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Quality Inn & Suites New Castle

2.5 star property

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Photo gallery for Quality Inn & Suites New Castle

In-room safe, desk, laptop workspace, blackout drapes
Lobby
Exterior
Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Free daily continental breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
1740 New Butler Rd, New Castle, PA, 16101
  • Cascade Park
    ‪3 min drive‬
  • Scottish Rite Cathedral
    ‪5 min drive‬
  • Hill View Manor
    ‪5 min drive‬
  • Youngstown, OH (YNG-Youngstown - Warren Regional)
    ‪53 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Express & Suites New Castle by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (572)
$150 nightly
The price is $150 total
includes taxes & fees
Holiday Inn Express & Suites New Castle by IHG

About this property

Quality Inn & Suites New Castle

New Castle hotel with free weekday breakfast
A fitness center, a sauna, and a business center are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Quality Inn & Suites New Castle offers 79 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

This New Castle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Quality Inn & Suites New Castle features a sauna and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Complimentary self parking is available on site.

Quality Inn & Suites New Castle has designated areas for smoking.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:00 AM on weekends

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (35 inches high)
  • No elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel New Castle
Quality Inn New Castle
New Castle Comfort Inn
Comfort Inn New Castle Hotel
Comfort Hotel New Castle
Quality New Castle
Quality Inn
Quality Inn New Castle
Quality & Suites New New
Quality Inn Suites New Castle
Quality Inn & Suites New Castle Hotel
Quality Inn & Suites New Castle New Castle
Quality Inn & Suites New Castle Hotel New Castle

Quality Inn & Suites New Castle Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 349 out of 710 reviews
Rating 8 - Good. 220 out of 710 reviews
Rating 6 - Okay. 81 out of 710 reviews
Rating 4 - Poor. 27 out of 710 reviews
Rating 2 - Terrible. 33 out of 710 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

LaRue

Stayed 1 night in Apr 2025

6/10 Okay

Nilda

Stayed 2 nights in Mar 2025

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

Great 1 night stay. Room was clean, spacious, and comfortable. I've stayed here before and would again, if required.
Stayed 1 night in Apr 2025

6/10 Okay

Leonard

Traveled with family
Its was ok. Wasnt dirty. Clean bed. Just run down. But for money in area it suffices. If you are a hotel snob like me its medicore at best best but a suitable clean place to crash.
Stayed 1 night in Mar 2025

6/10 Okay

Veronica, Beech Creek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the price the hotel was great. It is a very dated building. But everything was clean and the staff were extremely friendly
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Stayed 1 night in Mar 2025

2/10 Terrible

Dustin

Stayed 1 night in Mar 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Fine but dated

We stayed here for our daughter’s sporting event. The positives: Staff was wonderful! They were excited our team was staying there and even printed a welcome sign. Water pressure in the shower was some of the best!!! The hotel was clean and easy to find. Improvement: the hotel is quite dated and it showed in the wear and tear of the floors and bathrooms. We had to be moved to a new room because the toilet would not flush.
Stayed 2 nights in Mar 2025

6/10 Okay

Rebecca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Love the bed, super soft and clean.
Stayed 2 nights in Mar 2025

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice!!

The hotel was great!!! Dining and shopping options within a 2 mile radius made things easier for both myself and my rep. Room was spacious and comfortable. Breakfast was also good.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jessica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smelled good and was very clean. The staff was friendly. The location was awesome! There are many stores and residents around the property and it is a perfect location for anyone going to the cathedral! The jetted tub was nice , but the jets were not strong enough & the beds were firm beds not soft. I prefer firm ,but my daughter likes soft ,so it all depends on preference. The pillows were comfy and the breakfast was satisfying! This is going to be my go to hotel when I am out that way! I will definitely be back.
Stayed 1 night in Mar 2025

8/10 Good

Betty J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast but I wish it was extended to 10am on the weekends. Comfortable room well equipped. The walk in shower was especially nice.
Stayed 2 nights in Mar 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

joseph

Stayed 2 nights in Mar 2025

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and courteous staff..
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2025

4/10 Poor

D

Business traveler
Liked: Cleanliness
Weed.... if you love it then stay. If you dont book somewhere else. Good chance of waking up high from the air in this place. checked out next day
Stayed 1 night in Feb 2025

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean, convenient location. Beds are really hard
Stayed 2 nights in Mar 2025

8/10 Good

Cynthia, middletown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, rooms clean ,breakfast pretty good, but beds are very hard.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

1 night stay

The staff were wonderful. All very helpful and nice. The beds were hard the pillows were great.
Stayed 1 night in Mar 2025

4/10 Poor

Tiffany

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Everyone was super nice, the stay was just not pleasant. The toilet didn't work, and the neighbors were very loud and kept me up most of the night.
Stayed 1 night in Mar 2025

8/10 Good

John

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2025