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citizenM Boston Back Bay

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Exterior
Lobby sitting area
Check-in/check-out kiosk
Terrace/patio

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    1 min walk
  • Berklee College of Music
    3 min walk
  • Hynes Convention Center
    6 min walk
  • Boston, MA (BOS-Logan Intl.)
    20 min drive

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

The Revolution Hotel

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1846)
The price is $149
per night
$174 total
includes taxes & fees
Dec 7 - Dec 8
The Revolution Hotel

About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (49 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 246 out of 343 reviews" "
Rating 8 - Good. 57 out of 343 reviews" "
Rating 6 - Okay. 24 out of 343 reviews" "
Rating 4 - Poor. 6 out of 343 reviews" "
Rating 2 - Terrible. 10 out of 343 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Qin

Liked: Cleanliness, staff & service
nice
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new - great property
Stayed 1 night in Aug 2024

8/10 Good

Erin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms feel a little like you are on a high tech cruise ship. Tight fit but well designed. Using the iPad to control lighting moods was a nice touch, but sometimes difficult to figure out how to switch things back to the original settings. On the day we checked out the internet was down and therefore you could not use the iPad to control anything.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love how it’s close to the stores and restaurants, the only thing I didn’t like was finding a place to park and how expensive it is to park
Stayed 1 night in Aug 2024

10/10 Excellent

Tony

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ysabel

Everything
Stayed 2 nights in Aug 2024

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor and design.in common.areas.and rooms. Breakfast spread had many options...bar sercice and atmosphere was friendly and inclusive. Room was cozy and bed VERY comfortablwlw. Will stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing spot, clean building, clean hotel, nice and quiet area
Stayed 2 nights in Aug 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Clean, friendly, fun decor and close to several great shops and restaurants!
Stayed 1 night in Aug 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly covenant the view is wonderful. The price affordable great 5 stars easy will suggest other's check it out. advantage
Stayed 2 nights in Aug 2024

10/10 Excellent

HASMIG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, unique, stylish and comfortable
Stayed 2 nights in Aug 2024

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 4 nights in Aug 2024

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very high tech facility. Loved all the comfy sitting areas. Beautiful hotel. Very small rooms but comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Richard, Los Gatos

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service staff (Venny) was great. Rooms quite small but modern and tech savvy
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I want to point put that Jay, an amazing lady who works at CanteenM, constantly went above and beyond the call of duty to make our stay exceptional. She was friendly ad made sure our expectations were exceeded. Thank you personally to her for everything. The rest of the staff was friendly and happy to help. Check in and put was quick and easy, security measures really pleased us. Overall i would recommend you to friends and family without any hesitation. I know you are a new establishment in the back bay lication and I wish you all the success possible.
Stayed 3 nights in Aug 2024

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities
M for Modern but Mini
First… the positive. Everything about the place was clean, decorated (albeit a bit quirky), and new. After self-check in at a kiosk, we went up to our room. The room was only as wide as the length of the king-sized bed and everything felt kind of on top of each other. The room is controlled from an iPad in the room- the temperature, the TV, the lighting (even the color of the lights) - all of which was fairly simple to figure out. The shower was decent and the towels were large and soft. It was also quiet andI never heard other travelers. The negative? It tied into the size of the room. Being only as wide as the bed, the bed was naturally placed up against the end of the room. This means there is only one available side of the bed to get in or out of. For older folks that need a middle of the night bathroom break, this can be very annoying as the “inside” person can’t get out of bed without getting the other to move. And although the bed was very comfortable, rolling or crawling to the far side of the bed was not much fun. This hotel would be fine for younger people but I feel it is not a very good match for more mature adults.
Stayed 2 nights in Aug 2024

10/10 Excellent

MELISSA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were super friendly and attentive. The rooms were clean and had a nice view. This location was perfect, very close to everything.
Stayed 1 night in Aug 2024

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Ty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is parking no parking at the site needs to be more visible before booking!
Stayed 1 night in Aug 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew Joseph

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room alarm clock did not alert, and I ended up late for work. The hotel staff said they are now aware of the issue and seeking resolution. — other than that it was a top-tier citizenM experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 2 nights in Aug 2024