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Crystalbrook Bailey

5.0 star property

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Photo gallery for Crystalbrook Bailey

Front of property - evening/night
1 bedroom, in-room safe, desk, blackout drapes
3 bars/lounges, wine bar, cocktail bar
Outdoor pool
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
$122
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Reef Fleet Terminal
    ‪8 min walk‬
  • Cairns Central Shopping Centre
    ‪8 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Urban King

View from room

Urban King

9.2 out of 10
Wonderful
(94 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

Two Bedroom Residence

9.0 out of 10
Wonderful
(12 reviews)
  • 753 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Master Bath

1 bedroom, in-room safe, desk, blackout drapes

Urban Master Bath

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Twin

1 bedroom, in-room safe, desk, blackout drapes

Urban Twin

9.8 out of 10
Exceptional
(9 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Queen

1 bedroom, in-room safe, desk, blackout drapes

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Balcony Queen

1 bedroom, in-room safe, desk, blackout drapes

Urban Balcony Queen

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Urban

1 bedroom, in-room safe, desk, blackout drapes

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Master

1 bedroom, in-room safe, desk, blackout drapes

Urban Master

9.4 out of 10
Exceptional
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

1 bedroom, in-room safe, desk, blackout drapes

Three Bedroom Residence

  • 1023 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

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About this property

Crystalbrook Bailey

5-star hotel in Cairns Central Business District
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, self parking, and free use of bicycles are onsite.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an outdoor pool, Crystalbrook Bailey provides a 24-hour fitness center and complimentary bicycles. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers tour/ticket assistance, a garden, and concierge services. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Crystalbrook Bailey is a smoke-free property.

CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run movies
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 614 out of 864 reviews
Rating 8 - Good. 176 out of 864 reviews
Rating 6 - Okay. 42 out of 864 reviews
Rating 4 - Poor. 20 out of 864 reviews
Rating 2 - Terrible. 12 out of 864 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

wade

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
No mini bar :)
Stayed 1 night in Jun 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Nice check in experience and great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Danual

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean modern and good location to food
Stayed 1 night in Jun 2025

10/10 Excellent

Drew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a family stay. Very accommodating.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay in the heart of the city. Our room was modern and fresh and the staff were friendly and very helpful. A big shout out to Chris the chef on the buffet breakfast. A must have to start the day as his home made breads were delicious.
Stayed 2 nights in Jun 2025

10/10 Excellent

John, Manukau

Liked: Cleanliness, amenities, property conditions & facilities
Nice property, well located
Stayed 8 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, we will stay again.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jun 2025

8/10 Good

dima

Liked: Cleanliness, property conditions & facilities, room comfort
Overall nice place, excellent location in the middle of all the restaurants and cafes.The problem is this company refuses to take cash, perhaps they don't trust their stuff.When choosing next hotel I think you should give preference to company that take all type of payment and don't discriminate to people who don't have a card,at the end cash is a legal tender in Australia and should be accepted everywhere.
Stayed 10 nights in Jun 2025

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Wade

Stayed 2 nights in Jun 2025

8/10 Good

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and new modern room with very comfortable king bed.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Stayed 2 nights in Jun 2025

8/10 Good

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Sarah Jane

Liked: Cleanliness
Room was spacious & tidy, loved the rain shower head. Pool (Level 3) was a disappointment - very cold & not much sun.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close proximity to the bay bay. Lots of places to eat. Hotel had two rooms, kitchens, washing machine, dryer, dishwasher, a safe. Huge wraparound balcony, with a great view. Friendly staff.
Stayed 4 nights in Jun 2025

10/10 Excellent

Leeanne, Goldsborough Valley

Liked: Cleanliness, amenities, property conditions & facilities
Close to the Esplanade and cafes. Walking distance to the CPAC theatre and Martin Monroe parklands. Staff are very helpful
Stayed 1 night in Jun 2025

10/10 Excellent

Vivien K, Wakerley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Cynthia K

Stayed 1 night in Jun 2025

10/10 Excellent

Dinh Trinh Nughen

Liked: Cleanliness, amenities
Very nice room
Stayed 3 nights in May 2025

8/10 Good

Gordon

Traveled with group
Liked: Cleanliness, property conditions & facilities
Rooms have everything you need and reception is helpful. Make sure you are not put on a lower floor as the street outlook wasn’t the best and it was quite noisy. Also note that some of the rooms don’t have balconies or any type of outlook, some of the rooms face internal at the reception? which wasn’t the best first impression or what I was expecting. ended up paying more for a balcony facing a noisy street with no real outlook also on the first floor. Pool isn’t the best and bar was closed at 10pm on a Friday night. Good place to stay for a room and plan to be somewhere else most of the time.
Stayed 2 nights in May 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

David

Stayed 4 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in May 2025