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Waldorf Astoria Cairo Heliopolis

5.0 star property

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Photo gallery for Waldorf Astoria Cairo Heliopolis

Lobby
Lobby
Lobby
Exterior
Lobby

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Spa
  • Room service

Explore the area

Map
Orouba Street Cairo Heliopolis, Cairo, Cairo Governorate
  • Citystars Heliopolis
    ‪6 min drive‬
  • Qubbah Palace
    ‪9 min drive‬
  • Cairo Festival City Mall
    ‪14 min drive‬
  • Cairo (CAI-Cairo Intl.)
    ‪4 min drive‬

Room options

View all photos for King Accessible Club Room

1 bedroom, premium bedding, minibar, in-room safe

King Accessible Club Room

  • 581 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Superior Suite, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

King, Superior Suite, 2 Bedrooms

  • 1356 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Club Room, 1 King Bed, Pool View

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Balcony, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed, Balcony, Pool View

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Club Room, 1 King Bed

  • 474 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 2 Double Beds

  • 474 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed

  • 474 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Connecting Rooms (Deluxe Family Connecting Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Connecting Rooms (Deluxe Family Connecting Room)

  • 926 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King bed, Botanical view

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King bed, Botanical view

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Double Bed (Botanical View)

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 Double Bed (Botanical View)

  • 474 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Bedroom, Terrace

32-inch Smart TV with satellite channels, iPod dock, toys

Deluxe Suite, 1 Bedroom, Terrace

  • 904 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for King Accessible Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

King Accessible Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

View from room

Club Room, 2 Double Beds

  • 474 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Royal Suite

32-inch Smart TV with satellite channels, iPod dock, toys

Royal Suite

  • 2756 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed, Pool View

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 474 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

32-inch Smart TV with satellite channels, iPod dock, toys

Presidential Suite, 1 King Bed

  • 1755 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier suite

Premier suite | 1 bedroom, premium bedding, minibar, in-room safe

Premier suite

  • 1012 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom

  • 904 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Superior Suite, 1 Bedroom

King, Superior Suite, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

King, Superior Suite, 1 Bedroom

  • 829 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Waldorf Astoria Cairo Heliopolis

5-star hotel in Heliopolis
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
Waldorf Astoria Cairo Heliopolis offers 252 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature iPod docking stations and minibars. Beds feature premium bedding. 32-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Waldorf Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Waldorf Astoria Cairo Heliopolis features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and 9 meeting rooms. This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Waldorf Astoria Cairo Heliopolis has designated areas for smoking.

Brasserie Ayda - Onsite brasserie.
Bar Raa - Onsite bar. Open daily.
Peacock Lounge - Onsite lobby lounge. Open daily.
Le Jardin Pool Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, English, French, German, Greek, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (USD 6 per day)
  • Secured, covered valet parking on site (USD 6 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bar Raa
  • Brasserie Ayda
  • Le Jardin Pool Bar
  • Peacock Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Racquetball/squash

Family friendly

  • Art supplies
  • Baby toys
  • Children's books
  • Children's dinnerware
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (69 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Shared accommodations
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 15 per person (one-way)
  • Covered self parking fee: USD 6 per day (in/out privileges)
  • Covered valet parking fee: USD 6 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 5:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Fairmont Towers Heliopolis Hotel Cairo
Fairmont Towers Heliopolis Ca
Heliopolis Towers Hotel
Waldorf Astoria Cairo Heliopolis Hotel
Waldorf Astoria Cairo Heliopolis Cairo
Waldorf Astoria Cairo Heliopolis Hotel Cairo

Waldorf Astoria Cairo Heliopolis Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 87 out of 102 reviews
Rating 8 - Good. 6 out of 102 reviews
Rating 6 - Okay. 4 out of 102 reviews
Rating 4 - Poor. 1 out of 102 reviews
Rating 2 - Terrible. 4 out of 102 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Amorette

Stayed 4 nights in Apr 2025

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay . Beautiful hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Fawzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Sami

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time

It was an excellent experience great service friendly staff I want to highlight a few names 1) will be Lofty at the check in desk 2) at the restraint Noble house Ibrahim 3) the chef at the restaurant
Stayed 4 nights in Apr 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent!!! Most beautiful room I’ve ever seen, truly stunning and functional too.
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. Lobby incredible, service was amazing and the hotel rooms were lovely. Would recommend!
Stayed 2 nights in Mar 2025

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was remarkable. I wish I had extended my trip so I could have enjoyed more days at this beautiful hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Natalia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, spacious rooms, and incredible staff. 5 minutes away from the airport!
Stayed 5 nights in Feb 2025

2/10 Terrible

mourade

Stayed 2 nights in Feb 2025

10/10 Excellent

Amel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Sophia

Liked: Amenities
They should add Nigeria food in their menu
Stayed 3 nights in Feb 2025

10/10 Excellent

Masood

Stayed 2 nights in Feb 2025

6/10 Okay

Samar, Sammamish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected and top notch, the reason for dropping 2 stars is the check out experience, the receptionist charged us 100 pound for a regular water bottle that was stored in the mini bar fridge, it was not listed on the menu that they charge for the same water we get in the room if it is stored in the fridge, he also claimed he does not have 7 pounds to give us the change back. I asked him regarding purchasing one of the feather pillows and he could not give a straight forward answer! Overall it just felt like classic cairo streets hassle experience. The rest of the stay and engagement with everyone else was excellent 👌 check in and housekeeping was outstanding The pool also was OOO, i understood it is winter, but we should at least be notified ahead of time the the pool won't be closed
Stayed 3 nights in Feb 2025

10/10 Excellent

Masood

Stayed 1 night in Feb 2025

10/10 Excellent

Mazen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel you will ever stay at! The staff is truly what makes this place amazing! I really enjoyed getting away and staying at the Waldorf Astoria Heliopolis in Cairo. I want to personally than Noon who works in the Rosetta Club for taking care of me everyday while I was getting a lot of work done. She is truly amazing at her job! Can’t wait to go back and stay again and see the amazing staff again!
Stayed 3 nights in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful.

The stay and location was perfect for us. We didn’t have long in Cairo so an easy in-and-out to the airport was important and the hotel itself is stunning. Friendly and attentive from start to finish.
Stayed 1 night in Jan 2025

10/10 Excellent

Abdulrahman

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Slow check in and out.

10/10 Excellent

sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the room was luxurious
Stayed 2 nights in Dec 2024

10/10 Excellent

Diane, Simpsonville

Stayed 1 night in Jan 2025

6/10 Okay

Marcus

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy access by the airport and the facility is very nice as it is brand new - but staff and service leave much to be desired. Hotel arranged services cost over $80 to and from the airport (10 minute drive). After arriving at the airport we waited 30 minutes to check in. In the morning we were given incorrect information about breakfast times.
Stayed 1 night in Jan 2025

10/10 Excellent

Atif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sublime service and facilities!
Stayed 3 nights in Dec 2024

8/10 Good

Uroosa

Traveled with family
The waiters are not engaged at all …they wander about seemingly aimlessly looking busy but dysfunctional Also they don’t seem to have basic communication skills They were very slow to understand if at all and often wouldn’t say if they didn’t understand This left us often feeling we weren’t going to get what we asked for This happened at lot at breakfast Sadly ruined our experience and last day especially when our breakfast order was nearly 1 hour late Reception , hostesses , hospitality & doormen were super
Stayed 4 nights in Dec 2024