10/10 Excellent
Lisa, New York
Traveled with pets, Traveled with family
Oct 29, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was conveniently located near I-81. The check in was quick and easy. The staff at the desk and in the breakfast area were friendly and polite. The room was VERY dusty! It looked like it had been neglected by the housekeeping staff! The bed linens and towels, however were clean and white. A check with an ultraviolet light did not reveal any dirt or stains. The furniture was basically untouchable after seeing it with the UV light! Dust was even on the bathroom shelf where clean white towels had been placed!
After wiping down the surfaces we HAD to touch, we were able to settle in. We did not alert management because we did not want a room change! We were tired from our 11 hour drive and just wanted to get some sleep! Since the sheets and towels were clean and the bathroom floor, sink, and toilet were easily wiped down with disinfectant wipes, we felt we could tolerate the one night stay.
I may give this hotel another try on my next trip because of it’s location and convenience, but if the cleanliness hasn’t improved, I will definitely complain to management and request compensation for having to perform housekeeping duties for a room I’m paying for!
Lisa
Stayed 1 night in Oct 2024