6/10 Okay
Emmanuel Noel NFEBE
Oct 8, 2024
Liked: Amenities, property conditions & facilities
Property design is very good: small kitchen, good views, great bath. However, no shops are close by, so you can't easily make your own food, for example. Not many services would deliver there, and it's a bit far from Brussels center.
As for staff, the manager at the time I was there is a bit cunning. I tried to cancel some days from my reservation online, and Expedia told me they were trying to get in touch with the manager and would get back to me.
I provided justification, and the Expedia support team, who were nice, said they would try as fast as they could to sort it out. I eventually met the manager myself, and they said they couldn't do anything from their end and that only Expedia can edit the booking. That is true.
They told me they had no issues with the partial cancellation; however, when the Expedia team reached out to them, they refused to give approval for them to edit the booking and do a partial refund.
They also had no pressing irons. The manager told me they couldn't find them (two). Maybe customers stole both, which is not their fault, but there are ways to ensure visitors don't steal items or at least know who collected stuff.
Emmanuel Noel NFEBE
Stayed 3 nights in Oct 2024