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Crystalbrook Flynn

5.0 star property

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Photo gallery for Crystalbrook Flynn

Exterior
Premium bedding, minibar, in-room safe, desk
Exterior
Meeting facility
Sea Suite Two Bedrooms | Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
85 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Cairns Marlin Marina
    ‪7 min walk‬
  • Cairns Central Shopping Centre
    ‪13 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪11 min drive‬

Room options

View all photos for Sea King

Sea King | Premium bedding, minibar, in-room safe, desk

Sea King

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Master

Premium bedding, minibar, in-room safe, desk

Urban Master

  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Urban

Premium bedding, minibar, in-room safe, desk

Family Urban

  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Urban Balcony King

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Harbour King

Harbour King | Premium bedding, minibar, in-room safe, desk

Harbour King

  • 269 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Twin

Premium bedding, minibar, in-room safe, desk

Urban Twin

  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Sea Suite Two Bedrooms

Sea Suite Two Bedrooms | Premium bedding, minibar, in-room safe, desk

Sea Suite Two Bedrooms

  • 840 sq ft
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Sea Suite One Bedroom

55-inch Smart TV with digital channels, TV, Netflix

Sea Suite One Bedroom

  • 743 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite One Bedroom

Premium bedding, minibar, in-room safe, desk

Urban Suite One Bedroom

  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite Two Bedroom

Urban Suite Two Bedroom | Premium bedding, minibar, in-room safe, desk

Urban Suite Two Bedroom

  • 840 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Urban King

Premium bedding, minibar, in-room safe, desk

Urban King

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Crystalbrook Flynn

5-star hotel in Cairns Central Business District
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Crystalbrook Flynn offers 311 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Eleme has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open select days.
In addition to a full-service spa, Crystalbrook Flynn features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, tour/ticket assistance, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crystalbrook Flynn is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Boadwalk Social - Overlooking the ocean, this family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Flynn's Italian - Overlooking the ocean, this family restaurant serves breakfast and dinner. Open daily.
Whiskey and Wine - Overlooking the ocean, this wine bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 15 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 38 for adults and AUD 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boadwalk Social
  • Flynn's Italian
  • Whiskey and Wine

Things to do

  • 24-hour gym
  • Bicycle storage
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 2 buildings
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 15 for children
  • Self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Flynn Hotel
Crystalbrook Flynn Cairns
Crystalbrook Flynn Hotel Cairns
Flynn a Crystalbrook Collection Hotel

Crystalbrook Flynn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 595 out of 830 reviews
Rating 8 - Good. 162 out of 830 reviews
Rating 6 - Okay. 46 out of 830 reviews
Rating 4 - Poor. 13 out of 830 reviews
Rating 2 - Terrible. 14 out of 830 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

gayatri

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel!

Great hotel right on the esplanade! Clean, comfy, and everything was as advertised. Well worth the price.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystalbrook Flynn was so fun. The staff were amazing especially Anna at the bar. The atmosphere is great, amenities A , hotel clean & well-kept, and we will definitely stay again!
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location; heaps of nearby restaurants and easy walk to the marina.
View from esplanade tower level 10
1st floor pool.
Stayed 5 nights in Jan 2025

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at the Crystalbrook Flynn. The actual hotel was beautiful. Has a bridge that takes right out front of the beach boardwalk where all the restaurants are. I had an issue with my room upon arrival. However, the staff sorted it out very quickly and efficiently. They organized a different room for me immediately. The actual room was modern and really nice. The hotel was a bit hard to find as there were a few of them with the same name. Also, I think the parking should be free or cheaper per night.
Stayed 1 night in Jan 2025

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice helpful staff
Stayed 6 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Yessie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the right location, at the Esplanade near all the food shops shopping centre, and a right location close to the airport
Stayed 2 nights in Jan 2025

2/10 Terrible

REBECCA, Henderson

Stayed 1 night in Jan 2025

10/10 Excellent

Andraea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystalbrook Flynn was the best hotel we have ever stayed in. We paid for the Sea View and had a balcony overlooking the Reef Wheel and the big wide water. The room was lovely and clean with a beautiful design that had bespoke art that was a welcome change to the boring generic art in most hotel rooms. Breakfast buffet downstairs was great and I marvelled at how the same space changed into The Flynn Italian at night. Hotel is situated perfectly on the Esplanade, near tour pickups and other restaurants. I highly recommend Crystalbrook Flynn for a hotel stay in Cairns. Our stay was so wonderful that I didn’t want to leave!
Stayed 4 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It’s located right next to the Lagoon. Everything is nearby. Hotel room seems recently renovated. Only gave us set of towels and never delivered even asked. View from our room is very nice see photo.
Stayed 2 nights in Jan 2025

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern building.Rooms are very big and have washing machine and dryer.The place is a little bit away from central surfers. Swimming pool access is located through the Foyer and kids track the water from pool to elevators making the floors so slippy. Mostly a family hotel, not a quiet retreat for those looking for a relaxing and peaceful time.
Stayed 1 night in Jan 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a few issues with the Hotel. The reception is up one level and it’s a hassle to take suitcases up and down all the time even though you have a suitcase elevator it’s a bit of a drama.Swimming pool is a shocker!!! It’s a glass pool all passers by and diners can watch you swim from underneath,like a fish in an aquarium,who wants to do that? It’s a shame as in hot weather you want to take a dip,but not in a glass bowl viewed by the passers by. Architect must have been on something strong when he designed this place!! Other than that the staff are great!!! And the hotel rooms are awesome .The Italian restaurant goes out their way to spoil you while you dine .
Stayed 1 night in Jan 2025

10/10 Excellent

Leisa Claudette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Found some staff in reception area not to what should be standards Rest of areas staff where great
Stayed 5 nights in Dec 2024

10/10 Excellent

Yasemin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, new property. I would stay again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all restaurants
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great placs
Stayed 1 night in Jan 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have the kindest and efficient check in personnel.
Stayed 1 night in Dec 2024

2/10 Terrible

Sonia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Exremely disappointing uncomfortable stay. The worst room I’ve ever stayed in. The room looked like it hadn't seen the light of day in years. It stank of mould but the worst was yet to come with the lighting. When we complained to reception we were told that all rooms had the same lighting and were given stick on bulbs to attach which didn't work either. I was shocked. The supposed eco-friendly room was so dark I had to use the light off my phone to do any and everthing. Absolutely appalling. I encourage manangement and staff to stay a night in Room 701 to see if they like it. Reception staff were grumpy, unfriendly and very unhelpful. Definitely nothing 5 star about this hotel. Never stay here again. I am actually scared to book another Crystalbrook resort. Do not recommend unless you are looking to stay in a cave and bring your own lighting. Disgraceful.
Stayed 5 nights in Dec 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location next to many restaurants and bars. The biggest disappointment is the only bar that is opened in the hotel closed at 8:30pm. The staff were lovely and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay near restaurants, waterfront, and tours. Staff was very accomodating when issues arose with AC, parking, and housekeeping mixup when we extended our stay 1 night. Thank you! We would highly recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Modern and very comfortable
Stayed 1 night in Jan 2025

2/10 Terrible

Theresa

Stayed 2 nights in Jan 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice

Nice hotel, I would say it’s more of a resort than a hotel. A few nice dining options and great convenient locations. I would stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Kenichi

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for all
Stayed 2 nights in Dec 2024