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Britannia Palace Hotel Buxton & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Britannia Palace Hotel Buxton & Spa

Reception hall
Indoor pool
Aerial view
Exterior
In-room safe, desk, WiFi, bed sheets

Reviews

7.2 out of 10

Good

Popular amenities

  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Spa
    Spa

Explore the area

Map
Palace Road, Buxton, England, SK17 6AG
  • Buxton Baths
    3 min walk
  • Devonshire Dome
    4 min walk
  • Buxton Opera House
    4 min walk
  • Manchester (MAN)
    44 min drive

Room options

View all photos for Standard Single Room

In-room safe, desk, WiFi, bed sheets

Standard Single Room

  • 35.6 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

In-room safe, desk, WiFi, bed sheets

Standard Twin Room

  • 35.6 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Compact Double Room

Compact Double Room | In-room safe, desk, WiFi, bed sheets

Compact Double Room

  • 35.6 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, WiFi, bed sheets

Standard Double Room

  • 35.6 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property - evening/night

Old Hall Hotel

Breakfast included
Pet friendly
Free WiFi
Restaurant
4.2 out of 5, Very Good, (969)
The price is $108
per night
$129 total
includes taxes & fees
Dec 8 - Dec 9
Old Hall Hotel

About this property

Britannia Palace Hotel Buxton & Spa

4-star Buxton hotel with restaurant
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Britannia Palace Hotel Buxton & Spa offers 186 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.
In addition to a full-service spa, Britannia Palace Hotel Buxton & Spa features an indoor pool and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms. Event facilities measuring 172 square feet (16 square meters) include conference space. This Victorian hotel also offers a spa tub, a sauna, and spa services. Parking is available onsite for a surcharge.

Britannia Palace Hotel Buxton & Spa is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10:30 AM.
Dovedale Restaurant - This restaurant serves breakfast and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 7 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 5 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Dovedale Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 172 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • Picnic area

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • Elevator
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Built in 1868
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Desk chair
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night, plus a deposit of GBP 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 10 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Fee for in-room wireless internet: GBP 7.00 per 24-hour period (rates may vary)
  • Uncovered self parking fee: GBP 5.00 per day
  • Pet deposit: GBP 50.00 per stay
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Palace Buxton
Palace Hotel Buxton
Barcelo Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Britannia Palace Hotel
Britannia Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel
Britannia Palace Hotel Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel Buxton

Britannia Palace Hotel Buxton & Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 274 out of 1005 reviews" "
Rating 8 - Good. 335 out of 1005 reviews" "
Rating 6 - Okay. 193 out of 1005 reviews" "
Rating 4 - Poor. 125 out of 1005 reviews" "
Rating 2 - Terrible. 78 out of 1005 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel
Great time at the Palace Hotel. Only thing that let them down is the bar service...it is very slow.
Stayed 1 night in Aug 2024

4/10 Poor

Benjamin

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff were excellent. The bed had earwax stains on the blanket, and the ceiling had a large brown smear on it, not like a watermark, much darker and deliberately smeared. The bathroom looked nice, but when you ran the bath, the shower turned on, you could either have a bath with a shower running, or a shower going from hot to cold occasionally. Otherwise, it was a pleasant trip.
Stayed 2 nights in Aug 2024

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tired old hotel…. Amazing building from the outside. Could do with a £1m makeover. Plug hole in the sink blocked when we first turned up to the room, towel rail was hanging off the wall. The sink in the bathroom is too small to fill the kettle up which is provided in the room. Bedding not clean. The room had not been checked before it was let. Cheap price but Hou can see why.
Stayed 1 night in Aug 2024

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place for a quiet break and easy access to surrounding landmarks.Unfortunately the pool was closed for renovations.
Stayed 2 nights in Aug 2024

4/10 Poor

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No customer service
A lovely old hotel and relatively clean but interaction with staff very poor. No discussion on check in about dinner or breakfast, parking is charged but they don’t record your vehicle number so not clear which car is for which room. Anyone can use the tablet to record reg number. Cheap, not so cheerful but stayed in far worse and most of them Britannia.
Stayed 2 nights in Aug 2024

8/10 Good

John

Traveled with partner
Disliked: Staff & service
The bedroom was very small, with the toilet in a cupboard, but for the price at a 4 star hotel not unexpected. the hotel was a bit shabbier than I expected, and the layout downstairs a bit odd, but an old building so perhaps understandable (the entranceway/stair is stunning). We didn't test the spa. location great, and perhaps if we'd spent more the room would have been better.
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Poor show hotels.com
Hotels dot com market this accommodation as providing wifi. No where did it say wifi in the room was chargeable. A con. And the service by the children working there terrible. Also, the pool was not available due to refurb. Also, not advertised in the listing. In all, very disappointed. If I’d known any of this, I would have booked elsewhere. I did not get what I expected when I booked.
Stayed 1 night in Aug 2024

