2/10 Terrible
Keith
Traveled with partner
Apr 19, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was terrible. Stained carpet needed replacement years ago. Couch was so dingy we requested extra bed linens to cover it. Room has a fire door with a double deadlock. If one of us wanted to stay behind they either had to be locked in (really bad idea given the phone didn't work either) or the other had to be locked out. Hotel claims to have "full climate control" which is an out and out lie. The room is set to heat in the winter and cool in the summer. If you are there in a warm spring day (as we were) the room was sweltering. Staff did what they could - brought the linens for the couch and sent someone to fix the safe (dead battery). This room would have been barely acceptable if we had shown up without a reservation desperate for a room, but I made this reservation 6 weeks in advance. We had 3 nights reserved but checked out the next day. The hotel is in a good location, but so is the Hilton Garden Inn we moved to - one street over and basically the same price
Keith
Stayed 3 nights in Apr 2025