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Crystalbrook Riley

5.0 star property

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Photo gallery for Crystalbrook Riley

Balcony
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Lobby
2 bars/lounges, rooftop bar
Suite, 1 King Bed with Sofa bed | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Cairns Marlin Marina
    ‪12 min walk‬
  • Reef Fleet Terminal
    ‪14 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 689 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

8.6 out of 10
Excellent
(26 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

Resort Suite

  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • Partial sea view
  • 743 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

9.6 out of 10
Exceptional
(14 reviews)
  • Resort view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 689 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Sea

Panoramic Sea | Premium bedding, in-room safe, desk, blackout drapes

Panoramic Sea

9.2 out of 10
Wonderful
(16 reviews)
  • Sea view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Urban Panoramic

  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

10.0 out of 10
Exceptional
(12 reviews)
  • Sea view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

8.8 out of 10
Excellent
(5 reviews)
  • Resort view
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

9.4 out of 10
Exceptional
(10 reviews)
  • City view
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

  • City view
  • 689 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Panoramic Bath

  • Sea view
  • Sleeps 2
  • 1 King Bed

Sea Suite

  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Crystalbrook Flynn

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (805)
The price is $151
per night
$166 total
includes taxes & fees
Apr 17 - Apr 18
Crystalbrook Flynn

About this property

Crystalbrook Riley

5-star hotel in Cairns Central Business District
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
In addition to a full-service spa, Crystalbrook Riley features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This luxury hotel also offers spa services, tour/ticket assistance, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Crystalbrook Riley is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1002 reviews
Rating 8 - Good. 197 out of 1002 reviews
Rating 6 - Okay. 59 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Just glorious
Stayed 3 nights in Dec 2024

6/10 Okay

Snehal

Traveled with family
Housekeeping was a disaster! They could not clean our rooms until we requested several times! They cleaned after 5pm! Breakfast spread was limited and average for a 5 star hotel Location is decent and accessible
Stayed 3 nights in Dec 2024

10/10 Excellent

Desiree, KISSIMMEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained. The staff was extremely friendly and cooperative.
Stayed 4 nights in Dec 2024

8/10 Good

Wes

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more than expect. Will come back again in the future
Stayed 2 nights in Dec 2024

6/10 Okay

Dhruvil

Stayed 2 nights in Dec 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 2 nights in Dec 2024

6/10 Okay

Anita

Traveled with partner
Disliked: Property conditions & facilities
Our room smelt mouldy. The towels smelt mouldy. Just all over the place smelt mouldy. The room was nice and clean enough, if the room didn’t smell so bad it would have been a nice place to stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on the promenade waterfront. Gorgeous pool. Great dining options. Walkable to all of the great barrier reef excursion boat.
Stayed 2 nights in Dec 2024

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the Hotel was beautiful, great location, great staff who all seem very happy to be working there. Did not enjoy our time around the pool when randoms came in off the street to use the pool. One afternoon a couple of girls just walked in off the street and were jumping yelling and screaming in the pool. Not pleasant at all.
Stayed 6 nights in Dec 2024

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That surrounding parking was free Liked that Likes the chilled vide of the place Only draw back was the dry dum stick plants it entry have to be watered And the hose on the shower 323 leaking
Stayed 1 night in Dec 2024

8/10 Good

Shaniqua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had to wait nearly 2 hours just for us to get into our rooms. Whilst other guest got their room key straight away. There was no explanation as to why is was taking too long
Stayed 2 nights in Dec 2024

10/10 Excellent

Therese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the crystalbrook riley, very relaxing, great staff, lots of options for food and the room in the tower was beautiful
Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff.
Stayed 2 nights in Dec 2024

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Diane Gunn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. I especially enjoyed the pool and the walkable distance to restaurants.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 1 night in Nov 2024

10/10 Excellent

MARIBEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely BEAUTIFUL property the rooms and bathrooms are GORGEOUS the staff is courteous and helpful and the location is spot on. Great place to bring the kids as well for a couple of nights or weeks long stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, amazing and fast service, restaurants at hotel were amazing, great location, staff were friendly, helpful and professional. I will stay here again!
Stayed 5 nights in Nov 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Mostly good
Good location on less busy end of Esplanade. Front desk, wait staff and housekeeping staff all super-friendly, efficient and helpful. Great pools. On the downside, the carpets in our room were badly stained. We were told they were going to be replaced. In the meantime they felt ikky and spoiled our room experience.
Stayed 1 night in Nov 2024

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is newer, and the room was good. We stayed in an ocean view room and it was a beautiful view. Restaurants (paper crane and rocco) were good. Food (restaurants and room service) could be improved by offering more basic dishes, not fancy food; no water offered at the pool even when ordering poolside food and drinks (front desk told us to buy the hotel's $20 glass water bottle and use that by the pool when glass isn't allowed by the pool). I would consider staying here again if I'm in the area as it is a bit further from the chaos of downtown.
Stayed 5 nights in Nov 2024

6/10 Okay

Jason

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place, such a disappointment that some of the young backpacking staff were so rude…..
Stayed 7 nights in Nov 2024

8/10 Good

Amelia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was just such a lovely experience and stay.
Stayed 3 nights in Nov 2024