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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
3 outdoor pools, sun loungers
Exterior
55-inch LED TV with satellite channels, TV
View from room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    6 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    9 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    82 min drive

Room options

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite with Round Jacuzzi

  • 958 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

  • 957 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 2874 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

  • 1862 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

  • 1205 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, pillowtop beds, free minibar

Terrace Suite With Plunge Pool

  • 1862 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

  • 1206 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

5-star property in Playa Mujeres
Guests of this beach property will appreciate convenient onsite amenities such as a spa tub and a fitness center.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private spa tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Beloved Playa Mujeres - Couples Only All Inclusive features a full-service spa, a marina, and 3 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive property also offers a spa tub, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Beloved Playa Mujeres - Couples Only All Inclusive has designated areas for smoking.

Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Spa tub
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • Marina
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 841 out of 1002 reviews" "
Rating 8 - Good. 106 out of 1002 reviews" "
Rating 6 - Okay. 29 out of 1002 reviews" "
Rating 4 - Poor. 10 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

NICOLAS CARLOS, Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best of best
Stayed 4 nights in Sep 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Private
Stayed 4 nights in Sep 2024

2/10 Terrible

jiyeon

Disliked: Amenities, property conditions & facilities
During my recent stay, I encountered some issues at the property that I believe could be improved. 1. The room's AC controller was not functioning properly, making it difficult to control the temperature. It seemed to run consistently regardless of the temperature setting. 2. I found some hairs on the bed frame and noticed that the towels had an unpleasant odor. 3. While the staff members were friendly, I noticed that there were some challenges with follow-through on requests. Additionally, there seemed to be an expectation for tips for basic services, which I found unusual for an all-inclusive resort. 4. I was disappointed to find that the indoor restaurant did not have air conditioning, especially during hot weather. Additionally, the requirement to wear long pants in such conditions was uncomfortable. 5. I had a negative experience with a beach vendor who appeared to be trying to scam me. I paid for a one-hour rental of three jet skis, but was stopped after only 30 minutes. When I confronted them with evidence, they suddenly claimed not to speak English. I hope this feedback can be used to address these issues and improve the overall experience for future guests.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas Tan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Beloved Playa Mujeres in Cancun, and I can confidently say it was an unforgettable experience. From the moment we arrived, the level of service was beyond exceptional. The resort is all-inclusive, but the attention to detail and personal touches made it feel like a true luxury getaway. The rooms were spacious, beautifully decorated, and incredibly comfortable. We loved the whirlpool tub on the balcony, perfect for relaxing while taking in the stunning ocean views. The amenities are top-notch, from the fully stocked mini-bar to the luxurious bathroom products. One of the highlights of our stay was the food. Each restaurant offered a unique dining experience, with menus that were diverse and full of flavor. Whether it was breakfast at the beachfront grill or a romantic dinner at one of the fine-dining options, every meal exceeded our expectations. The staff went out of their way to ensure that we were always comfortable and had everything we needed. They remembered our preferences, making every interaction feel personalized. As for the resort itself, it was incredibly peaceful, with lush landscaping and pristine beaches. The pools were clean and inviting, and we never had an issue finding a spot to relax. Whether you want to explore the beautiful surroundings or just relax by the pool with a drink in hand, Beloved offers the perfect balance.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Alexis YaVonne, Lilburn

Traveled with partner
Liked: Cleanliness, staff & service
This was a beautiful property!!! Very clean and landscaped!! It is a very quiet resort, so if you’re looking for entertainment this is not the place but If you’re looking for tranquility and relaxation it’s PERFECT!! The food is actually very good too! My absolute favorite was the taco truck Bocadito. I still dream about those tacos!! The veggie taco is amazing! The breakfast buffet at Le Bisou was also really good and had lots of different options. We were told by other guests that the best food was at El Mar on the beach, however we weren’t able to try it. The host there told us to wait 15 minutes for a table even though the restaurant was nearly empty …and after 15 minutes he asked us to keep waiting. He claimed he was waiting for someone to come clean the tables but every time a staff member came out he whispered something to them and they would leave without cleaning. It felt very personal and somewhat racist, since we were the only black couple trying to dine there at that time and couldn’t be seated in a restaurant with 5 empty tables. We ended up just ordering room service. One night it rained and became very humid afterwards and the mosquitos came out to attack!!! So I recommend you bring a very, very VERY strong mosquito repellent with you! Also bring your own liquor because The all inclusive alcohol is watered down completely. The water was also turned off in the hotel for several hours then was brown when it came back on and i was told this was normal by staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas Tan

