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DoubleTree by Hilton Hotel Bristol South - Cadbury House

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Bristol South - Cadbury House

Exterior
Lobby
Exterior
Reception
Loft, 1 King Bed | Bathroom | Designer toiletries, hair dryer, towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning

Explore the area

Map
Frost Hill, Congresbury, Bristol, England, BS49 5AD
  • Noah's Ark Zoo Farm
    ‪14 min drive‬
  • Ashton Gate Stadium
    ‪20 min drive‬
  • Cheddar Gorge
    ‪22 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪13 min drive‬

Room options

View all photos for Family Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed

7.8 out of 10
Good
(8 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 37-inch LCD TV with digital channels, Smart TV

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 Bedroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe, Two Single Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe, Two Single Beds

  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panoramic Suite

Panoramic Suite | In-room safe, desk, iron/ironing board, free cribs/infant beds

Panoramic Suite

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed

Loft, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Loft, 1 King Bed

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 Double Bed (Deluxe)

  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Connecting Rooms)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed (Connecting Rooms)

  • Sleeps 4
  • 1 Double Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Twin Room

7.0 out of 10
Good
(7 reviews)
  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

Accessible King Room

  • Sleeps 2
  • 1 King Bed

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for King Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

King Room

  • Sleeps 2
  • 1 King Bed

Loft Suite

  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Junior Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About this property

DoubleTree by Hilton Hotel Bristol South - Cadbury House

4-star Bristol hotel with restaurant
Along with a full-service spa, this hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers 132 accommodations with safes and designer toiletries. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

TheSpa at Cadbury House has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

DoubleTree by Hilton Hotel Bristol South - Cadbury House features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge), along with a car charging station.

DoubleTree by Hilton Hotel Bristol South - Cadbury House has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Marco Pierre White Grill - Overlooking the garden, this steakhouse serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Living Room - Overlooking the garden, this restaurant serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marco Pierre White Grill
  • The Living Room

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 to 17.95 per person
  • Uncovered self parking fee: GBP 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cadbury Bristol
Cadbury Hilton
Cadbury House
Cadbury House Bristol
Cadbury House Hotel
DoubleTree Cadbury
DoubleTree Cadbury Hilton Bristol
DoubleTree Hilton Bristol Cadbury House
DoubleTree Hilton Hotel Bristol South Cadbury House
Hilton DoubleTree Bristol Cadbury House
DoubleTree by Hilton Hotel Bristol South - Cadbury House Hotel
DoubleTree by Hilton Hotel Bristol South - Cadbury House Bristol

DoubleTree by Hilton Hotel Bristol South - Cadbury House Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 472 out of 1002 reviews
Rating 8 - Good. 282 out of 1002 reviews
Rating 6 - Okay. 137 out of 1002 reviews
Rating 4 - Poor. 66 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Stayed 1 night in Mar 2025

10/10 Excellent

KULWANT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay and staff were very friendly, if I had to really stretch to say anything bad would been the parking is charged however tbh, the spa is including so levels out. Wish I booked a room with a view as we could just see the side of the property and a wall. But overall, will definitely stay again!
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely restaurant and great staff
Stayed 1 night in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Stayed 2 nights in Feb 2025

6/10 Okay

Jack

Business traveler
Disliked: Staff & service

The last time I'll stay here :(

For years, this hotel was my preferred choice, a destination I consistently enjoyed. However, my recent stay revealed a drop in standards, leaving me disappointed and unlikely to return. Extortionate Pricing and Reduced Menu: The dining experience was a significant letdown. The menu has been shortened, and prices have skyrocketed. A simple solo meal and drink now easily exceeds £30, excluding the tray charge. Rubbish Room Service app: The newly implemented room service app didn’t accept card payments. Furthermore, calls to the traditional room service line went unanswered. Forced to walk to the restaurant, I opted to dine there to avoid the £5.50 tray charge. Deteriorating Facilities: The pool, steam room, and sauna have clearly seen better days. Visible signs of wear, including cracked tiles, peeling paint, and visible patching, were evident. The steam room was out of service throughout my stay, preventing me from fully utilizing the advertised amenities. Restricted Pool Access: The hotel fails to inform guests that half the pool is reserved for club members. This led to an awkward situation where I inadvertently swam in a reserved lane. While the member was polite, the lack of clear communication from staff was frustrating. Unjustified Parking Charge: The introduction of a £10 daily parking fee was a particularly unwelcome surprise. While mentioned in the description, this fee was never previously applied, and no added value justifies the cost.
Stayed 2 nights in Mar 2025

