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The Benson Hotel

4.0 star property

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Photo gallery for The Benson Hotel

Suite | Pillowtop beds, laptop workspace, free WiFi, bed sheets
Terrace/patio
Pillowtop beds, laptop workspace, free WiFi, bed sheets
Breakfast and dinner served
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
44-56 Grafton Street, Cairns, QLD, 4870
  • Cairns Central Shopping Centre
    ‪5 min walk‬
  • Cairns Esplanade
    ‪6 min walk‬
  • Cairns Marlin Marina
    ‪12 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace | Terrace/patio

Deluxe Room, 1 King Bed, Terrace

  • Mountain view
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Pillowtop beds, laptop workspace, free WiFi, bed sheets

Superior Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

Pillowtop beds, laptop workspace, free WiFi, bed sheets

Suite

  • Mountain view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillowtop beds, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed

  • Mountain view
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Pillowtop beds, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible

  • Mountain view
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Pillowtop beds, laptop workspace, free WiFi, bed sheets

Superior Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Pillowtop beds, laptop workspace, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • River view
  • 237 sq ft
  • Sleeps 4
  • 2 Queen Beds

Benson Suite

  • Sleeps 2
  • 1 Queen Bed

Superior King With View

  • Sleeps 3
  • 1 King Bed

Superior Queen With View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Accessible Room

Pillowtop beds, laptop workspace, free WiFi, bed sheets

Standard Accessible Room

  • Sleeps 2
  • 1 King Bed

Deluxe Terrace Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Pillowtop beds, laptop workspace, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Bathroom | Shower, free toiletries, hair dryer, towels

Standard Queen Room

  • Sleeps 4
  • 2 Queen Beds

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The price is $185 total
includes taxes & fees
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About this property

The Benson Hotel

4-star hotel in Cairns Central Business District
This hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and a business center. Change of towels is available on request.
The Benson Hotel offers 101 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2885 square feet (268 square meters) include conference space. This Art Deco hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Benson Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Benson Bar & Restaurant - This brasserie serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, French, Indonesian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (AUD 25 per night)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 30 for adults and AUD 22 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benson Bar & Restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,885 square feet of conference space
  • Business center

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1984
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk chair
  • Free weekday newspapers
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 35.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 30 for adults and AUD 22 for children
  • Covered self parking fee: AUD 25 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 35.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 6:00 AM to 9:00 PM
Parking height restrictions apply

Property is also known as

The Benson Hotel Hotel
The Benson Hotel Cairns
The Benson Hotel Hotel Cairns

The Benson Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 205 out of 414 reviews
Rating 8 - Good. 135 out of 414 reviews
Rating 6 - Okay. 50 out of 414 reviews
Rating 4 - Poor. 16 out of 414 reviews
Rating 2 - Terrible. 8 out of 414 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a convenient place to stay if going to events at the Cairns Convention Centre. Only thing I found the pillows to be a little hard.
Stayed 1 night in Feb 2025

8/10 Good

Richardas R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very nice. Check-in was quick and easy. The only reason I gave this hotel 4* is because of the breakfast. The food was very good but the pricing could be better. Two of us staying at the hotel, hotel charged 30$ each for a buffet breakfast. I believe guests should be charged half that price.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jakob

Stayed 1 night in Jan 2025

10/10 Excellent

Hannah

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Feb 2025

10/10 Excellent

Latrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Jan 2025

8/10 Good

Ye

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Hoe J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

2/10 Terrible

Sathesh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To start up with there is no internet or tv facility we got notification about outage in the last minute, and we can't book for alternative accommodation at the last minute. With kids staying for 4 nights without internet or tv is nightmare and staff don't have any ETA. Breakfast was very ordinary not even have proper juice same breakfast everyday and not worth the cost. we got power outage and surprised to see so called 4 star hotel don't have generator lifts didn't work need to climb top floor, air condition was not working till power came back. we requested late check out which was offered till 11am and after that they mentioned will charge every hour. Rooms are not full, but no compensation given for all the inconvenience caused and we felt we stayed in 2- or 3-star budget hotel not a 4-star luxury hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Rosa Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Helen

Stayed 1 night in Jan 2025

4/10 Poor

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
People yelling and fighting from 11pm to 3am, room phone did not work to call reception. Finally got a hold of someone spoke to the other people but the bad behaviour kept myself and room next door up.
Stayed 1 night in Dec 2024

8/10 Good

Zakir, SAN JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and good staff. One elevator was not working, caused unpredictable wait times.
Stayed 4 nights in Jan 2025

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Alessandro, Pesaro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge and pretty renovated. Breakfast was delicious. Thumb up for The Benson
Stayed 3 nights in Dec 2024

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, friendly and helpful
Stayed 1 night in Dec 2024

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful.
Stayed 1 night in Dec 2024

8/10 Good

Mark

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and room, was able to wash our clothes whilst we was there. Big scary bug chased us around the pool but not Benson Hotels fault! Would recommend.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in Dec 2024

8/10 Good

Ardita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Narelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 2 nights in Dec 2024

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful.
Stayed 2 nights in Dec 2024