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Hotel El Portal Del Marques

3.5 star property

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Photo gallery for Hotel El Portal Del Marques

Building design
Restaurant
Casino
Triple Room | In-room safe, desk, free WiFi, bed sheets
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Bar
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

Map
Jr. Del Comercio 644, Cajamarca, Cajamarca, 6001
  • Cajamarca Cathedral
    ‪3 min walk‬
  • Cajamarca Plaza de Armas
    ‪4 min walk‬
  • Iglesia de San Francisco
    ‪5 min walk‬
  • Cajamarca (CJA-Major General FAP Armando Revoredo Iglesias)
    ‪12 min drive‬

Room options

View all photos for Habitación Cuadruple

In-room safe, desk, free WiFi, bed sheets

Habitación Cuadruple

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room

In-room safe, desk, free WiFi, bed sheets

Family Room

  • Sleeps 5
  • 1 Double Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Suite

Suite | In-room safe, desk, free WiFi, bed sheets

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

In-room safe, desk, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room | In-room safe, desk, free WiFi, bed sheets

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

In-room safe, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 3 Twin Beds

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The price is $68
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includes taxes & fees
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About this property

Hotel El Portal Del Marques

3.5-star Cajamarca hotel with casino
A casino, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Other amenities include a snack bar/deli, a business center, and concierge services.
Hotel El Portal Del Marques offers 41 accommodations with safes and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 3 meeting rooms. This business-friendly hotel also offers a casino, tour/ticket assistance, and a garden. A roundtrip airport shuttle is complimentary to guests (available on request).

Hotel El Portal Del Marques is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 9:30 AM.
Hotel El Portal Del Marques has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • Free roundtrip airport shuttle from 6:00 AM to 4:00 PM on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 20491823098

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies

Property is also known as

Hotel El Portal Marques Cajamarca
Hotel El Portal Marques
El Portal Marques Cajamarca
El Portal Marques
Portal Del Marques Cajamarca
Hotel El Portal Del Marques Hotel
Hotel El Portal Del Marques Cajamarca
Hotel El Portal Del Marques Hotel Cajamarca

Hotel El Portal Del Marques Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 47 reviews
Rating 8 - Good. 14 out of 47 reviews
Rating 6 - Okay. 3 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique Costa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpfull and accomodating. Nice beedrooms with comfy beds
Stayed 2 nights in Aug 2024

2/10 Terrible

Walter

Stayed 2 nights in Aug 2024

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Our stay at the hotel was good, with nice breakfasts and the staff in the dining, reception and porters were friendly and helpful. However, it got spoiled in the last night of our stay when my sister discovered that money was taken out from her carry bag. We reported the missing cash to the reception of the hotel and next day management contacted the cleaning ladies who denied taking the money. Although, we recognized we should have used the safe to put the money in , we think the hotel has a duty of care towards its clients and not one has the right to look over private belongings and take something, in this case, money that don't belong to them. The hotel concluded that during its 27 years of operation never experienced a case like this and backed up its staff. We, as guests, felt disappointed as we are completely sure the money was taken from the carry bag and the hotel didn't show any consideration towards our situation, just a simple apology for the trouble we experienced. Practically, we felt that they were indirectly saying we were lying as they were backing up their staff and not its guests and this is no correct as we believe management should look after its staff but also after its guests.
Stayed 3 nights in Jul 2024

10/10 Excellent

Edmundo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Rory, Santa Rosa

Liked: Cleanliness
Stayed 4 nights in Jul 2024

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel, bright, our bellman very friendly. Most of the time fine. Little things: In the restaurant the food was great, but the service of the waiters should improve. Our room was spacious although with several uneven floors. cámara Niceness: ¡There is a hair dryer!
Stayed 2 nights in Jul 2024

10/10 Excellent

Lewis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel well worth visiting
Unlike a large chain hotel it prioritizes it's own unique style. When you enter the hotel it has an open courtyard with rooms that surround this courtyard and a small well looked after tiny garden
Stayed 2 nights in Jun 2024

10/10 Excellent

Yezid

Stayed 1 night in May 2024

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm pleased with all
Stayed 3 nights in Jan 2024

8/10 Good

MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property and staff was amazing. We also eat lunch at the restaurant. The food was delicious.
Stayed 3 nights in Nov 2023

8/10 Good

Eileen

Stayed 3 nights in Nov 2023

8/10 Good

D.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, very efficient and convenient laundry services. Limited selection but good breakfast. Nice to have restaurant below and room service. Music plays late into the night and can be disturbing for light sleepers. A little more attention to detail required for cleaning, noted debris under the beds.
Stayed 7 nights in Sep 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there after 25 years, celebrating our 25 anniversary ❤️ Thank you for the excellent service and amazing hospitality. Mario, Jerson and Natalia are super with customer services 😉
Stayed 2 nights in Aug 2023

8/10 Good

Erika, Zephyrhills

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The male host at the front desk was very kind and welcoming. However the two ladies could pay a bit more attention to how they react facially. The room was comfortable and clean but the bathroom had a strong sulfur smell (rotten eggs) that stunk up the entire room.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

maria

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, rooms were clean. The breakfast area was amazing, delicious food and friendly and kind staff helping around. The front guest staff outstanding! I recommend this hotel
Stayed 2 nights in Jul 2022

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful, but the rooms facing the front courtyard can be a bit noisy.
Stayed 1 night in Jul 2019

4/10 Poor

Real

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel room daily rate too high
I book a room based on pictures on hotel.com web site, but I feel that I was given something different. I took a picture of the room that I have received. I feel that I was missleaded. 1st time that such thing happen to me.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Interior rooms allowed for a quite sleep, although no window in the room did make it stuffy. No idea why we got a room with 3 beds, property was not busy.
Stayed 1 night in Jan 2019

6/10 Okay

Miguel

Traveled with family
Liked: Cleanliness, staff & service
Excesivo ruido del bar en las habitaciones.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Graciela

Stayed 2 nights in Dec 2023