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Bournemouth West Cliff Hotel & Spa

3.0 star property

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Photo gallery for Bournemouth West Cliff Hotel & Spa

2 indoor pools, sun loungers
Property entrance
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Garden
Lounge

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Gym
  • Pool
  • Hot Tub
  • 24/7 front desk

Explore the area

Map
7 Durley Chine Road, Bournemouth, England, BH2 5JS
  • Durley Chine Beach
    ‪9 min walk‬
  • The Square
    ‪11 min walk‬
  • Bournemouth Lower Gardens
    ‪12 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪13 min drive‬

Room options

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room

  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Bournemouth West Cliff Hotel & Spa

3-star hotel in Bournemouth City Centre
This hotel features 2 indoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Bournemouth West Cliff Hotel & Spa offers 83 accommodations with hair dryers and complimentary toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bournemouth West Cliff Hotel Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Bournemouth West Cliff Hotel & Spa features a full-service spa, 2 indoor swimming pools, a hot tub, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 2605 square feet (242 square meters) include conference space. This luxury hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge).

Bournemouth West Cliff Hotel & Spa has designated areas for smoking.

English breakfasts are available for a surcharge and are served each morning.
Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Languages

English, Hungarian, Lithuanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,605 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Elevator (79 inch wide door)
  • Grab bar near toilet (39 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 24 to December 26:
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed on New Year's Eve and New Year's Day:
  • Dining venue(s)
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 15 for adults and GBP 10 for children
  • Uncovered self parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Facilities fee: GBP 15 per person, per night and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Guests under 18 years old are not allowed in the spa

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark
Bournemouth Hallmark Hotel
Bournemouth Hotel Hallmark
Hallmark Bournemouth
Hallmark Bournemouth Hotel
Hallmark Hotel Bournemouth
Hotel Hallmark Bournemouth
Bournemouth West Cliff
Hallmark Hotel Cliff
Hallmark Bournemouth West Cliff
Hallmark Cliff
Hallmark Hotel Spa Bournemouth
Hallmark Hotel Bournemouth West Cliff
Bournemouth West Cliff & Spa
Bournemouth West Cliff Hotel
Bournemouth West Cliff Hotel Spa
Bournemouth West Cliff Hotel & Spa Hotel
Bournemouth West Cliff Hotel & Spa Bournemouth
Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Bournemouth West Cliff Hotel & Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 279 out of 1001 reviews
Rating 8 - Good. 345 out of 1001 reviews
Rating 6 - Okay. 200 out of 1001 reviews
Rating 4 - Poor. 116 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Stayed 2 nights in Oct 2024

4/10 Poor

Josh

Stayed 1 night in Nov 2024

6/10 Okay

Owen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities are good, e.g.small pool for children’s clean and warm, restaurant well furnished. Less impressed with customer service, some staff great but equally a number unhelpful/ unfriendly / abrupt when compared to other local hotels.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming form the start, thanks for a great stay!
Stayed 1 night in Oct 2024

10/10 Excellent

william

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

The telephone manner of a member of staff was unacceptable when I called ahead for a reason that I
Stayed 1 night in Nov 2024

4/10 Poor

Nick

Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Traveled with family
Disliked: Property conditions & facilities
No heating in room. Bathroom floor showed signs of wear and unstable.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, poor restaurant, eat elsewhere.
Hotel is lovely, really nice rooms and great hotel staff who are always happy to help. Restaurant was really bad. Restaurant staff unfriendly and not helpful. Avoid the food and drinks. Table next to us also complained about their drink.
Stayed 2 nights in Nov 2024

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
clean rooms, good breakfast
Stayed 3 nights in Oct 2024

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
A few points but in nice Area and nice food
Stay for to nights with my wife breakfast was really nice and good value for money Stay in a Double standard room bath needs upgrading room was very clean well do chamber maids mattress was very soft not for me and need more pillows.good to see a kettle and brew kit could do with a small fridge nice to see air dryer and ironing board nice be Tv with was nice to see
Stayed 2 nights in Oct 2024

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough disabled parking places. Oct 24 - no heating in rooms. No hot water Oct 24 - AM
Stayed 4 nights in Oct 2024

6/10 Okay

CLINTON

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location is good, however, the onsite parking is expensive and awkward to use. I requested a room away from road noise. Room 91 is on the 4th floor and exposed to traffic on the carriageway adjacent to the property. The room was well appointed. With ample heat, however flies were unsettling. The onclusive breakfast was poor. All staff were lovely - however it was a dissapointing stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa weekend trip
Lovely getaway style hotel, we stayed in a deluxe room which was lovely, clean airy and fresh. The spa was great (the main reason why we chose this hotel) had a very relaxing time, we had an issue at the hotel which was out of their control but Sam on reception swiftly dealt with it, we ate in the restaurant before we left for me the food was over priced and not that great quality however everyone has different taste when it comes to food, but apart from that we will be returning to this hotel…
Stayed 3 nights in Oct 2024

6/10 Okay

Oliver

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
It had everything we needed with helpful staff.Thank you for a great time
Stayed 2 nights in Oct 2024

10/10 Excellent

ENNO

Liked: Cleanliness, staff & service, room comfort
The property is in the perfect location, in town and on the beach. Our room was spacious clean/tidy in all respects. All the staff we interacted with....at breakfast, at dinner the lounge/bar as well as on the front desk were amazing. We had booked 2 nights and decided to stay another night, because it was such a nice place.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Overall stay was ok, it’s a perfect location and a lovely hotel, buffet breakfast is fab. We stayed for 2 nights but had them on separate bookings, advised the receptionist when we checked in and we were advised that they had tallied them together and we can stay in the same room. On our 2nd day after going for a walk we couldn’t get in our room so had to go to the reception to get the room key activated again! Also we had put the sign on the door to say we didn’t need cleaners that day, twice they just walked into the room, one was the cleaner and the other one just came in to say we should have checked out by now! Bit of a shambles really and the sign that we put on the door offered a discount in the restaurant if you didn’t need cleaners, never did get the discount!
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Stayed 1 night in Oct 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Nirmala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 5th time staying at the hotel. I keep coming back because my daughter likes the indoor heated pool. The breakfast is always good... the dinner menu needs an upgrade but the food is tasty. The hotel is a short distant away from the beach, which is great. There are loads of other food options available, just check the map. We had a superior room. The bed was comfy and the room was clean however they were a little stingy with the tea and coffe as we only had 1 breakfast tea and 1 decaffeinated coffee. The staff was quite helpful but there was a new girl who was very very slow.. she may need additional training as she told us our room was on the 4th floor and it was nowhere close to the 4th floor. Overall the stay was nice and we will be back because it is our go-to place :)
Stayed 2 nights in Sep 2024

8/10 Good

Alfie

Stayed 3 nights in Aug 2024