 2025

6/10 Okay

Yass

Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Feb 2025

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Desde que llegue hasta el dia que salimos estuvo exelente A excepcion de un modulo que esta a un lado de recepcion (que nada tiene que ver con el Hotel) te ofrecen paquetes por un precio y luego te cobran otro mas alto a tu tarjeta de credito y luego no quieren honrar el precio original. si vas agarrar un tour estas personas no son nada recomendables. respecto al hotel en si, son todos muy amables especialmente Brenda en recepcion y Guillermo el Bell boy. durante nuestra estancia todos los dias iva el personal de limpieza a limpiar el cuarto y cambiar sabanas. esta a pasos de la playa con excelente vista al mar.
Stayed 4 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 4 nights in Apr 2025