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Comfort Inn Cancun Aeropuerto

3.0 star property

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Photo gallery for Comfort Inn Cancun Aeropuerto

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk
Free daily continental breakfast
Standard Room, 1 King Bed, Non Smoking | Bathroom | Shower, free toiletries, hair dryer, towels
Lobby
Exterior

Reviews

5.4 out of 10

Popular amenities

  • Room service
  • Parking available
  • Free airport shuttle
  • Pet friendly
  • Housekeeping
  • Breakfast included

Explore the area

Map
Carr. Cancun/Aeropouerto, Cancun, QROO, 77560
  • Ventura Park Cancun
    ‪7 min drive‬
  • Moon Palace Golf Club
    ‪11 min drive‬
  • Riviera Cancun Golf Resort
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Double Room, 2 Double Beds, Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn Cancun Aeropuerto

3-star Cancun hotel with free breakfast
This smoke-free hotel features a 24-hour front desk, express check-out, and free breakfast. Free WiFi in public areas, free self parking, and free airport pick-up are also provided. Other amenities include multilingual staff assistance and a banquet hall.
Comfort Inn Cancun Aeropuerto offers 65 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 32-inch plasma televisions come with digital channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. A shuttle from the airport to the hotel is complimentary to guests (available on request). This business-friendly hotel also offers multilingual staff, express check-out, and an elevator. Onsite self parking is complimentary.

Comfort Inn Cancun Aeropuerto is a smoke-free property.

A complimentary continental breakfast is served each morning between 7 AM and 10:30 AM.
La Veranda - This restaurant serves breakfast, lunch, and dinner.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle at scheduled times, on request
  • Free self parking on site
  • Extended parking on site (MXN 85 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM

Restaurants on site

  • La Veranda

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 380 per pet, per night, plus a deposit of MXN 500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Service fee: MXN 25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: MXN 85 per day
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 380 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Cancun Comfort Inn
Cancun Comfort Inn Aeropuerto
Comfort Inn Aeropuerto Cancun
Comfort Inn Aeropuerto Hotel Cancun
Comfort Inn Cancun
Comfort Inn Cancun Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel Cancun
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Aeropuerto Hotel
Comfort Inn Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Cancun Aeropuerto Cancun
Comfort Inn Cancun Aeropuerto Hotel Cancun

Comfort Inn Cancun Aeropuerto Reviews

Reviews

5.4
Rating 10 - Excellent. 140 out of 995 reviews
Rating 8 - Good. 158 out of 995 reviews
Rating 6 - Okay. 190 out of 995 reviews
Rating 4 - Poor. 197 out of 995 reviews
Rating 2 - Terrible. 310 out of 995 reviews

6.2/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brie

Disliked: Cleanliness, staff & service, property conditions & facilities
Comfort Inn sent me instructions on how to schedule my airport transfer with a link to a form. I filled out the form. Called them, sent them WhatsApp’s and messaged their Expedia inbox with my flight details etc. They left me stranded at the airport alone waiting for a shuttle that never came. Called them repeatedly with no answer, ended up paying $1000 pesos for a cab - and then when I got to the hotel they said - “It’s Expedia’s fault’ so I called Expedia and they said “the hotel is refusing to compensate you for your costs, we have to abide by their policy”. Unreal. I will NEVER stay at a Comfort Inn OR use Expedia EVER again. Zero accountability. Shocking customer service. 6 hours lost to be told I am being punished because neither of them think it’s their fault. All I wanted was to be compensated for my cab fare…since they decided to just not send the shuttle. Brutal.
Stayed 1 night in Feb 2025

8/10 Good

Cameron

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Karla

Stayed 1 night in Jan 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good place if you need an hotel nearby the airport
Stayed 1 night in Jan 2025

2/10 Terrible

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didn’t even stay… It’s a terrible location in the room had a funny smell to it
Stayed 1 night in Jan 2025

8/10 Good

Oswaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty close to the airport. Liked that.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Convenient stay

Very convenient for location, very close to the airport since we arrived very late at night. Friendly service, underground parking area very small and tight, becareful not scratch your car, just small cars enter here though. Once we arrived, the floor of the parking was partially flooded with smelly water. The room were clean overall just some of the furniture would need to be changed soon. Convenient for people passing by, so you get what you payed for.
Stayed 1 night in Jan 2025

2/10 Terrible

Fernando

Traveled with family
Disliked: Property conditions & facilities, room comfort

No hot water

No hot water in the shower, even heard that from other guests. Not in a great location to get food after 9pm.
Stayed 1 night in Jan 2025

6/10 Okay

Larry

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Adam

Stayed 1 night in Dec 2024

2/10 Terrible

Broderick

Stayed 1 night in Dec 2024

10/10 Excellent

Toby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. Staff was nice. Breakfast was good, too.
Stayed 1 night in Dec 2024

4/10 Poor

Nino

Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets were dirty, both days I stayed with my family. After asking the receptionist to exchange the bed sheets, it never got done. The TV was not working. Only one channel was working and it did not have any volume at all. The receptionist was told about the issue and I was advised they would provide new controls. They never provided the controls and never attempted to fix the issue.
Stayed 2 nights in Nov 2024

4/10 Poor

Raul Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Bryce

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Allan

Stayed 1 night in Aug 2024

10/10 Excellent

Rosalinda

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything fine..

Stayed 1 night in Jul 2024

6/10 Okay

Rudolfo

Liked: Cleanliness, staff & service
Disliked: Room comfort

Cheap stay for one night

Overall for the one night stay and the price it was ok! The bed was hard as a rock but it was expected!
Stayed 1 night in Jun 2024

4/10 Poor

Terence

Business traveler
Disliked: Amenities
Food quality was poor, with everything coming from instant versions (e.g., eggs from mix, not fresh) that I chose not to eat.
Stayed 1 night in Mar 2024

8/10 Good

Andre

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sanjuanita

Stayed 1 night in Jun 2024

2/10 Terrible

Daisy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all before going up to my room I was booked to a room that was booked already . I get to my room and it had a broken bed that was so noisy . I was moved to another room and I woke up with bed bugs. I was traveling with my 2 year old and I approached the staff and they offered no resolution or support . Never staying here again and don’t recommend
Stayed 1 night in May 2024