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Hotel Maya Balam

3.0 star property

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Photo gallery for Hotel Maya Balam

Interior entrance
Front of property
Standard Double Room | Iron/ironing board, bed sheets
Front of property - evening/night
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Parking included

Explore the area

Map
Calle Xpujil #10 Entre, Silvituk y Av. Calakmul, Calakmul, CAM, 24640
  • Museo Deocundo Acopa Lezama
    ‪4 min walk‬
  • Xpujil Ruins
    ‪11 min walk‬
  • Becán
    ‪7 min drive‬

Room options

View all photos for Classic Room

Classic Room | Iron/ironing board, bed sheets

Classic Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room

Superior Room | Iron/ironing board, bed sheets

Superior Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, bed sheets

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

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Interior

Hotel Villas Chicanna

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
$86 nightly
The price was $102
The price is $86 total
includes taxes & fees
Hotel Villas Chicanna

About this property

Hotel Maya Balam

3-star Calakmul hotel with restaurant
This hotel features a restaurant, coffee/tea in a common area, and a 24-hour front desk. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include tour/ticket assistance.
Hotel Maya Balam offers 9 air-conditioned accommodations with ceiling fans. Flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a restaurant. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. This Calakmul hotel also offers a terrace, tour/ticket assistance, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Hotel Maya Balam has designated areas for smoking.

A complimentary manager's reception is offered each day.
El Maná - This family restaurant specializes in local cuisine and serves breakfast and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: MXN 90 to 115 for adults and MXN 90 to 115 for children
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • El Maná

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 90 to 115 for adults, and MXN 90 to 115 for children
  • Airport shuttle fee: MXN 1800 per vehicle (maximum occupancy 6)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Maya Balam
Hotel Maya Balam Xpujil
Maya Balam
Maya Balam Xpujil
Hotel Maya Balam Calakmul
Maya Balam Calakmul
Hotel Maya Balam Hotel
Hotel Maya Balam Calakmul
Hotel Maya Balam Hotel Calakmul

Hotel Maya Balam Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 199 out of 574 reviews
Rating 8 - Good. 263 out of 574 reviews
Rating 6 - Okay. 78 out of 574 reviews
Rating 4 - Poor. 26 out of 574 reviews
Rating 2 - Terrible. 8 out of 574 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price. Clean sheets and towels, recommended for a budget-conscious traveler.
Stayed 1 night in Feb 2025

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an isolated area near some amazing places, but I’m afraid that the train Maya is going to bring a lot of tourism and change the entire nature of the place, and that the local people will be the last to benefit from this. I think we got there just as the wave was starting to break.
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

A clean, quiet room for a very fair price. Helpful staff provided us with an excellent guide to the Calakmul ruins and the bat cave.
Stayed 3 nights in Jan 2025

2/10 Terrible

Julian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

The Rooster Motel from hell

I wanted to like this hotel however, it lacks any creature comforts and is very poorly managed. The WiFi doesn't work, the restaurant food is inedible and the shower is best described as a dribble! If that wasn't bad enough, a neighbouring rooster routinely wakes everyone at 3.30am. If you value your sanity I strongly recommend booking alternative accommodation.
Stayed 2 nights in Jan 2025

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Mariko

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Laura, Lakeway

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the star level and price. Incredibly clean (immaculate) in rooms and around hotel, fluffy towels and great sheets. Bed a little hard but that’s Mexico. Great wifi. Hot water. Staff friendly. Neighborhood is a block back from Main Street so no street noise but some roosters and dogs (again normal for Mexico). Restaurant in hotel had lots of options and was good. We liked it and would stay again. Very safe area. A great base for Calakmul trip.
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Oct 2024

10/10 Excellent

John, Lindsborg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and big rooms.
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This basic hotel was very clean. The staff was friendly and helpful with some local things, though they didn't know much about visiting Calakmul. I suggest hiring a professional guide for that. Beds were clean and comfortable. There was actually real cable TV (via satellite) which was nice to entertain the kids after hours of walking through ruins in 100 degree weather. Also, the AC was adjustable and worked well. There is a restaurant that is very convenient and looked pretty clean. It was outdoors yet covered and quite nice. Food quality was passable in a pinch, but meat and chicken were tough. Breakfast eggs and fruit were okay. Overall, the hotel was a good value and one of the best hotels in Xjumpil.
Stayed 2 nights in Jun 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Bed was a hard, safe place, good value
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Traveled with group
Disliked: Amenities
No water in the morning. Mattress was uncomfortable. Holes in towels. Very basic set up.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

8 is the score. Everything was fine.

It was fine, blasted hot, pool was nice.
Stayed 1 night in Mar 2024

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities

Okay place to stay in the area.

It was a good enough place to stay two nigts for the activities we did around the area.
Stayed 1 night in Feb 2024

6/10 Okay

Normand

Traveled with partner
Liked: Staff & service, property conditions & facilities
The lady at front desk told me kitchen open at 5:30 am. But did not open til 7:00am. We had a tour book at 7:00am for Calacmul. No breakfest.....
Stayed 2 nights in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a good location for visiting Bacalar and it's easy to walk to the center of town. The rooms and facilities are clean, the breakfast is okay and the view from the pool on the roof is beautiful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dennise, Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Dave, North vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always a great place to stay for the area. Just wish they'd update/improve the wifi, it's pretty much useless.
Stayed 1 night in Aug 2023

6/10 Okay

Jorge

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We arrived at our room, the beds were not made, we didn't have towels, the staff was notified and they were quick to fix this. In one of the rooms, the TV didn't work. The location is ok to some archeological sites, it is an average stay. We had breakfast the next morning and the options were nice.
Stayed 1 night in Jul 2023

8/10 Good

James

Traveled with group
Liked: Cleanliness
Hotel was adequate. Rooster next door was anoying at 3:00 AM but thats what roosters do. Service was friendly. Cosidering location, probably as good as it gets.
Stayed 2 nights in Feb 2023

8/10 Good

Dave, North vancouver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good from a archeological sites location. The wifi was horrendous. If you didn't have cell coverage you'd be hooped. Overall the place was OK, staff was great, just cruddy wifi.

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a great deal of wood in the rooms. Adjacent to the hotel was a nice restaurant. The room was well refreshed and included AC. The office was great to help with taxis. On site laundry service. The secluded area was pleasant and pretty. There is a serene ruin in walking distance. Caring staff at hotel and restaurant.
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveler

Stayed 1 night in Aug 2022

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness

Nevermind the wifi (keeps shutting off)

Nice calm area,far from the stores and restaurants. There's a restaurant on site. I ordered 2 hamburgers and two cokes and they said they didn't have change for a 500 so I ordered two bacon hot dogs as well. I asked them if it'll be ready in about 15-20 minutes,the time it usually takes me to shower. They said 30, no problem. I come out of my room 30 minutes later and they haven't even started cooking my order. 45 minutes pass an no food, it wasn't til the hour or so that my food came out. And the burgers were cold. Long story short avoid the hotel restaurant 1 out of 5 star
Stayed 1 night in Jul 2022