6/10 Okay
Helen
Business traveler
Apr 17, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
The room we had was a disabled room and not at any point were we told of this at check in. My partner is 6’4” and I’m 5ft 5, everything is for wheel chair guests so we had to bend down for the mirrors the shower was far too low for my partner .The light in the bathroom was not good for applying makeup on .
When asked if everything had been good at the hotel , I told the receptionist that I wasn’t happy with the room she said she would have upgraded me if I had said on arrival !!
Makes no sense - I didn’t book a disabled room and therefore should have been told or we should have been placed n another room that was available. Plus I had issues with the tv and had to get 2 people to come and sort it out and they couldn’t get the subtitles removed at all .
This was very disappointing as the food and service was good. 10% has been taken off my food bill.
Helen
Stayed 1 night in Apr 2025