6/10 Okay
Sherine
Traveled with family and small children
Apr 24, 2025
Liked: Amenities
Disliked: Staff & service
Unfortunately, the level of service at the hotel was well below the threshold of what you would expect at a five star hotel. Breakfast was OK but you couldn't get spoons, for example, unless you asked staff multiple times. Its also not great for families. We travelled with our 6 year old boy and everytime he needed to go to the bathroom or get something from the breakfast bar, we'd asked about our room number and whether we paid for the breakfast with the room! This has become a running joke at our house - "whats your room number?" At the cafe on the first floor, i bought my son a can of coke and then asked him to go and ask for an empty cup. The woman at the till came over to me and asked me to pay for the can of coke again thinking that my 6 year old had taken it without paying for it. No amount of explaining worked and in the end my husband asked her to please leave us alone. It's just not a hotel I would recommend for a family trying to have a relaxing vacation. It might work for older couples or tourists traveling with friends but not for families with children.
Sherine
Stayed 6 nights in Apr 2025