An outdoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Best Western Brentwood Inn offers 50 air-conditioned accommodations with video-game consoles and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Brentwood Inn features an outdoor pool and a fitness center. Wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast. Event facilities measuring 300 square feet (28 square meters) include conference space. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and dry cleaning/laundry services. Complimentary self parking is available on site.
Best Western Brentwood Inn is a smoke-free property.
A complimentary breakfast is offered. An additional breakfast (subject to charges) is served daily.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Free breakfast available
Coffee and tea in common areas
Things to do
Gym
Outdoor pool
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Business services
300 square feet of conference space
Business center
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
More
2 floors
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
Pay movies
TV with satellite channels
Video game console
Food and drink
Coffee/tea maker
More
Air conditioning
Connecting rooms available
Desk
Free local calls
Iron/ironing board
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: anytime
Check-out
Check-out before 11 AM
Special check-in instructions
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Brentwood Holiday Inn Express
Best Western Brentwood
Holiday Inn Express Hotel Brentwood
Holiday Inn Express Brentwood Hotel
Holiday Express Brentwood
Best Brentwood Brentwood
Best Western Brentwood Inn Hotel
Best Western Brentwood Inn Brentwood
Best Western Brentwood Inn Hotel Brentwood
Best Western Brentwood Inn Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 286 out of 882 reviews" "
10 - Excellent
286
Rating 8 - Good. 284 out of 882 reviews" "
8 - Good
284
Rating 6 - Okay. 140 out of 882 reviews" "
6 - Okay
140
Rating 4 - Poor. 91 out of 882 reviews" "
4 - Poor
91
Rating 2 - Terrible. 81 out of 882 reviews" "
2 - Terrible
81
8.0/10
Cleanliness
8.0/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Diana
Sep 28, 2024
Check in was a nightmare - booked through Hotels.com but even though had confirmation said only 1 night and it was paid for 2 - took over 40 min to check in & get error situated. Felt unsafe in side parking areas where you are to park - both nights men hanging out around cars. Not well lit. Not the cleanest.
Everything was fine, but the only problem was the pool, was so dirty. No one can go in, it's so sad because the hotel in general was so perfect. This isn't a negative review in my humble opinion, hope in the future they fix this.
There was no one at the counter when we tried checking in at 9pm; no bell at all. We had to yell for someone to come out. Also, there wasn’t anyone when we needed to check out. The property also needs to be updated as far as its decoration. There was mold on the walls. The first room we were assigned stunk like smoke so we requested another room. The 2nd room was better but was next to the elevator so it was crazy noisy. People were loud coming out of the elevator and slammed their doors. I will definitely not stay in this property again.
Told I had to book queen bed rooms to have adjoining rooms (more expensive for queen vs king) then they said no adjoining available . Had to call front desk 3 times to have them quiet Nextdoor tv at 1am. Had to use my cell phone as in room phone didn’t work. Best Western should be ashamed of this property.
The "suite" we requested did not have the air conditioning running and was over 90° upon arrival. The curtains were severely stained. The lid to the toilet was cracked. One of the outlets was duct taped. After 20 minutes the room had not come down in temperature and I ultimately had to request other room accommodations. The standard room I was moved to did not have any of the aforementioned issues and was satisfactory for the one evening stay.
Kevin
Stayed 1 night in Aug 2024
8/10 Good
Leniza Rae
Traveled with family
Aug 8, 2024
Liked: Amenities
Room Smells bad small area
Not well maintained bathroom
The room smelled moldy when we arrived. The towels were sour and had threads coming out. So we went to buy our own towels from the local store. The cleaning staff never came on and cleaned our room. The refrigerator over flowed with water maybe they turned it off to unthaw the ice. We always wipe down everything when we arrive at a facility. I'm glad we did. The microwave had residue inside and the TV remote was sticky. The front desk staff was very nice. The AC/heater was so loud we had to turn the TV volume way up. I'm surprised we didn't get a noise complaint. We will never stay with this Hotel brand again. This was our first
time staying with this Hotel group. We would have thought because of the area, the quality would have been better. I should have listened to my peers.
Gross! Rusted bathtub in room 219. Front desk said they rent out “as-is”. I checked in late at night and parked where instructed. The side door to the hotel was propped open for anyone to walk in. The room appeared ok at first glance until I went to use the shower in the morning and saw the rusted tub.
The front desk didn’t have any similar rooms. They had me email the general manager. He approved me moving to a room someone was checking in to that day and would give the other person the rusted bathtub room. Gross.
Verified traveler
Stayed 2 nights in Jul 2024
10/10 Excellent
Sheikh
Jul 28, 2024
Sheikh
Stayed 1 night in Jul 2024
10/10 Excellent
Sheikh
Jul 27, 2024
Sheikh
Stayed 1 night in Jul 2024
10/10 Excellent
Sheikh
Jul 26, 2024
Sheikh
Stayed 1 night in Jul 2024
6/10 Okay
Daniel
Jul 21, 2024
Daniel
Stayed 3 nights in Jul 2024
6/10 Okay
Dorothy
Traveled with family
Jul 15, 2024
Liked: Cleanliness, staff & service, room comfort
IT COULD HAVE BEEN BETTER
My husband uses a walker so we reserved a handicap room, and the room itself was adequate even though the TV didn't work. The only thing special was the bathroom door, but it was too large for the space between the sink and was very difficult to maneuver around.
We travel a lot, but we have never seen a toilet that was so low to the ground. It would have been fine for a child. Very difficult to get up even for someone with no handicap.