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Cancun Bay All Inclusive Hotel

3.5 star property

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Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Housekeeping

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪2 min drive‬
  • Tortuga Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | 1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Ocean View

7.8 out of 10
Good
(27 reviews)
  • 334 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Master Suite 3 Bedrooms

  • 1033 sq ft
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

7.8 out of 10
Good
(26 reviews)
  • 606 sq ft
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.8 out of 10
Good
(59 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite -8 guests- Master

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -8 guests- Master

  • Sleeps 8

View all photos for Double Room Superior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • Sea view
  • Sleeps 4

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, individually decorated

Double Room Standard

  • Sleeps 4

View all photos for Family Suite -5 guests- Junior

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -5 guests- Junior

  • Sleeps 5

Similar properties

Junior Suite, Hot Tub, Ocean View | 1 bedroom, free minibar, in-room safe, blackout drapes

Occidental Costa Cancún All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.9 out of 5, Good, (2441)
$541 nightly
The price is $541 total
includes taxes & fees
Occidental Costa Cancún All Inclusive

About this property

Cancun Bay All Inclusive Hotel

3.5-star hotel in Zona Hotelera
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 4 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cancun Bay All Inclusive Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 500 out of 1221 reviews
Rating 8 - Good. 303 out of 1221 reviews
Rating 6 - Okay. 190 out of 1221 reviews
Rating 4 - Poor. 115 out of 1221 reviews
Rating 2 - Terrible. 113 out of 1221 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Dean

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
There were a couple very friendly staff who went out of their way to help us. Many times we were left sitting at the table without anyone offering drinks or refills if we got the drink. The main areas of the hotel were clean but could use a fresh coat of paint in many areas. The rooms were mostly clean, some hairs left in the bathroom from the previous guests. The air conditioner didn't work in our room so they moved us. In the second room, the curtain was not wide enough for the window so we affixed a bed runner to the curtain rod so we had privacy and to block the morning. We didn't ask to move a 3rd time. The description days 5 restaurants which is technically true however what they have is (1) a buffet with a small selection (2) a snack shack by the pool that is open 12pm-5pm and only served hamburgers, hot dogs and fries (3) a sushi restaurant that was open 2 out of the 6 evenings we were there (4) BBQ restaurant that is set up in the snack shak every 3rd night or so with a prefixed family style meal (5) an Italian restaurant every 3rd night and some afternoons set up on one of the patios. You had to go to the concierge desk at 8:30 am to make reservations for the BBQ and Italian. We felt the options were very limited . I didnt realize this is an all inclusive hotel and not resort which is my fault so with that being said, we were very underwhelmed with the offereings and facility.
Stayed 6 nights in Apr 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beach area! I only spent one night, and drinks were good, not sure why the only bar outside is in the pool. Food at the buffet was OK, Rooms could have a couple more amenities like body wash, tissues, and water in the refrigerator (there are three cans of soda in the refrigerator when I arrived).
Stayed 1 night in Apr 2025

10/10 Excellent

Hope, las vegas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property clean, great customer service. Ths staff was attentive and amazing. Buffet food can be better, I do recommend peanuts, pretzels at bar. Definitely coming back
Stayed 3 nights in Apr 2025

8/10 Good

Letty & Derek

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this hotel during our vacation, and overall, we had a nice time—but there were a few things worth mentioning. The property itself is beautiful and very well-maintained. It’s conveniently located near the beach, which is a big plus. However, it’s also right by the main road, so the noise from cars and buses can be a bit much, especially at night. The buffet food was decent, but it got repetitive as it was mostly the same options every day. They do offer alternative restaurants on-site, which you can book, but reservations are on a first come, first serve basis and spots fill up fast. Unfortunately, our experience at La Vista Sushi Shen was not great. The sushi was too spicy for our taste, and everything else—from the miso soup to the fried rice and noodles—was far too salty. One thing we found a bit uncomfortable was the tipping culture. It seems to be expected everywhere. We always left tips, but we noticed that when others didn’t, staff reactions were noticeably different, which felt awkward. The nightly shows weren’t very entertaining in our opinion, but that might just come down to personal taste. Despite these issues, we did enjoy our trip. The rooms are spacious and comfortable, which made a big difference in our stay.
Stayed 5 nights in Apr 2025

