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Hotel Chicamocha

4.0 star property

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Photo gallery for Hotel Chicamocha

3 restaurants, international cuisine
Exterior
Billiards
Front of property
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pet friendly
  • Housekeeping
  • Room service

Explore the area

Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002
  • Megamall Shopping Center
    ‪9 min walk‬
  • Parque del Agua
    ‪11 min walk‬
  • Antonia Santos Park
    ‪12 min walk‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪50 min drive‬

Room options

View all photos for Triple Room

Premium bedding, minibar, desk, laptop workspace

Triple Room

  • 291 sq ft
  • City view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Executive Double Room

Premium bedding, minibar, desk, laptop workspace

Executive Double Room

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room Executive

Premium bedding, minibar, desk, laptop workspace

Triple Room Executive

  • Sleeps 3
  • 3 Twin Beds

View all photos for Room Standard

Premium bedding, minibar, desk, laptop workspace

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Executive

Premium bedding, minibar, desk, laptop workspace

Twin Room Executive

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Premium bedding, minibar, desk, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Executive

Premium bedding, minibar, desk, laptop workspace

Double Room Executive

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Standard

Premium bedding, minibar, desk, laptop workspace

Twin Room Standard

  • Sleeps 2
  • 2 Queen Beds

About this property

Hotel Chicamocha

4-star Bucaramanga hotel walkable to Megamall Shopping Center
This smoke-free hotel features 3 restaurants, a full-service spa, and 3 bars/lounges. Free English breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour health club, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Hotel Chicamocha offers 160 air-conditioned accommodations with minibars and hair dryers. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
In addition to a full-service spa, Hotel Chicamocha features a 24-hour health club and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This Art Deco hotel also offers spa services, an arcade/game room, and multilingual staff. For a surcharge, the property provides an airport shuttle (available on request) and an area shuttle. Limited onsite parking is available on request.

Hotel Chicamocha is a smoke-free property.

A complimentary English breakfast is served each morning between 6:00 AM and 9:30 AM.
Piscina - This restaurant specializes in international cuisine.
Zaborarte - Onsite restaurant. Guests can enjoy drinks at the bar.
El Ancla - This restaurant specializes in sushi.
Candelazo - Onsite café.
Hueco Karaoke Bar - Onsite karaoke bar.
Room service (during limited hours) is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Limited onsite parking

Food and drink

  • Free English breakfast available daily 6:00 AM to 9:30 AM
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Candelazo
  • El Ancla
  • Hueco Karaoke Bar
  • Piscina
  • Zaborarte

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 10 floors
  • 2 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 50000 per pet, per day, plus a deposit of COP 150000 per stay
2 total (up to 18 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: COP 9.00 per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 45000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: COP 1
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 50000 per pet, per day
  • Facilities fee: COP 9450 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Hotel Chicamocha Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 157 out of 325 reviews
Rating 8 - Good. 107 out of 325 reviews
Rating 6 - Okay. 32 out of 325 reviews
Rating 4 - Poor. 17 out of 325 reviews
Rating 2 - Terrible. 12 out of 325 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marvin, Hutto

Liked: Amenities
Great Service!!!
Stayed 1 night in Sep 2024

6/10 Okay

Javier, Pembroke Pines

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was fine …. But the hotel requires a renovation Urgent 🚨 old, old
Stayed 1 night in May 2024

10/10 Excellent

Marvin, Hutto

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This place is great!!
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with friends.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ernest

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff and service. Food was excellent and always a seat open at the restaurant. Only concern is the neighborhood surrounding is less family friendly and more of a club and bar scene, but the hotel itself is the best option in Bucaramanga for travelers with pets
Stayed 15 nights in Jul 2024

10/10 Excellent

Ivan

Stayed 1 night in Jul 2024

10/10 Excellent

Marvin, Hutto

Liked: Amenities
Great!!!
Stayed 6 nights in Jun 2024

6/10 Okay

Nor

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Marcos

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent pet friendly option. Amazing Breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Richard Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and transportation
Stayed 10 nights in Feb 2024

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Teres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in the front desk and in the restaurant. Breakfast was great, buffet style. The common restrooms need upgrade, cover yellowing. The room was clean and comfy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Marvin, Hutto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 3 nights in Dec 2023

8/10 Good

Haydee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise outside the hotel
Stayed 4 nights in Dec 2023

10/10 Excellent

Kristine, Ridgewood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas necesita un buen update! Son muy duras pero con el cansancio te quedas dormido. El baño tenía grietas pero estaba update. El agua del aire se escuchaba duro en el baño pero no en el cuarto. El staff del hotel muy bueno. Accesible para caminar y tiene supermercado y restaurante buenos al su alrededores. El precio los vale y la comodidad.
Stayed 4 nights in Nov 2023

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at an affordable price. We stayed for 4 nights and have to say I am quite impressed with the quality of the service, always delivered with a smile. Room as clean and relatively spacious, the food at the restaurant by the pool is of the highest quality offering local dishes and outstanding service. I also tried the SPA, and they were able to accommodate a massage on short notice. Certainly when traveling to Bucaramanga in the future I will stay here again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This was a great hotel. Very clean and comfortable accommodations. The staff was great and very helpful. The room was comfortable and good hot water flow for the shower. Internet-great. Breakfast-great. Definitely worth staying here again. Great job everybody.
Stayed 2 nights in Nov 2023

6/10 Okay

MARJORIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is such a great hotel with excellent staff.
Stayed 3 nights in Oct 2023

8/10 Good

Robinson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rafael

Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Do not stay here
We got stained towels, an overstuffed fridge that caused and accident and were basically called liars by the staff. We also paid exorbitant fees unfairly for attempting to clean the mess of glass from the overstuffed fridge. It definitely feels as if our nature of tipping and taking care of the staff was taken advantage of and when asked to speak to someone in charge of everyone, we were given a runaround and not resolved at all. Will never stay here again and don’t recommend it given the staffs multiple times that we were taken for fools and ripped off.
Stayed 9 nights in Jul 2023