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Crystalbrook Riley

5.0 star property

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Photo gallery for Crystalbrook Riley

Balcony
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Suite, 1 King Bed with Sofa bed | View from room
Lobby
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Muddy's Playground
    ‪2 min walk‬
  • Cairns Aquarium
    ‪4 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

  • 689 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)
  • 689 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

8.6 out of 10
Excellent
(26 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • 743 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

9.6 out of 10
Exceptional
(12 reviews)
  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 689 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Sea

Panoramic Sea | Premium bedding, in-room safe, desk, blackout drapes

Panoramic Sea

9.2 out of 10
Wonderful
(16 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

9.8 out of 10
Exceptional
(10 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

9.4 out of 10
Exceptional
(10 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Crystalbrook Flynn

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (780)
The price is $147
per night
$162 total
includes taxes & fees
Mar 10 - Mar 11
Crystalbrook Flynn

About this property

Crystalbrook Riley

5-star hotel in Cairns Central Business District
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
In addition to a full-service spa, Crystalbrook Riley features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

6 meeting rooms are available. This luxury hotel also offers spa services, tour/ticket assistance, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Crystalbrook Riley is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room roll-in shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1006 reviews
Rating 8 - Good. 196 out of 1006 reviews
Rating 6 - Okay. 57 out of 1006 reviews
Rating 4 - Poor. 24 out of 1006 reviews
Rating 2 - Terrible. 13 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel was advertised as 4 star. There was no room service for breakfast. there were ants in our room. the pool was dirty. Service was good, people were super nice.
Stayed 2 nights in Nov 2024

4/10 Poor

Ellie

Disliked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic pools, bars and dining
Stayed 1 night in Nov 2024

10/10 Excellent

Shiena

Stayed 2 nights in Oct 2024

10/10 Excellent

Kim Hong

Stayed 1 night in Nov 2024

8/10 Good

Cristiana-Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very conveniently located
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel resort, nice pools and sun area. Loads of bar and dining options in Cairns esplanade area. Loved it
Stayed 4 nights in Nov 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing place to stay. It was amazingly quiet for how busy it was. The pool was amazing, we loved. Its location on the esplanade is great as it links you into the nightlife etc. Will definitely stay again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful stay at crystal brook ftom rose making our coffees each morning to the amazing pool area all staff very friendly very clean we stayed in tower with ocean view . Only one thing the music from calypso bar at night can be a bit loud and can be heard from the room
Stayed 9 nights in Nov 2024

6/10 Okay

RONALD

Liked: Staff & service
This is NOT a 5 star hotel. At best a below average 4 star. The lighting in the rooms is terrible. The room is small without a table so if you order room service there is no place to eat except on the bed. I booked a king room with a water review so I was expecting a lot more. Very disappointing hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and the relaxing atmosphere around Crystalbrook. My husband and I loved the location with all the best places within walking distance. It was so convenient to have restaurants at the hotel. All of the staff were so lovely and helpful and our room was always cleaned beautiful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great Hotel, friendly staff, nice pool, good rooms. A bit random with regards to housekeeping replacing things you use in the room, or not!
Stayed 4 nights in Oct 2024

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern and clean hotel
This was our second stay at Crystalbrook Riley and we had another 5 star experience. Rooms felt nice and clean and modern, wonderful pool and onsite facilities and restaurants. Walking distance from the Esplanade and everything we wanted to do in Cairns. Hoping to return sometime soon 😊
Stayed 5 nights in Oct 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with stunning panoramic views of the sea & mountains. The pool & spa areas were wonderful. Breakfast was excellent. Within walking distance to restaurants, shops & activities.
Stayed 7 nights in Oct 2024

10/10 Excellent

alan victor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, beautiful property, and superb rooms. We had a full ocean view with balcony and really enjoyed the quality of the room's fittings and fixtures, especially the lighting. Only criticism is that the bars and restaurants close WAY too early around 10pm and the Rooftop Bar was closed on Weduand Thursday when we really wanted to go, that seems pretty mental to be honest!
Stayed 4 nights in Oct 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful… great staff very helpful… incredible outlook… bed was great. Would happily stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Angelika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Chrystalbrook Riley and have stayed in various rooms, all very nice. It is walking distance to everything and parking is easy. 1. They have opened a new restaurant since our last visit, Calypso Club thinking this would provide more options for meals. The restaurants were closed both Paper Crane & Calypso therefore only providing pool food which does not have a good variety, not at all. When the restaurants have private functions they do not advertise this, when not prepared it does become an inconvenience especially if you have children. 2. It is one of the only hotels in Cairns that do not provide an outdoor or an indoor shower for those who have to check out and have a late flight time. They do offer the resort facilities; they are happy for you to use the pool and continue to spend money on drinks and food until you leave for the Airport. The downside and it’s a big one, ourselves and others were all told we could walk up the street to the Flynn to shower, dress and come back to pick up our luggage for the Airport. Not what I would expect for this hotel and the money you pay.
Stayed 5 nights in Oct 2024

8/10 Good

Daniel, Thomastown

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Crystalbrook Riley, and overall, it was a good experience. However, a few aspects of the breakfast service left much to be desired. When paying for the buffet breakfast, it’s reasonable to expect that coffee would be included, but it wasn’t, which was disappointing. Additionally, the breakfast itself didn’t feel worth the price. The variety and quality of food didn’t quite live up to our expectations, especially for the cost. The service and table maintenance at the buffet were also underwhelming. Tables often weren’t cleared promptly, and the general atmosphere felt lackluster, which detracted from the overall experience. While the stay was enjoyable in other aspects, the breakfast certainly needs improvement to match the hotel’s standards.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Had a really good 4 night stay at Riley. Everyone was very helpful and tried their best to accomodate my request. Our view was fantastic and to die for. The robes could be better though. (Bit itchy to wear) Overall, I definitely recommend staying et Riley.
Stayed 4 nights in Oct 2024

10/10 Excellent

Paula

Stayed 3 nights in Sep 2024

8/10 Good

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness of the rooms, the view of the pool from our room was brilliant. One thing that I wasn’t a huge fan of was there was no room service where you could order food. As the room isn’t self contained sometimes it would have been nice if you could order food directly to your room. Also paper crane restaurant was a little disappointing as being a part of the hotel and being an Asian infused restaurant I would have liked to of ordered a fried rice, but no fried rice on the menu. Other than that it’s quite a nice place to stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024