8/10 Good

Jonathan, Auburn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. They were extremely friendly and helpful. There was a lot of small dining and shopping locations around the resort. This resort is good if you want to relax and not be overwhelmed. The smaller location makes for a more personal experience. If you go and want the nightly “fancy” dinner, you will need to get down early for reservations because they book kind of fast and reservations are limited. Would definitely come here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service
awesome spot! great for the price when on sale, quiet friendly and clean in comparison to other 3-5 star resorts Dominican. I would return and the food was really good
Stayed 6 nights in Apr 2025

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good,everything was fine. There was a buffet, couple restaurants that you could choose from where to eat.
Stayed 7 nights in Apr 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
We love it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Dhiman

Stayed 3 nights in Apr 2025

10/10 Excellent

Anand, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobed this place. Food and amenities were very good.
Stayed 4 nights in Apr 2025

6/10 Okay

Destiny

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice. And took care of us as soon as we got there. We paid for a van to take us and pick us up for our flight back home. To be honest the food wasn’t so great. The dining area is very small. After 10pm you will have to order food or go to the strip.
Stayed 4 nights in Mar 2025

10/10 Excellent

Benny

Traveled with partner
Liked: Amenities
It's was good.
Stayed 5 nights in Mar 2025

8/10 Good

MIRIAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, la comida excelente. Solo el personal del bar no tan amable
Stayed 5 nights in Mar 2025

10/10 Excellent

Monoiette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Martha was amazing from the time we checked in until we checked out. The only bad thing i have to say is the food was not. Everything else was nice
Stayed 3 nights in Apr 2025

2/10 Terrible

Josefina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Lie about the all inclusive, horrible food, it didn’t come with the spa, the room was dirty , sheets was dirty , the drinks were nasty, nothing was good to be completely honest
Stayed 4 nights in Apr 2025

4/10 Poor

WILLIAM EARL KIECKBUSCH

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Very little entertainment and the food options were limited and subpar in quality
Stayed 7 nights in Mar 2025

8/10 Good

Edward

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Courtney

Stayed 7 nights in Mar 2025

4/10 Poor

Fabiola, Carson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was well worth the money
Stayed 3 nights in Mar 2025

4/10 Poor

Keylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Mayra

Traveled with family and small children
Disliked: Staff & service, amenities
My family and I were in this hotel for 5 days. I would rate this place a 2 out of 5. The rooms are spacious but the hotel lacks a lot of entertainment for adults and children. Most staff are not too friendly and helpful. The food in the buffet and in the two restaurants are usually the same every day. Moreover, you need to ask permission to use the ping pong table and volleyball net since what is needed is not available for the guests to just grab. I wouldn’t stay here again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kayley Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the food and service is good, we can always get a chair any time of day, and the room is spacious! We never had a problem getting a reservation in the morning, and the buffet and restaurants were delicious. This is a smaller resort but for a couples getaway it is perfect and intimate. The rooms could use some minor pampering but were still overall clean and offered exactly what a couple would need to relax and enjoy a beach getaway.
Stayed 7 nights in Mar 2025

6/10 Okay

Cheryl

Stayed 6 nights in Mar 2025

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a small,quiet excellent property that gave us a great opportunity to enjoy the Sun. The buffet staff was attentive,helpful,and so friendly. The pool area staff was friendly, not pushy. The ocean is awesome in Cancun, but sometimes the solace of the bay is what your soul needs. Thank you for a much needed week of sun and fun.
Stayed 7 nights in Feb 2025