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The Star Grand Brisbane

5.0 star property

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Photo gallery for The Star Grand Brisbane

Front of property
Restaurant
River King Room | Living area | LCD TV
Front of property
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking available
  • Air conditioning

Explore the area

Map
33 William Street, Brisbane, QLD, 4000
  • South Bank Parklands
    ‪15 min walk‬
  • Roma Street Parkland
    ‪2 min drive‬
  • Brisbane Convention and Exhibition Centre
    ‪4 min drive‬
  • Brisbane, QLD (BNE)
    ‪26 min drive‬

Room options

View all photos for City Accessible

In-room safe, laptop workspace, blackout drapes, iron/ironing board

City Accessible

  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for River King Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

River King Room

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for River Suite

River Suite | In-room safe, laptop workspace, blackout drapes, iron/ironing board

River Suite

  • 807 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for City Twin Room

City Twin Room | In-room safe, laptop workspace, blackout drapes, iron/ironing board

City Twin Room

  • 427 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Skyline City Suite

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Skyline City Suite

  • 1216 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for City Suite

In-room safe, laptop workspace, blackout drapes, iron/ironing board

City Suite

  • 764 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for River Accessible

In-room safe, laptop workspace, blackout drapes, iron/ironing board

River Accessible

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Skyline Penthouse Suite

Skyline Penthouse Suite | Bathroom | Bathrobes, towels

Skyline Penthouse Suite

  • 2336 sq ft
  • River view
  • Sleeps 5
  • 2 King Beds

View all photos for City King

In-room safe, laptop workspace, blackout drapes, iron/ironing board

City King

  • 427 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Westin Brisbane

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (545)
The price is $170
per night
$187 total
includes taxes & fees
Apr 20 - Apr 21
The Westin Brisbane

About this property

The Star Grand Brisbane

The Star Grand Brisbane offers 340 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. LCD televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include bathrobes and irons/ironing boards. Housekeeping is provided daily.

The Star Grand Brisbane features a casino, concierge services, and dry cleaning/laundry services. Public areas are equipped with complimentary wireless Internet access. Onsite parking is available (surcharge).

The Star Grand Brisbane is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Star Grand Brisbane has 3 restaurants on site.
Babblers - Onsite restaurant. Open daily.
Cicada Blu - Onsite bar. Open daily.
Sokyo - Onsite restaurant. Open daily.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Restaurants on site

  • Babblers
  • Cicada Blu
  • Sokyo

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Saturday:
  • Fitness facility
  • Outdoor pool
  • Sauna
The following facilities are closed on Thursday and Friday:
  • Fitness facility
  • Outdoor pool
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 40 for adults and AUD 40 for children
  • Self parking fee: AUD 45 per day
  • Valet parking fee: AUD 65 per day
  • Rollaway bed fee: AUD 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

The Star Grand Brisbane Hotel
The Star Grand Brisbane Brisbane
The Star Grand Brisbane Hotel Brisbane

The Star Grand Brisbane Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 89 out of 124 reviews
Rating 8 - Good. 25 out of 124 reviews
Rating 6 - Okay. 5 out of 124 reviews
Rating 4 - Poor. 2 out of 124 reviews
Rating 2 - Terrible. 3 out of 124 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Agnes

Stayed 1 night in Dec 2024

2/10 Terrible

Kieran

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
How this is 5 star resort has me beat Service was terrible at any restaurant or bar in the casino Room service took over an hour and a half Drinks were inconsistent always tasted different Casino dealers were miserable Never advised pool and facilities werent available untill march Waste of money
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Amenities
Beautiful place to stay Great food, great views and fabulous staff! We will be back once the price of rooms decrease!
Stayed 1 night in Dec 2024

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from staff was great. Room was excellent. Enjoyed our stay. Shame all the facilities werent up and running. Just means we will have to go back.
Stayed 1 night in Dec 2024

10/10 Excellent

Mellanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, amazing room, incredible staff
Stayed 1 night in Dec 2024

10/10 Excellent

Leola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Fong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Paula, KINGSFORD

Stayed 1 night in Dec 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Bad stay
We got two rooms, our Riverview room has bugs and they said they will move us but they just replaced the sheet; and then they took all the towels; and di not replaced it; the second room with the kids; the shower is clugged and flooded; cards was not working, we have to go back; up and down to get it sorted.
Stayed 2 nights in Dec 2024

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Loved the experience ... but for that price we expected the facilities to be up and running..No pool..Sauna..Spa..Gym etc...It left a bad taste in our mouth as we were geared up for the full experience.Plus the casino was a bit lame and small for the size of the establishment it almost seemed like it was old and needed a refirb.As i say we loved it but just missed the mark for usin some areas.
Stayed 1 night in Dec 2024

10/10 Excellent

dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Brisbane
Best place in brisbane, the river view room was outstanding!! We will be back for sure
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The river view was breathtaking and calming. Love the excellent service at reception, the attentive and thoughtful housekeeping staff. You have a wonderful team that is making a difference with your clientele.
Stayed 2 nights in Dec 2024

8/10 Good

Colin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ideally located. The staff were great and the rooms excellent. Take a trip to the sky deck for stunning views.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kylie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and view from our room was spectacular. I really couldn't fault the hotel or the staff. They really went above and beyond to make us feel welcome. Looking forward to staying again soon.
Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I would have loved a swim on the 30-degree day! i didn't realise that the facilities are still being built.
Stayed 1 night in Dec 2024

10/10 Excellent

Belkys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Stuart

Traveled with partner
Sky Deck is absolutely fabulous and the highlight of our stay. Twin Room No 1494 was spacious, clean, well stocked and all the mod cons. Still a lot of renovations going on but we knew that when booking. Casino is okay but doesn't have the charm of the old Treasury. No Keno online - unpaid licence rumour? They have a truck load of staff but the Cherry Bar, which is their focal point, was not open sometimes during the day. The staff we encountered were friendly and helpful. The main issue we had was with the layout. They have these massive stairs that light up and you think if you walked up those you would be in the casino but no it's a BMW showroom instead. You have to go up the scary tall escalator to get to the casino. Same with the Bonner bridge, you would think it would lead to some grand entrance but it doesn't. Lifts were confusing and it took us about 1.5 days to sort of get the hang of the layout. Staff are not informed of what is going on. There were issues with Keno, lifts and exit doors and security guards and information desk were not aware of correct information.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and spacious stay in a great location.
Thoroughly enjoyed our two nights in a river view room on level 13 in tower 2. Unfortunately the pool and steam room facilities were not finished yet, despite an indication when booking that they would be ready in December. The room was very luxurious, the view stunning, staff were very friendly and helpful. The location is excellent, easy walk to Southbank or the city. Plenty of great restaurants, parks and entertainment close by and in the hotel. Will definitely be back!
Stayed 2 nights in Dec 2024

8/10 Good

shantell

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Selwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the time
Stayed 3 nights in Nov 2024