6/10 Okay
Elizabeth
Traveled with family
Jul 23, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The cottages were perfect, great bathrooms, air conditioning, fans, comfortable beds but with awful pillows. The grounds were also perfect and beautiful with two small swimming pools. What needs improvement is their customer service. They made a mistake with the number of beds in our room. Instead of comping us or apologizing, they had us wait and pay an extra fee for the additional bed. We were never given complimentary drinks as per their cards in the room, nor were we given two for one drinks during happy hour. I asked on two occasions before booking if the restaurant provides vegan breakfast and if they have vegan choices for dinner. The breakfast was by far the worst breakfast we had in Costa Rica. I was offered dry stale bread with thin slices of avocado and two slices of tomato. No rice and beans like all the other hotels. The fruit was delicious. We had dinner once there on our first night and the bean burger was soft and not good so we decided not to eat there again. If visiting this area again, I would not stay here and probably stay in the Punta Uva area with better beaches, restaurants, more hotels to choose from and just more to do overall. This hotel has a lot going for it but the customer service and subpar food has made us think twice. Coffee only available after 7am even though tours start early in Costa Rica and you’re up at 4:30 or 5, and there is no coffee, and the breakfast we were given to go had no vegan options.
Elizabeth
Stayed 2 nights in Jul 2024
