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DoubleTree by Hilton Hotel Bristol South - Cadbury House

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Bristol South - Cadbury House

Exterior
Breakfast, lunch, dinner served; garden views
Loft, 1 King Bed | Bathroom | Designer toiletries, hair dryer, towels
Reception
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning

Explore the area

Map
Frost Hill, Congresbury, Bristol, England, BS49 5AD
  • Noah's Ark Zoo Farm
    ‪18 min drive‬
  • Cheddar Gorge
    ‪18 min drive‬
  • Ashton Gate Stadium
    ‪19 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪13 min drive‬

Room options

View all photos for Family Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed

  • 250 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 37-inch LCD TV with digital channels, Smart TV

Junior Suite, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 Bedroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe, Two Single Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe, Two Single Beds

  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panoramic Suite

Panoramic Suite | In-room safe, desk, iron/ironing board, free cribs/infant beds

Panoramic Suite

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed

  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed

Loft, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Loft, 1 King Bed

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 Double Bed (Deluxe)

  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Connecting Rooms)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed (Connecting Rooms)

  • Sleeps 4
  • 1 Double Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Twin Room

  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton Hotel Bristol South - Cadbury House

4-star Bristol hotel with restaurant
Along with a full-service spa, this hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers 132 accommodations with safes and designer toiletries. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

TheSpa at Cadbury House has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

DoubleTree by Hilton Hotel Bristol South - Cadbury House features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge), along with a car charging station.

DoubleTree by Hilton Hotel Bristol South - Cadbury House has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Marco Pierre White Grill - Overlooking the garden, this steakhouse serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Living Room - Overlooking the garden, this restaurant serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marco Pierre White Grill
  • The Living Room

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 to 17.95 per person
  • Uncovered self parking fee: GBP 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cadbury Bristol
Cadbury Hilton
Cadbury House
Cadbury House Bristol
Cadbury House Hotel
DoubleTree Cadbury
DoubleTree Cadbury Hilton Bristol
DoubleTree Hilton Bristol Cadbury House
DoubleTree Hilton Hotel Bristol South Cadbury House
Hilton DoubleTree Bristol Cadbury House
DoubleTree by Hilton Hotel Bristol South - Cadbury House Hotel
DoubleTree by Hilton Hotel Bristol South - Cadbury House Bristol

DoubleTree by Hilton Hotel Bristol South - Cadbury House Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 470 out of 1004 reviews
Rating 8 - Good. 283 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 71 out of 1004 reviews
Rating 2 - Terrible. 44 out of 1004 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Naomi-Jayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scored high on the usual cleanliness and staffing ratings however rated down overall because: 1. Our quality of sleep was awful. The pillows weren’t our cup of tea which we understand is different for all but the banging and clanging noises all night near our room were irritating. Yes we turned the A/C off in case it was that. 2. £10 to park your car at a hotel you’ve already paid quite a lot of money to stay at is daylight robbery. We were luckily going out so could leave our car elsewhere.
Stayed 1 night in Feb 2025

10/10 Excellent

Andy

Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jackie

Stayed 1 night in Feb 2025

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

It was a lovely hospital. Sadly our heating didnt work but the receptionists was so lovely she managed to provide us with extra duvet. Marcos restaurant was do lovely. Staff were so nice.
Stayed 1 night in Feb 2025

8/10 Good

GERALDINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with beautiful view of the gardens. The spa was awful very dirty
Stayed 1 night in Jan 2025

8/10 Good

Cadi

Stayed 2 nights in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort

Great Hotel

Great hotel and facilities but the air con / heating in the room wasn't working so the room was cold
Stayed 1 night in Jan 2025

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location near the airport and Clevedon
Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely thank you - we'll be back !

Lovely stay, very friendly helpful staff. We will definitely be back again !
Stayed 1 night in Jan 2025

8/10 Good

daniele

Liked: Cleanliness, property conditions & facilities, room comfort

Accessible room

Stayed 1 night in Jan 2025

6/10 Okay

Michelle

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Very disappointing stay!!