6/10 Okay

N

Traveled with family
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
OK
Lovely location. Outrageous £5 parking fee for motorbikes even though 3 fitted into 1 car park space, Jobsworth day reception. Excellent evening receptionist. Paid for larger room. Dreadful rear facing cell. Evening receptionist allowed us to swap to garden view. Good and reasonably priced bar. Very noisy plumbing.
Stayed 1 night in Aug 2024

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

JESUS DARIO, Nottingham

Traveled with group
Liked: Cleanliness, staff & service
Decent quality hotel with some aspects to improve. It is obviously an old building but it is kept to a good standard. The additional surcharge for parking and WiFi (!) is not great in this age when internet is a basic commodity. Only one towel was provided for two guests. It is ok to encourage reuse of towels for sustainability, but come on, one towel per guest please. Breakfast not great for the surcharge of £12 but no much choice in walking distance. Overall, quality does not quite match the price.
Stayed 1 night in Aug 2024

8/10 Good

Mark

Stayed 2 nights in Aug 2024

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff smart. Chef off sick so limited food options. Room clean, but bathroom and toilet very compact and toilet door did not close. As single traveller in room at top of hotel and end of corridor. No view.
Stayed 1 night in Aug 2024

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was excellent. Will definitely return
Stayed 1 night in Aug 2024

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing we didn't like was the noise from round the back we had to move rooms
Stayed 3 nights in Aug 2024

6/10 Okay

Liam

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night stay here. Quite a wait to check in as only one person on reception and having to deal with queries as well as booking people in. It was probably a ‘rush hour’ time though. Parking was good as wasn’t sure on spaces. It is very convenient for town as just across the road and everywhere walkable. Our room was small as standard double but I think on other sites it was classed as ‘cosy’ but was only 1 night so was fine for us. The en-suite looked recently refreshed and was very clean.
Stayed 1 night in Aug 2024

4/10 Poor

marisa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bed was comfortable and the TV a good size. We stayed two nights and the room was not serviced. The pool cost £6 per session and parking £5 per day. So for £162.90 per night all you got was bed and very chaotic breakfast. The staff were not helpful or forthcoming. The clean sheets for next occupant were placed on the dirty floor before being put on the bed. It is possibly the worst hotel experience I have had.
Stayed 2 nights in Aug 2024

4/10 Poor

Christopher

Disliked: Staff & service, room comfort
Had to pay to park. Room tiny, couldn’t even occupy the toilet properly as it was too cramped
Stayed 1 night in Aug 2024

4/10 Poor

Brad

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Vincent Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long waits to see reception. Lift needs modernising. About half the rooms are not on the same levels as served by the lift.
Stayed 4 nights in Aug 2024

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one night stay, handy for the centre of town and the Opera House. Polite and efficient check in. Big lobby with lots of seating and free, if slow, wi-fi. easy parking which costs £5 a day. Given the very reasonable room rates this is OK. Wi-fi in rooms only available for a fee, but again, the room rate can't include everything. That said, two of us each had a single room. Comfortable large bed. Tea tray with biscuits and bottles of water. No air con but window opens. Bathroom clean. Shower over bath; all worked well. Long term there may be a problem with the bathroom I used as no extractor fan and the window was locked shut, but at the moment, it's fine. This isn't a luxury hotel, but we were comfortable and the room rates are very competitive. I'll be happy to use it again.
Stayed 1 night in Aug 2024

4/10 Poor

Stephen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing. The Palace Hotel is one of the monuments of Buxton in the mid-19th-century. It's a huge building, once very sure of itself and confident. Today it's in shabby condition and the owners - Britannia Hotels - seem to have no idea what to do with it. Once one steps back from the grand rooms at the front of the building, one finds oneself in a maze of ugly corridors, notably mostly have over a century of clumsy over-painting. What this building needs more than anything is having every painted surface scraped down to the bare wood, and years of wallpaper torn away. The carpets should go. Some architect or interior designer with a good eye - me? - should take it back to its core, see what's there, and then put together a plan for putting it back together again. Refurbishment would be expensive but, if carried out over a five-year period, could achieve a lot. The trouble is, the owners probably don't think that Buxton is worth it any longer, given that the town is in an economic decline. But someone has to bite the bullet. Some kind of inspired refurb, carried out alongside a redevelopment plan agreed with the Council and, maybe, English Heritage could be the start of a new lease of life. Until then, this is a sad, drab, apology for a one-time regional landmark.
Stayed 4 nights in Jul 2024

6/10 Okay

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lift needs updating. Bedroom basic but clean and services good. Breakfast good.Outside facilities good if the weather is fine.
Stayed 2 nights in Aug 2024