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The Donna Portals

5.0 star property

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Photo gallery for The Donna Portals

Junior Suite, Balcony, Sea View (Panorama) | View from room
Penthouse Suite Sea View | View from room
Junior Suite, Balcony, Sea View (Panorama) | 1 bedroom, minibar, in-room safe, individually furnished
Front of property
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

Map
Calle Falconer 19, Calvia, 7181
  • Puerto Portals Marina
    ‪10 min walk‬
  • Cala Mayor Beach
    ‪4 min drive‬
  • Port of Palma de Mallorca
    ‪7 min drive‬
  • Palma de Mallorca (PMI)
    ‪20 min drive‬

Room options

View all photos for Junior Double Room, Balcony, Beach View

Junior Double Room, Balcony, Beach View | 1 bedroom, minibar, in-room safe, individually furnished

Junior Double Room, Balcony, Beach View

  • 280 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite Sea View

View from room

Penthouse Suite Sea View

  • 398 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Naughty Suite

Naughty Suite | 1 bedroom, minibar, in-room safe, individually furnished

Naughty Suite

  • 495 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Games Suite

Games Suite | 1 bedroom, minibar, in-room safe, individually furnished

Games Suite

  • 527 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Sea View (Stargazer)

Suite, Sea View (Stargazer) | 1 bedroom, minibar, in-room safe, individually furnished

Suite, Sea View (Stargazer)

  • 463 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, Balcony (by Marcel Wanders)

1 bedroom, minibar, in-room safe, individually furnished

Executive Double Room, Balcony (by Marcel Wanders)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Suite

Spa Suite | View from room

Spa Suite

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (by Marcel Wanders)

Double Room (by Marcel Wanders) | Bathroom | Rainfall showerhead, eco-friendly toiletries, hair dryer, bathrobes

Double Room (by Marcel Wanders)

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Level Room

Beach Level Room | View from room

Beach Level Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Partial Sea View

Junior Suite, Balcony, Partial Sea View | View from room

Junior Suite, Balcony, Partial Sea View

  • 280 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (Panorama)

Junior Suite, Balcony, Sea View (Panorama) | 1 bedroom, minibar, in-room safe, individually furnished

Junior Suite, Balcony, Sea View (Panorama)

  • 280 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

The Donna Portals

5-star hotel in Portals Nous
At The Donna Portals, hit the beach, dine onsite at Astir, or enjoy a drink at one of the hotel's 2 bars/lounges. Housekeeping is available on request.
The Donna Portals offers 64 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations include desk chairs. A pillow menu is available. 48-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Calvia hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna, a 24-hour fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam.
In addition to a full-service spa, The Donna Portals features a sauna and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

2 meeting rooms are available. This luxury hotel also offers a seasonal outdoor pool, spa services, and a terrace. Limited onsite parking is offered on request (surcharge), and a car charging station is available.

The Donna Portals has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11 AM.
Astir - Onsite restaurant.
Wellness - Onsite bar. Open daily.
Champagne - Onsite Champagne bar. Open daily.
Selini - Onsite bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Catalan, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • Area shuttle
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 35 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: EUR 45 for adults and EUR 18 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Astir
  • Champagne
  • Selini
  • Wellness

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Natural pool
  • Paddleboard
  • Pilates classes
  • Private wine tours
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Water sports equipment
  • Wine tours
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Dock
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Facials
  • In-room massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Elevator (31 inch wide door)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 11 floors
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Electric bike charging
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive key retrieval information
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of EUR 45 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 45 for adults and EUR 18 for children
  • Covered valet parking fee: EUR 35 per night
  • Pet fee: EUR 45 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from March to October
Pool access available from 10:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel The Donna
The Donna Portals Hotel
The Donna Portals Calvia
Iberostar Grand Portals Nous
The Donna Portals Hotel Calvia
Iberostar Grand Portals Nous Adults Only

The Donna Portals Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 117 out of 159 reviews
Rating 8 - Good. 34 out of 159 reviews
Rating 6 - Okay. 2 out of 159 reviews
Rating 4 - Poor. 4 out of 159 reviews
Rating 2 - Terrible. 2 out of 159 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional hotel.. All of the staff are fantastic especially Rosa on Front Desk and Amy in the restaurant also Daniel and Francisco, everyone was welcoming and helpful. I was initially staying for 1 day but 5 days later am still here. Thank you
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week in Mallorca

Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
Stayed 7 nights in Nov 2024

10/10 Excellent

Martin

Stayed 3 nights in Oct 2024

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great property but lifts are slow and a little old. Spa is great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, facilities and location. Junior suite was an excellent size.
Stayed 3 nights in Sep 2024

10/10 Excellent

Yarden

Liked: Amenities, property conditions & facilities
Service was unmatched, wish we could stay longer!
Stayed 1 night in Sep 2024

10/10 Excellent

Steven, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the location ever.
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Stayed 5 nights in Sep 2024

10/10 Excellent

Mohammad, london

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best experience ever

Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel. Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca. I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎
Stayed 3 nights in Aug 2024

2/10 Terrible

alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Ants in bedroom and bed After being reported and room "cleaned" ants still present. Outside power washed and water entered room. Lack of handrails at outside steps for anyone needing that assistance.
Stayed 3 nights in Jun 2024

6/10 Okay

habeeb

Stayed 5 nights in Jul 2024

10/10 Excellent

Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!
Stayed 1 night in Jul 2024

4/10 Poor

Andres

Liked: Amenities
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
Stayed 1 night in Jul 2024

10/10 Excellent

tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional property

We were blown away by our experience at The Donna Portals. The property, service and accommodations were five star. The views are breathtaking and the beach just steps from the property exceeded our expectations. We cannot wait to come back here!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Abdulla

Stayed 3 nights in Jun 2024

10/10 Excellent

Vasili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 4 nights in Jun 2024

10/10 Excellent

Alejandro

Stayed 2 nights in Jun 2024

8/10 Good

Vicky

Stayed 4 nights in May 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Halah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay

Amazing stay from start to finish! I highly recommend this property:)
Stayed 3 nights in Oct 2023

10/10 Excellent

frank

Stayed 4 nights in Oct 2023