My room was located on the lower floor (zero) and there was no heating or tv working in the room - I contacted reception who said I could have moved rooms if I wanted to but they didn’t have any ! (Pointless offer) they offered to bring a heater but the tv would not be looked at until the following day. When I asked about my discount I was told I needed to go to reception and register my card before they would put my order through to the kitchen, so I did this. I went to reception the following night to settle my bill so I could leave early the next morning and asked about my Jet2 discount that we are eligible for at all Hilton properties (due to the amount of business we place with Hilton hotels) I was told I would need to see the receptionist on shift the next morning as she did not know how to process it. In the morning there was a note pushed under the door which said my credit card had been declined and I needed to contact reception, when I enquired the payment had gone through and when I asked to settle my food & parking costs I again mentioned my discount and was told ‘you only get it when booked by jet2 directly! I disagreed and said I always pay separately for food, parking and drinks which is also settled on a jet2 company credit card and still get the discount, but she refused to do anything further so I paid and took my receipt and left! My receipt for my accommodation was for £232.40 but £278.00 has been taken from my company card! Not impressed at all!!
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel if had at the right price and very near to airport.
Stayed 1 night in Dec 2024

2/10 Terrible

Jamie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

KAYUR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food
Stayed 2 nights in Dec 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic experience, the staff were nothing but impeccable and the overall stay was excellent! The pool & facilities there were great! The restaurant options was handy to have and of decent quality with MPW. Main negatives were lack of hand towels - seemed to be a shortage in the hotel as other people having this issue. Also doors weren't insulated too well as could hear lots of noise in corridors at night and early morning. The parking fee is also a joke for hotel guests - this should be either free or very good value. 4 nights equalling £40 is a bit of a joke. Overall though, had a really good experience despite being slightly worried with others feedback. Service though was perfect!
Stayed 4 nights in Dec 2024

10/10 Excellent

S K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Staff were helpful, the food was amazing and the gym had great equipment!
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel but needs updating , dining area very dark. Bar toilets smell every time door is opened and they are in the middle of the bar , with seats looking right in .
Stayed 1 night in Dec 2024

6/10 Okay

Joe

Traveled with partner
Liked: Cleanliness
Beautiful on the outside, average on the inside. The bathroom was dated, bed not overly comfortable and whilst access to the pool & sauna is included, it's very frustrating to not have direct access from the hotel. You have to walk out of the hotel and through the grounds - on a sunny day I'm sure it's fine but not in the winter.
Stayed 1 night in Dec 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely relaxing setting

Lovely view from my room. Friendly and professional staff. The gym, steam and sauna facilities were excellent. Great view from my room.
Stayed 1 night in Dec 2024

4/10 Poor

paul

When I booked this hotel I had reviewed a number of properties at a similar price. I chose this one based on details of the spa, pool, and photos. On arrival I was disappointed to find the room was in a corridor with a normal door which meant it was quite noisy. The bathroom was small and the shower was into a bath but the shower head was so close to the wall and the water jet so weak that it meant being stood on the curve of the bath almost lent on the wall. I actually slipped due to the closeness of the bath to the wall. When my wife and I went to the spa we found the pool and indoor jacuzzi, sauna and steam room completely inundated. We went to the outside jacuzzi only to find the water temperate was cool and certainly not a hot tub. Giving that up we went for showers in the spa to find again that the water temperature didn’t get anything more than Luke warm. We booked dinner in the Italian restaurant and despite arriving at the booking time and ordering quickly we had to wait for nearly an hour before the food arrived. I had the Steak Frites but although the rest of the food was hot the steak was just about warm enough to eat. It was all quite disappointing. I travel a lot and use a lot of hotels and this was one I wouldn’t use again.
Stayed 1 night in Dec 2024

8/10 Good

mike

Traveled with family
Liked: Cleanliness, staff & service
Didnt like we paid for a view but got the car park and trees, only one restaurant open and went to go swimming but were never informed children couldnt go until after 10
Stayed 1 night in Dec 2024