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Aparthotel

Casa Turquesa - Near Luxury Avenue Shopping Mall

4.0 star property

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Photo gallery for Casa Turquesa - Near Luxury Avenue Shopping Mall

Food and drink
Suite, Garden View | In-room safe, individually decorated, individually furnished
Presidential Suite, 2 Bedrooms, Ocean View | Living room | 42-inch flat-screen TV with satellite channels, TV
Royal Suite | In-room safe, individually decorated, individually furnished
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Barbecue grill

Explore the area

Map
Cancun, QROO
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪13 min walk‬
  • La Isla Shopping Mall
    ‪14 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for King Suite Ocean View

King Suite Ocean View | View from room

King Suite Ocean View

  • Studio
  • Ocean view
  • Sleeps 4

View all photos for Presidential Suite

Presidential Suite | Living area | 42-inch flat-screen TV with satellite channels, TV

Presidential Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Suite, Garden View

In-room safe, individually decorated, individually furnished

Suite, Garden View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Suite

Royal Suite | In-room safe, individually decorated, individually furnished

Royal Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Loft King Suite Ocean View

In-room safe, individually decorated, individually furnished

Loft King Suite Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Studio

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite With Garden View

Living room | 42-inch flat-screen TV with satellite channels, TV

Suite With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Loft With Ocean View

Interior

Loft With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite With Ocean View

Dining | Breakfast, lunch, dinner served; international cuisine, pool views

Suite With Ocean View

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite With Ocean View

Beach/ocean view

Suite With Ocean View

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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About this property

Casa Turquesa - Near Luxury Avenue Shopping Mall

4-star aparthotel in Zona Hotelera
An outdoor pool, a restaurant, and a bar/lounge are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services, and dry cleaning. Each apartment offers free WiFi, room service, and a flat-screen TV with satellite channels. Additional amenities include a rainfall shower, a hair dryer, and a safe.
Casa Turquesa - Near Luxury Avenue Shopping Mall offers 30 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.
The aparthotel offers a restaurant. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This Beaux Arts aparthotel also offers an outdoor pool, a library, and a terrace. Concierge services and wedding services can be provided. Limited complimentary onsite parking is available on a first-come, first-served basis. Guests can use the outdoor pool at a partner property.

Casa Turquesa - Near Luxury Avenue Shopping Mall has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Pool Bar - This bar is located by the pool. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Car recommended
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 150 to 380 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 380 for adults, and MXN 80 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Casa Turquesa - Near Luxury Avenue Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 453 out of 1097 reviews
Rating 8 - Good. 266 out of 1097 reviews
Rating 6 - Okay. 145 out of 1097 reviews
Rating 4 - Poor. 110 out of 1097 reviews
Rating 2 - Terrible. 123 out of 1097 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

alejandro contreras

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Imtiaz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very arranged and very clean but lottle hit old. Rbats
Stayed 2 nights in Mar 2025

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Adolfo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good the people the service the room
Stayed 4 nights in Mar 2025

6/10 Okay

henry

Hotel is somewhat rustic with some modern touches. Staff was friendly. Beautiful art on the walls. Large rooms need updating, jacuzzi looked like it hadn't been used in years. Pool is nice but no entertainment. No music, pool bar is very unequipped. In house restaurant is mediocre. Private beach was the best part, clean and nice. Basically if you want solitude and quiet at the beach or the pool, this is it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Adolfo

Traveled with family
Liked: Amenities, property conditions & facilities
Everything was nice and easy
Stayed 1 night in Mar 2025

8/10 Good

Douglas Duane

Disliked: Property conditions & facilities
Small, quiet place, not busy. Restaurant food was very good priced right. Outside grounds very nice. Maintenance of the small things not kept up. Not a deal breaker for me. My room was very large, bathroom exceptional! Enjoyed my 8 day stay. Would stay again, affordable.
Stayed 7 nights in Feb 2025

8/10 Good

Gwendolyn

Liked: Amenities
Disliked: Property conditions & facilities
Great for a quick trip to the beach!
Stayed 3 nights in Feb 2025

10/10 Excellent

Wendy J

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, peaceful, beautiful… I didn’t want to leave. My room, 307, looked out to the sea and was perfect for what I needed. It had a huge tiled deck to watch the sunrise from (although you could watch it from bed) and the room was exactly as pictured. The little restaurant by the sea was delightful. Oscar and the other waiters took good care of me while dining and at the pool.The grounds are beautiful and well kept. Here again, everything is as pictured. I read several negative reviews about this hotel and all I can figure is that maybe they were thinking they paid three times the amount. I will return to this hotel..
Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas

Stayed 8 nights in Jan 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable place to stay. The sculptures and paintings were fascinating and the location was close to everything.
Stayed 1 night in Feb 2025

