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Mercure Bristol Grand Hotel

4.0 star property

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Photo gallery for Mercure Bristol Grand Hotel

Exterior
Standard Twin Room, 2 Twin Beds | In-room safe, desk, iron/ironing board, free WiFi
Exterior
Breakfast, lunch, dinner served; British cuisine
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Broad Street, Bristol, England, BS1 2EL
  • St Nicholas Market
    ‪1 min walk‬
  • Bristol Hippodrome Theatre
    ‪6 min walk‬
  • Old Vic Theatre
    ‪6 min walk‬
  • Bristol Filton Airport (FZO)
    ‪29 min drive‬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

Family Room, 1 Double Bed with Sofa bed | In-room safe, desk, iron/ironing board, free WiFi

Family Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

7.2 out of 10
Good
(29 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room, 2 Twin Beds

7.2 out of 10
Good
(9 reviews)
  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free WiFi

Privilege, Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 Double Bed (Compact)

8.8 out of 10
Excellent
(23 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

Clayton Hotel Bristol City

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (905)
The price is $110
per night
$132 total
includes taxes & fees
Mar 17 - Mar 18
Clayton Hotel Bristol City

About this property

Mercure Bristol Grand Hotel

4-star hotel in Bristol City Centre
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite. Housekeeping is available on request.
Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center.

Wireless Internet access is complimentary. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Mercure Bristol Grand Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 17.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 360 out of 1009 reviews
Rating 8 - Good. 290 out of 1009 reviews
Rating 6 - Okay. 190 out of 1009 reviews
Rating 4 - Poor. 113 out of 1009 reviews
Rating 2 - Terrible. 56 out of 1009 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 2 nights in Nov 2024

6/10 Okay

W

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location, good bathroom, but access with a vehicle for drop off/pick is horrendous (nothing like the photo provided as the road space in front of the hotel is owned by the Council and wardens pass by every 10 minutes), also floorboards creak like crazy and walls are poorly insulated. You can get better value elsewhere.
Stayed 1 night in Nov 2024

8/10 Good

TIM

Liked: Staff & service
Disliked: Room comfort
Nice location petty about the rooms.
Hotel is in a good location and the bar seemed nice. Room was small, not well furnished and the bed was uncomfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was tiny compared to my parents room I booked for the same price. Horrid view of a skip on the roof. No heating, there was a tiny electric heater that had been placed in the room that barley did anything, and clicked constantly. Bar downstairs is nice
Stayed 1 night in Nov 2024

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely. Quiet, with good blackout curtains and not too hot - perfect for a good nights sleep.
Stayed 3 nights in Nov 2024

6/10 Okay

Ian

Disliked: Property conditions & facilities
Not as grand as the name suggests
A little disappointed with our stay, the hotel isn't as grand as the name suggests! The room was Ok, but a little tired and no plug by the kettle and tea tray. Breakfast is probably one of the worst we've experienced, poor choice, cold coffee, toaster not switched on and staff just hanging around.
Stayed 1 night in Nov 2024

10/10 Excellent

Macauley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Went above and beyond. Would rate higher than 5* if i could.
Stayed 1 night in Nov 2024

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness
Really disappointed that we didn't have any information regarding the difficulty in locating the hotel by car, once we entered the city. We spoke too several people, who had the same experience. After an hour of trying to get our room warm with the air conditioning, we were told by the receptionist that it wasn't working properly and were given a electric heater also the extractor in the bathroom didn't work. It's a real shame, because the Hotel itself is exceptional
Stayed 2 nights in Nov 2024

6/10 Okay

Arielle, london

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel staff were very unhelpful, no where to be found when trying to check in and very abrupt and unhelpful. Made me feel very un welcome for the minute I walked I the door. had to deal with a party going on in the room next to me all night on a wednesday evening. Wasn't the best but in a great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was favourably impressed by the hotel staff. In particular, Ioan, one of the barman (an eclectic mix of East London and Wales) was very friendly and helpful even to the point of recommending a local restaurant, which lived up to his recommendation. The hotel is old and looks like it may need a touch of TLC to its exterior but everything worked well enough such as the lifts and the bathroom fixtures and fittings. Overall my experience was positive and I would stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Bristol
Good friendly service, clean, comfy room and great breakfast
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Stayed 1 night in Nov 2024

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatly located, great stay
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Stayed 1 night in Oct 2024

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ok for what we needed
We were here for a local wedding, 2 night stay. We asked front desk for more pillows but they never arrived, the room was cleaned late in the day and only 1 set of towels were given, I tried to call internally to front desk at different times over an evening and the next morning but no answer. I also called from my mobile and again no answer. The room was dark with some very bright wall/floor lamps that werent dimmable so thankfully there was a table lamp i could move to the side of the bed and turn it away so it created a softer light. The bed was hard but it would of had been ok for 1 night but 2 nights was a bit uncomfortable. The pillows were very flat which is why i wanted some more to watch tv in bed. The bathroom lighting, shower, extendable mirror and shower gel was really good. The wardrobe space was good and the tea tray and kettle were good. The staff behind the bar were very friendly and the same for reception. Parking was easy although the spaces were very narrow. The hotel feels like it needs money spent on the matresses and pillows and apart from that its a good hotel in a perfect location for what we needed.
Stayed 2 nights in Oct 2024

8/10 Good

andrew, Huddersfield

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location.
Stayed 1 night in Oct 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing and accommodating as always. We've stayed at the hotel 4 times now, and it never fails to impress us.
Stayed 2 nights in Oct 2024