2/10 Terrible
Janette
Traveled with family
Oct 29, 2024
Disliked: Staff & service, property conditions & facilities, room comfort
No water but a fire hazard phone battery
They had numerous problems with the water and water pressure. Twice in 3 days they had to notify the guests that the water was going to be turned off for an hour. Both times it was off longer than expected. Multiple other times there was no water, or the pressure was so low, the water was only trickling out of the faucets, including the shower and toilets. Multiple times the water had to be run for several minutes before clear water (no rust) was coming out. On top of that, the management didn’t tell us to run the water before drinking it (yuk!!!!). One morning there was water but low pressure and no hot water!!! Calls to the front desk had to be made via our cell phones because the phone in the room had a bulging battery. We reported it but they did nothing. Apparently, the staff (multiple staff) did not know that a bulging lithium battery is a fire hazard. We brought it to the front desk. On top of all this, when I went to check out and the reception asked how was our stay and I said awful and reported why, the response back was oh I’m sorry. No offer to make amends to the bill until I asked for a discount. A blank look was returned, so I asked for free parking and the two cans of water in the mini fridge. They said ok.
Janette
Stayed 3 nights in Oct 2024