Liked: Cleanliness, staff & service, property conditions & facilities
All good@!
Stayed 5 nights in Sep 2024

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked the private pools for the casitas and the friendliness of the staff. The food was not so great
Stayed 4 nights in Sep 2024

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites are spacious and clean. The staff go above and beyond to care for all your needs. Beach is beautiful and we also enjoyed the spa and gym. Very quiet and relaxing. We will come back again for sure.
Stayed 7 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this resort and we will be returning again. The service is excellent. All the staff are extrememly nice and attentive. We love the atmosphere here!
Stayed 7 nights in Aug 2024

10/10 Excellent

Avner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t receive room upgrade
Stayed 4 nights in Sep 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Lavedita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Beautiful plant life on property which is well maintained. Delicious food. Service was given with a smile. I felt personally catered to. The mosquitoes were a problem so mosquito repellent is must. We forgot ours, a small can was expensive at the store there.
Stayed 4 nights in Sep 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out as very friendly with excellent service. The food was also great much better than any other all inclusive we’ve stayed at.
Stayed 6 nights in Aug 2024

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING place to stay will definitely be our spot from now on
Stayed 8 nights in Aug 2024

10/10 Excellent

Andrea Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet, clean and everything we were hoping for. The beach, rooms, dining, ambiance and staff were all exceptional.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jennifer Flores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were nice !
Stayed 5 nights in Aug 2024

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Arth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay overall
Stayed 4 nights in Jul 2024

8/10 Good

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at Beloved. The staff and service are exceptional. The activity and entertainment was below average. The entertainment itself was good but there are only a few areas to sit to enjoy it. There is no opportunity to dance. We were celebrating our anniversary, I would of loved to dance. The activities were just ok. Activity person was always late. Never ready and set up with chairs and table. No prizes for games and when we played water blackjack, he did not know how to play. The hot tub in our room had lots of rust. Water brown. There was awesome liquor selection but wine selection was very limited. Only 2 red wines, unless we wanted to pay for better wine. We enjoyed our stay but was a bit disappointed. Food was really good. 4 restaurants. I was happy with meals but was getting tired of menus after 5 days.
Stayed 5 nights in Aug 2024

8/10 Good

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a 5 year anniversary-early 30s couple for 5 nights. Loved the feel of it being mostly just couples. Beautiful resort with well kept grounds. Our rooms were made up twice per day- restocked fridge and bar daily. Housekeeping is great. Food was hit or miss. My husband and I are foodies though who are used to fine dining with lots of flavor. The most flavor was at Lupitas-we had a tasty special menu anniversary meal with great staff. Beautiful beach dinner. El Mar had tasty guacamole and ceviche-did not like the breakfast there. Le Bisou had a good breakfast buffet and pretty good dinner-certain items we enjoyed more. La Isla food was ok. Such a beautiful and relaxing spa-would definitely do the spa again if we came back-Gustavo was great. We enjoyed doing the hydrotherapy as a couple and did the aqua viva add on. We loved the musicians and performers, especially the chellist. We did not really enjoy the retro performances though. Good service and staff. We did want to tip extra for certain staff. If you come mid August strongly advised to bring some sort of mosquito repellant/wipes etc. Not many resort activities. Next time we would book 4 days max or do a split stay with another resort. We overall enjoyed our stay and would recommend as a nice quiet place to reconnect with your partner.
Stayed 5 nights in Aug 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Was incredible and would definitely come again
Stayed 5 nights in Aug 2024

10/10 Excellent

Nash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience here. Highly recommend.
Stayed 6 nights in Aug 2024