We arrived at the hotel after a late flight to find our room door left ajar. Upon entering, we were shocked to discover multiple, what appeared to be fresh, blood stains on the bed cover, sheets, and pillowcases. Thankfully, after some persuasion, the hotel quickly offered us a room change.
The front desk staff was not very accommodating when we requested a late checkout (just one hour, given we arrived after midnight and didn’t settle in with our children until 2AM). Additionally, I was told there would be no airport shuttles after 10:40AM and wasn’t provided with any alternative options. However, when I went to the desk to check out, I was offered the airport shuttle—but only after I approached them, as they hadn’t called me back with any updates.
A family member who arrived at the same time was granted both the late checkout and shuttle service right away, which made the service feel inconsistent. The staff’s tone also came across as unfriendly. Given this experience, I will not be returning to this hotel.