2/10 Terrible
Joanne
Sep 25, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a shambles from the moment we walked in. The room had half the lightbulbs not working , only enough towels for one person and it felt dirty in the bathroom. An hour after arrival the fire alarm goes off. So I get up go to reception to be told it’s a test. It then went off a further 2 times to which I gave up trying to rest and got up to go to eat . I came back got back into bed then again at 3am the alarm went off and didn’t stop the whole hotel poured out into the foyer and the guy who was supposedly in charge was wandering around not seeming to know what to do. He told us to all go back to bed whilst he investigated however I wasn’t prepared to risk my life potentially on his assumption that it was a false alarm. Finally after about 20 min the alarm got silenced and we returned to the room. I felt very anxious the rest of the night as it wasn’t dealt with correctly and couldn’t wait to leave in the morning having had one of the worst hotel experiences ever
Joanne
Stayed 1 night in Sep 2024