8/10 Good

Carl

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
I was not expecting to pay for parking, this was not mentioned at the time of booking so I do not know if this is a Hotels.com issue or the hotel. It’s becoming a recurring theme of late which to me when you’re paying over £100 (usually between £110 and £140) room only, at locations with plenty of parking spaces is a stealth tax. Staff in the reception and bar area did not seem to know if I could eat in the bar or the restaurant. As a sole traveller I prefer the bar area so I can catch up on work. Eventually afterr some discussion I was allowed to eat in the bar area but only as it was quiet and it was conveyed in a way that I was fortunate.
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Stayed 1 night in Mar 2025

4/10 Poor

Craig

Business traveler
Disliked: Property conditions & facilities
I got shoved in a substandard room - no TV no Internet and charged the full rate I stay in hotels 2 or 3 nights every week, and have done for 9 years … this is the first time I’ve felt bothered enough to leave a review
Stayed 1 night in Feb 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business travellers

MPW restaurant was a plus and the health spa was lovely (excellent gym).
Stayed 1 night in Feb 2025

2/10 Terrible

Anthony

Disliked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable

Very nice and comfortable hotel. The rooms are well appointed and modern. I prefer walk-in showers rather than over-bath showers, but the bathroom was spotless.
Stayed 1 night in Feb 2025

6/10 Okay

Danny

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel but limited for families

Booked for a family break. We found the facilities we’d looked forward to disappointing. Limited swimming times for under 16s meant we couldn’t use the pool in the morning before our trips out. TV didn’t work in our room for the first day. Steak restaurant was good. Pizza place, wasn’t - 2 cold pizzas and 1 burnt. Overall hotel is nice and staff were helpful. We felt they could be more open to families and they needed more staff in the club area.
Stayed 2 nights in Feb 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience worth a visit

Initial check in was a bit hostile but the other receptionist made up for it! Room was ready early the room was clean and comfy. The spa and leisure facilities were great and the gym very well equipped. We didn’t eat in the bistro as it shuts early on a Monday but went to a lovely nearby pub. The grounds are beautiful in the hotel and worth a wonder. The car park seems pricey at £10 a night but the breakfast was stunning. Overall very pleased.
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

jaxx

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Mark

Wonderful food. Very average service
Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Yuen Sze

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and efficient. Stay was relaxing. Only thing us would have been nice to have hot chocolate in the room for a non tea or coffee drinker.
Stayed 2 nights in Feb 2025

4/10 Poor

Alex

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I just want to start this by saying I cannot fault the staff at all. Every single staff member we spoke to was welcoming, friendly and warm and actually were one of the only good things about our stay. The Club was the other only good thing about the stay. The room was small and didn’t come with a fridge (just like any basic travel lodge or premier inn would). The toilet was full of limescale. The TV was useless - it uses a casting tool to make it a “smart” TV and uses this through a shared WiFi - but as soon as you connect to the WiFi, your device then won’t load what you want to play. It quite literally doesn’t work at all and when we asked about this we were just told the tv doesn’t connect to internet and that was it. We decided to order room service as the menu reflected white a lot that was served in the restaurants. We didn’t mind about the wait as it was Valentine’s Day. But the food was shocking. The burger reflected an Iceland frozen patty - dense and dry. The tomatoes were practically green and hence very hard. The mac and cheese was just overcooked pasta in a milky runny sauce with a slice of melted cheese on top. And all for £50. The room in total with the food was £245 for one night with breakfast - please if you’re reading this - STAY AT A TRAVELLODGE AND DONT WASTE YOUR MONEY!!!
Stayed 1 night in Feb 2025