4/10 Poor
K.
Mar 29, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel for 5 nights, we booked the room with the bathtub. When booked I contacted hotel to discuss some arrangements for Valentine’s Day and to surprise my girlfriend. They gave me a choice of ordering flowers from a florist and they’ll put in room before arrival. And they gave me a choice of making us a cake and a special card which I could get them to write anything inside. Which i was excited about (cost was €50) for the cake and card. When we arrived only the flower was in the room so I ended up going down to reception to speak with a manager while my girlfriend unpacks and while I was talking to receptionist my girlfriend messaged me saying a man walked into room with a cake.(He did apologise to her and said he didn’t know she was there and said happy birthday to her when it was meant to be for Valentine’s Day found it funny to be honest. But still no sign of card and surprise was a bit ruined. After having a shower in the room the room telephone rang and it was someone from reception saying that he’s going to come up to room and he’s got a gift for me. And also asked me twice if I’ve got cutlery in the room. In complete honesty I thought they might’ve been sending something else as an apology for the mess up earlier on. But exactly 2 hours after checking in to hotel got a knock at the door and it was the card delivered was a little late and what makes it worse is they had only written half of what I emailed them to write. I’m really sorry to say this bu
K.
Stayed 5 nights in Feb 2025