2/10 Terrible

Zahava

Disliked: Cleanliness, property conditions & facilities
Very disappointed from last time a year ago. Everything is an old and dirty, the elevator not working.
Stayed 2 nights in Feb 2025

10/10 Excellent

Hannah

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Although it is an older hotel, it feels very safe and quiet which was perfect for our stay. Would stay here again!
Stayed 8 nights in Feb 2025

10/10 Excellent

Elizabeth Mae

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a gem that doubles as an art gallery. It is stunning. Small, quiet and a luxurious feeling on a gorgeous stretch of beach with a lovely pool. It needs some TLC but those issues are small ones. The staff are top-notch and we will miss them! Thank you to all of them and a special shout-out to Oscar!! My daughter and I loved our visit - February 2025.
Stayed 8 nights in Feb 2025

10/10 Excellent

Christopher, toronto

Disliked: Property conditions & facilities
LOVE THIS TIRED OLD GEM!
Stayed 4 nights in Feb 2025

10/10 Excellent

Enoch

Liked: Cleanliness, amenities, property conditions & facilities
I love where everything was cuz it was so close to them all two places to eat at real easy to get around you're right there on Hotel Zone to catch the bus up and down the street taxi everywhere right next to a taxi stand place the hotel had a hill to climb and had a lot of stairs I did not like that had a lot of cats on the property I did not like that but other than that the people was great
Stayed 4 nights in Feb 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable, older hotel with everything you need!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay here. The staff were amazing and the food in the restaurant was amazing. We loved all the art and sculptures throughout the hotel. We’ld definitely stay here again.
Stayed 2 nights in Feb 2025

4/10 Poor

Elviera Irene Ruth

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
While the staff at this property was very helpful and the location on the beach was beautiful this property is in need of repair. Patio doors locks don’t work although when asked they sent maintenance to install a working lock after letting us know that none of the patio door locks in the building work The bathtub on patio was covered with a piece of plywood Again they apologized because we didn’t get the room we paid for which was supposed to be a king not 2 queens. We did have a nice breakfast at the restaurant …..coffee was expensive Location is close to large mall and sorianos but the hotel is on a a bit of a hill so if walking or taking a bus the walk back is a bit of a climb Price was reasonable for the area.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, room comfort

Great hideaway

Old building but great structure and excellent locations. Bed was extra stiff and being a side sleeper, was not very comfortable. Room was nice, great location and excellent view of ocean.
Stayed 2 nights in Jan 2025

8/10 Good

miguel

Liked: Cleanliness
Necesitan mejores anuncios para ubicar el hotel, ya q la entrada pareciera q estuviese abandonado y necesita mejores maint para levantar la propiedad!! de resto buena ubicacion y muy buena playa
Stayed 2 nights in Feb 2025

8/10 Good

patricia

Traveled with group
Liked: Cleanliness
Would have liked a microwave and coffee pot. There is a frig. But can’t heat up food and coffee not available til 8. Places around here aren’t available for coffee til 7. Would have liked to sit outside and drink coffee while watching the sunrise. Walking up and down the drive was not good. Unstable blocks. Felt bad for the man doing it with the walker. Do not recommend for disabled people and would want to leave to explore. I am disabled and it was hard on me walking up and down the drive. I will not be able to stay here again. It is beautiful and has great access to beach, but some people want to leave and do things offsite.
Stayed 6 nights in Feb 2025

10/10 Excellent

Madisyn

Liked: Cleanliness, room comfort
Everything was fantastic, from check in to check out the entire stay was perfection. Raul at the bar had the best energy, the front desk gentleman was so polite and helpful. The room was clean and quaint and everything we needed to make our adventure to Cancun feel surreal.
Stayed 2 nights in Feb 2025

2/10 Terrible

Hector

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I liked was that it had beach access close by. The staff was nice always. But this place is very old and in need of tons of care. I did not get what I paid for and the manager of property was not willing to fix or accommodate my week stay. I purchased balcony and king bed, which I did not get king bed but 2 single beds and no balcony but floor access and no Wi-Fi. The bathroom was not ever cleaned and it was very noticeable, the curtains are filthy dirty and torn bed sheets, the moping never happened. the dusting never happened, the place is very old and needs a lot of remodeling. It's a good thing that we were hardly there. just to sleep, but even at that the beds are super super hard. The pool is cold and need of Maintenace. Just not what I expected. the property surroundings are very dirty too no cleaning is ever done to property. lots of cats, I counted like over 50. overpriced for what it is worth. The front area is the only thing nice it is part of some type of museum, so nice artwork.
Stayed 7 nights in Feb 2025

10/10 Excellent

gabriela

Liked: Cleanliness, property conditions & facilities
Enjoyed my stay, amazing staff! Great location, close to malls, restaurants, and other attractions. Incredible beach ❤️
Stayed 4 nights in Feb 2025