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Crystalbrook Bailey

5.0 star property

Choose dates to view prices

Photo gallery for Crystalbrook Bailey

Front of property - evening/night
3 bars/lounges, wine bar, cocktail bar
Lobby sitting area
Outdoor pool
1 bedroom, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

Map
163 Abbott Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Cairns Central Shopping Centre
    ‪8 min walk‬
  • Cairns Marlin Marina
    ‪8 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Urban King

View from room

Urban King

9.2 out of 10
Wonderful
(85 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

Two Bedroom Residence

8.6 out of 10
Excellent
(10 reviews)
  • 753 sq ft
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Master Bath

1 bedroom, in-room safe, desk, blackout drapes

Urban Master Bath

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Twin

1 bedroom, in-room safe, desk, blackout drapes

Urban Twin

10.0 out of 10
Exceptional
(7 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Queen

1 bedroom, in-room safe, desk, blackout drapes

Urban Queen

8.6 out of 10
Excellent
(7 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Balcony Queen

1 bedroom, in-room safe, desk, blackout drapes

Urban Balcony Queen

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Urban

1 bedroom, in-room safe, desk, blackout drapes

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Master

1 bedroom, in-room safe, desk, blackout drapes

Urban Master

9.4 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

Three Bedroom Residence

  • 1023 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

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About this property

Crystalbrook Bailey

5-star hotel in Cairns Central Business District
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, self parking, and free use of bicycles are onsite.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an outdoor pool, Crystalbrook Bailey provides a 24-hour fitness center and complimentary bicycles. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers tour/ticket assistance, a garden, and concierge services. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Crystalbrook Bailey is a smoke-free property.

CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run movies
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 533 out of 759 reviews
Rating 8 - Good. 158 out of 759 reviews
Rating 6 - Okay. 39 out of 759 reviews
Rating 4 - Poor. 20 out of 759 reviews
Rating 2 - Terrible. 9 out of 759 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Juan Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
THE RESERVATION WAS PAID BUT IN THE FRONT DESK WANTED US TO PAY AGAIN PERSONAL ACTED RUDDILY
Stayed 2 nights in Mar 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Room was very nice and I loved the bathroom. Position was very central to lots of eating places, the Esplanade and night markets.
Stayed 5 nights in Mar 2025

10/10 Excellent

Larry

Stayed 3 nights in Mar 2025

8/10 Good

Kornylius

Liked: Cleanliness
Disliked: Property conditions & facilities
Great stay
Stayed 3 nights in Feb 2025

10/10 Excellent

JOSE MARIA

Stayed 3 nights in Mar 2025

6/10 Okay

Doug and Noriko

Liked: Cleanliness
Disliked: Room comfort
This hotel's is soundproofing but I could not sleep because of the noise of opening and closing in other rooms. Perhaps because the door was heavy, it sounded like bang and it was noisy. I certainly couldn't hear the sound from the next room or upper floor.
Stayed 2 nights in Mar 2025

10/10 Excellent

gurinder

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very quite rooms and atmosphere, great views up on level 10, clean and tidy room, extremely convenient access to CBD
Stayed 1 night in Mar 2025

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom residence was really nice. We loved everything about the place. Clean, nice staff and a good happy hour!
Stayed 3 nights in Mar 2025

10/10 Excellent

Patrick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you worked out how to go from the carpark to the hotel, everything else was seamless and effort free. Staff were eager to help, but you didn't need any help. Everything in the room was as it should be, new condition, clean and well arranged. And the local area was all you could ask for.
Stayed 1 night in Mar 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent central location and accessible to entertainment precinct
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very conveniently located, close to Esplanade and plenty of restaurants. Hotel staff were professional, courteous and helpful. The room was comfortable and very clean. The shower was great!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel would definitely stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Rodrigue

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2025

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel. The rooms were spotless and well appointed and the staff could not have been friendlier and more accommodating. I would recommend this place to anyone and everyone
Stayed 3 nights in Feb 2025

10/10 Excellent

Dundee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a very convenient location.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Constance

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in a one bedroom apartment type room. It was great to have the space and the added perk of a washer and dryer. Hotel was nice, front desk staff were very helpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

anita

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Walkable location with many shops and restaurants close by, close to attractions, clean and comfortable hotel. Will stay again
Stayed 3 nights in Feb 2025

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in 5 days. Both times everything has been wonderful.
Stayed 1 night in Feb 2025

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in Cairns. Very up to date room and great beds. Front desk people were very helpful to suggest places for dinner and other things. Only minor con is that the door on the bathroom, which is frosted glass, does not block all of the light from the bathroom, so it kind of lit up the room early in the morning, disturbing the other person, when the first person got up. That is a minor problem though and should not dissuade staying here.
Stayed 1 night in Feb 2025

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setup, very new. Good restaurant and location
Stayed 3 nights in Jan 2025

8/10 Good

Abigail, Nhulunbuy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our apartment here which was easy walking distance to all restaurants and shops in Central Cairns. Having a washer and dryer was a bonus. Staff were helpful and we enjoyed the pool which was on our floor. Would stay again.
Stayed 1 night in Jan 2025