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Bournemouth West Cliff Hotel & Spa

3.0 star property

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Photo gallery for Bournemouth West Cliff Hotel & Spa

2 indoor pools, sun loungers
Lounge
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Property entrance
Garden

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Hot Tub

Explore the area

Map
7 Durley Chine Road, Bournemouth, England, BH2 5JS
  • Bournemouth Beach
    ‪9 min walk‬
  • Bournemouth International Centre
    ‪12 min walk‬
  • Bournemouth Pier
    ‪15 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪13 min drive‬

Room options

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room

  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Durley Dean Hotel

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
3.9 out of 5, Good, (1002)
The price is $165
per night
$197 total
includes taxes & fees
May 23 - May 24
The Durley Dean Hotel

About this property

Bournemouth West Cliff Hotel & Spa

3-star hotel in Bournemouth City Centre
This hotel features 2 indoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Bournemouth West Cliff Hotel & Spa offers 83 accommodations with hair dryers and complimentary toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bournemouth West Cliff Hotel Spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Bournemouth West Cliff Hotel & Spa features a full-service spa, 2 indoor swimming pools, a hot tub, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 2605 square feet (242 square meters) include conference space. This luxury hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge).

Bournemouth West Cliff Hotel & Spa has designated areas for smoking.

English breakfasts are available for a surcharge and are served each morning.
Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Languages

English, Hungarian, Lithuanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,605 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Elevator (79 inch wide door)
  • Grab bar near toilet (39 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 24 to December 26:
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed on New Year's Eve and New Year's Day:
  • Dining venue(s)
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 15 for adults and GBP 10 for children
  • Uncovered self parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Facilities fee: GBP 15 per person, per night and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Guests under 18 years old are not allowed in the spa

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark
Bournemouth Hallmark Hotel
Bournemouth Hotel Hallmark
Hallmark Bournemouth
Hallmark Bournemouth Hotel
Hallmark Hotel Bournemouth
Hotel Hallmark Bournemouth
Bournemouth West Cliff
Hallmark Hotel Cliff
Hallmark Bournemouth West Cliff
Hallmark Cliff
Hallmark Hotel Spa Bournemouth
Hallmark Hotel Bournemouth West Cliff
Bournemouth West Cliff & Spa
Bournemouth West Cliff Hotel
Bournemouth West Cliff Hotel Spa
Bournemouth West Cliff Hotel & Spa Hotel
Bournemouth West Cliff Hotel & Spa Bournemouth
Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Bournemouth West Cliff Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 1001 reviews
Rating 8 - Good. 348 out of 1001 reviews
Rating 6 - Okay. 193 out of 1001 reviews
Rating 4 - Poor. 108 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Had an excellent 4 night stay at the West Cliff. The room was clean and spacious, with a very comfy bed. The staff were all friendly and helpful. The breakfast was great - plenty of choice. The Spa are downstairs was also very good. Would definitely stay here again.
Stayed 4 nights in Jan 2025

8/10 Good

Lucy

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Bella

Stayed 2 nights in Jan 2025

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice staff polite down side of my stay was you have to pay £10 for parking and another £15 each to use the spa downstairs
Stayed 1 night in Jan 2025

2/10 Terrible

David

Stayed 1 night in Jan 2025

10/10 Excellent

Aidan

Stayed 3 nights in Oct 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in Dec 2024

6/10 Okay

Radoslaw

Disliked: Staff & service
Manager was not very welcoming he dodnt even greet us . All he favilities except Pool is not family friendly as kids are not allowed its more for retired people . Very expensive .
Stayed 2 nights in Jan 2025

6/10 Okay

Sonia

Traveled with partner
Liked: Staff & service, amenities
The staff in the restaurant and bar absolutely brilliant and very friendly and helpful. The Room was not great radiator switch had broken of so it was so hot, but they did fix it that morning, the bed was so comfortable.
Stayed 2 nights in Jan 2025

8/10 Good

Jasminder

Christmas break

Spa was good. Bar staff - Will was lovely! Food ordered from the bar was a good size and hot.
Stayed 1 night in Dec 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Customer service deficient!!

I would not waste my money coming here again! Staff definitely need some serious customer service training. Everything was just too much effort for them. There were 4 of us in a room with one roll of toilet paper. After 1 night I had to request some more. It was left on the dressing table, not even put into the bathroom. The room was so hot we did not know what to do with ourselves. My poor grandchildren felt ill, and the windows opened only slightly. The aircon could only go to 16, so very uncomfortable in the room. The shower was a trickle, my granddaughter and I have long hair, so another nightmare. After more than a month of booking this hotel and spa, we were sent an email stating that the Hotel would be only B&B for the time we were there and the pool closed. No prior notifications and unable to get a refund as it was now so late. I emailed the hotel complaining about this, to be told twice, the General Manager would get back to me. What a joke. No pleasant greetings when we arrived at the hotel, so 2 bad starts already. . The breakfast was really horrible. The egg was dried out and like rubber, sausage and bacon the same Feedback from the grandkids - 'the baked beans were nice". It is such a shame because we had looked so foward to our precious time away and the hotel looks nice inside but the management/staff leave a lot to be desired.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Tonic

Perfect for our stay. Close to the beach ,town facilities just right for us and my wife's assistance dog for deaf people. Perfect tonic for all three of us
Stayed 3 nights in Dec 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star

Fantastic hotel, people service
Stayed 2 nights in Dec 2024

10/10 Excellent

Cenk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a weekend getaway

We had a brilliant 1 night stay with our kids to enjoy the Christmas festivities in Bournemouth. The hotel is clean with modern decor and the room was well appointed and the bed was really comfy. Our kids especially loved the pool. The hotel is well situated close to the beach and town centre. The car park was on the expensive side so we opted to park in the road which was free. Breakfast was well stocked with lots of options and the same can be said for the bar although drinks were quite expensive. This was our second stay at this hotel and we really enjoyed it.
Stayed 1 night in Nov 2024

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean rooms. Nice cosy bar and restaurant setting. The only negative comment would be the breakfast which was not of good quality and not much warm alternatives for a vegetarian.
Stayed 2 nights in Nov 2024

2/10 Terrible

Nick

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

A very uncomfortable experience, possibly bedbugs

I was allocated room 74 for my stay. After being asleep for about 30 minutes I woke up with incredibly itchy and red arms. I experienced significant discomfort due to the uncontrollable itching. The staff were very good and switched my room, where after taking a shower the itching subsided and I was eventually able to get some sleep. I am not allergic to anything that I know of and have never had an experience like this before (I stay frequently in hotels due to work, most days of most weeks since 2018). I am waiting on a response from the hotel but I believe that bedbugs were the most likely cause. The staff at the front desk took my email address and mobile number in the morning when I checked out so I will see what develops from my experience. Regardless of the outcome though, I wouldn’t risk staying at the hotel again. The discomfort I experienced due to the itching was horrible to endure. It’s still uncomfortable and tender to the touch nearly 24 hours later.
Stayed 1 night in Nov 2024

10/10 Excellent

Gordon

Stayed 2 nights in Oct 2024

4/10 Poor

Josh

Stayed 1 night in Nov 2024

6/10 Okay

Owen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities are good, e.g.small pool for children’s clean and warm, restaurant well furnished. Less impressed with customer service, some staff great but equally a number unhelpful/ unfriendly / abrupt when compared to other local hotels.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming form the start, thanks for a great stay!
Stayed 1 night in Oct 2024