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Holiday Inn Express Hotel & Suites Hamburg by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Hamburg by IHG

Exterior
Indoor pool
Building design
Suite, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, laptop workspace
In-room safe, individually furnished, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
3565 Commerce Place, Hamburg, NY, 14075
  • Hilbert College
    ‪3 min drive‬
  • Hamburg Fairgrounds
    ‪4 min drive‬
  • Highmark Stadium
    ‪7 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, individually furnished, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

In-room safe, individually furnished, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

In-room safe, individually furnished, desk, laptop workspace

Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, individually furnished, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

In-room safe, individually furnished, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually furnished, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Leisure)

In-room safe, individually furnished, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Leisure)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Hamburg by IHG

Hamburg hotel with indoor pool
This smoke-free hotel features an indoor pool, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Hamburg by IHG offers 84 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers.

This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, laundry facilities, and dry cleaning/laundry services. Complimentary uncovered self parking is available on site.

Holiday Inn Express Hotel & Suites Hamburg by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 9 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hamburg
Holiday Inn Express Hotel Hamburg
Holiday Inn Express Hotel Suites Hamburg

Holiday Inn Express Hotel & Suites Hamburg by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1001 reviews
Rating 8 - Good. 271 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay!

Service was excellent. Rooms were comfortable and pool was warm. Food in the morning was a nice treat and all day coffee was a plus. Loved that cookies and soup were offered at times of the day without charge.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kieja

Traveled with family and small children
Liked: Cleanliness, amenities
Staff is very friendly ! Everything is very clean and well taken care of . Breakfast is great minus the sausage seems undercooked both times we stayed.
Stayed 1 night in Feb 2025

10/10 Excellent

ARUN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay and it's a place with kind and friendly staffs. Good place and good people.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeff, Val Caron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Michael

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived for a Buffalo Bills Game.
Stayed 1 night in Nov 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Adam

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

Very nice condition, Staff was friendly and welcoming.
Stayed 1 night in Feb 2025

10/10 Excellent

Cyndy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great breakfast and outstanding staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Cade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend!
Stayed 3 nights in Feb 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property itself was clean. The parking lot was an ice rink. Very dangerous. Front desk offered soup in the evening which was pleasant.
Stayed 2 nights in Feb 2025

8/10 Good

Dave

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Josh

Stayed 2 nights in Feb 2025

10/10 Excellent

Tad

Business traveler
Stayed 4 nights in Feb 2025

8/10 Good

Elizabeth, Valparaiso

Stayed 7 nights in Jan 2025

6/10 Okay

Judith

Liked: Cleanliness
We had pre-booked this stay, but when we arrived, there was no one at the desk to give us keys to our room. We waited a full 15 minutes and called the hotel several times fro our phones at the front desk before someone finally showed up. We had to resort to yelling at the front desk to arouse an employee. Earlier in the day I had called the hotel to see if there were vacancies and I was told that there was only one room left. When we arrived at 7:30 PM, the hotel was virtually empty.
Stayed 1 night in Feb 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary cookies and soup in the evenings
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom just a bit rundown. Otherwise quite nice
Stayed 2 nights in Jan 2025

10/10 Excellent

Wendy

Stayed 1 night in Jan 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints here. Would recommend.
Stayed 1 night in Jan 2025

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy access off highway I-90 (exit 57). Property behind the Holiday Inn looked super sketch and had police presence when we first arrived. Shower and tub could use a deep cleaning, as the grout is disgustingly dirty and corners seem ignored. It looked like the shower curtain rod has been ripped down before, the shower head had uneven water flow, and there were STRANGE markings above the bathroom sink. Bed was great, breakfast was average, front desk staff were excellent, but for the price I expected the property to look less dated and the room (especially the bathroom) to be sparkling.
Stayed 2 nights in Jan 2025

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GO Bills!
Stayed 1 night in Jan 2025