Shangri-La The Marina, Cairns

5.0 star property

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Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Horizon Club Suite 1 King | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Gym

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Reef Fleet Terminal
    ‪2 min walk‬
  • Cairns Esplanade
    ‪2 min walk‬
  • Cairns Marlin Marina
    ‪3 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

Executive Suite

  • 533 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

One Bedroom Suite Twin

  • 624 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Sea View King

  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Sea View Twin

  • 350 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Executive Marina View Twin

  • 355 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Horizon Club Suite 1 King

  • 796 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

One Bedroom Suite King

  • 624 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

Executive Marina View King

  • 350 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

Executive Marina View Suite

  • 533 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

Deluxe Room King

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room Twin

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Horizon Club Room 1 King

  • 603 sq ft
  • Marina view
  • Sleeps 2
  • 1 King Bed

Horizon Marina View Room Twin

  • 603 sq ft
  • Marina view
  • Sleeps 2
  • 2 Twin Beds

Horizon Club Twin Room With Marina View

  • Sleeps 2
  • 2 Twin Beds

Horizon Club Marina View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Horizon Club Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

One Bedroom Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Room with Sea View

  • Sleeps 2
  • 1 King Bed

Executive Marina View Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Executive King Room with Marina View

  • Sleeps 2
  • 1 King Bed

Executive Marina View Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Twin Room with Sea View

  • Sleeps 2
  • 2 Queen Beds

Horizon Club King Room with Marina View

  • Sleeps 2
  • 1 King Bed

Executive Twin Room with Marina View

  • Sleeps 2
  • 2 Queen Beds

Executive Suite

  • Sleeps 2
  • 1 King Bed

One Bedroom Twin Suite

  • Sleeps 2
  • 2 Queen Beds

Royal Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Shangri-La The Marina, Cairns

Cairns hotel connected to a shopping center, steps from Reef Fleet Terminal
This hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Shangri-La The Marina, Cairns provides an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, 18 meeting rooms, and limo/town car service. Event facilities measuring 4456 square feet (414 square meters) include a conference center. This family-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Shangri-La The Marina, Cairns has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Covered self parking on site (AUD 30 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (4,456 square feet of space)

Outdoors

  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator (43 inch wide door)
  • Fixed shower seat
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (38 inches high)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 100.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19.00 for children
  • Covered self parking fee: AUD 30.00 per day (in/out privileges)
  • Covered valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1007 reviews
Rating 8 - Good. 237 out of 1007 reviews
Rating 6 - Okay. 90 out of 1007 reviews
Rating 4 - Poor. 41 out of 1007 reviews
Rating 2 - Terrible. 22 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location & great service!!!!!

Service is always great here. Location is fantastic close to the reef tours and great restaurants. The hotel is trying to keep up with its age but I can see signs of tiredness from over the years.
Stayed 4 nights in Mar 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, amenities
Easy check in
Stayed 1 night in Mar 2025

10/10 Excellent

jun

Stayed 1 night in Feb 2025

10/10 Excellent

doug, Marion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service with a smile.

Fantastic service from being greeted at the door to pool bar and room service. Relaxing. convenient and comfortable. My daughters 40th and she was treated with a lovely cheese platter, champagne on ice and maccaroons which was sweet. Oh I also got 2 free cocktails on arrival to enjoy at the pool bar. My only advice though if you have any difficulty walking or a poor sense of direction it could be tricky. Awesome place to stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Yuan po

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the marina
Stayed 4 nights in Feb 2025

8/10 Good

Deepthi

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property needs better up keep
Stayed 3 nights in Feb 2025

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, shout out to cleaning staff they were all amazing, loved the room i was in pool view. Will stay here again
Stayed 5 nights in Feb 2025

10/10 Excellent

Jonalyn

Traveled with family and small children
Liked: Amenities, property conditions & facilities
It's nice to stay there
Stayed 1 night in Feb 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Luise, Brunswick

Liked: Property conditions & facilities
Great stay for second timev
Stayed 2 nights in Feb 2025

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislike We had to pay a parking fee to have our car in their car park each night. We chose this property for the convenience of being only walking distance to the Esplanade. As its all paid car parks in the city of cairns... Otherwise we were smitten with the property itself. Plus they charged an extra $100 per night as a security bond on our room. We are still waiting. 6 days later fir it to be deposited back into our bank. They said it only takes 2 days.
Stayed 4 nights in Feb 2025

6/10 Okay

Jisu

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I loved the facilities including the pool, gym and cafe. The convenience was excellent with lots of dining options and cafe, and close to everything. The room was clean and well maintained, with also many convenient and thoughtful features like USB powerpoint and an alarm clock with wireless charging station. The view was amazing as well, not to mention that we paid extra for the view. Only the cleaning side was a bit disappointing… housekeeping staff forgot to clean the toilet bowl often, and it was left open. When we woke up late and the first round of cleaning was not done, housekeeping wasn’t done until 5pm when we come back. Other than this, we enjoyed staying.
Stayed 4 nights in Feb 2025

4/10 Poor

Tanya

Stayed 2 nights in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with nice pool and rooms.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with nice rooms.
Stayed 2 nights in Feb 2025

10/10 Excellent

William, Liberty Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the 4th time, coming and going on our reef dives. The breakfast is awesome and pool is nice.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Traveled with partner
Great area for dining and pier activities. Staff was very friendly and helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Takahisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to enjoy harbor area with fantastic scenery and good dishes!
Stayed 5 nights in Feb 2025

10/10 Excellent

Rexie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Feb 2025

8/10 Good

Sarah, Clancy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and a lovely stay
Stayed 3 nights in Feb 2025

6/10 Okay

Patricia

Traveled with group, Traveled with family
Liked: Staff & service
I love the location but was very disappointed with this hotel. The pictures are MUCH nicer looking than the property actually is. We arrived late in the evening and when we walked into the lobby the smell hit me like a mac truck. It smelled like cleaning supplies and it never improved. The property is very tired and worn. We wondered if they were struggling financially because there were so many delayed maintenance issues. On a good not, the location was fantastic. Lot’s of restaurants and even some shopping in the same building. We were able to walk everywhere. So bottomline if all you care about is location and a 3 star property at best, you’ll be fine. Oh one last thing, we were 2 couples traveling and they did not offer connecting rooms. Safe travels.
Stayed 5 nights in Feb 2025

10/10 Excellent

Nagesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was superb! Very courteous staff, and a very special room for our anniversary.
Stayed 3 nights in Dec 2024