citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Relax in this spacious room with a long table, comfortable seating area, and city views.
Relax in a serene outdoor space surrounded by lush greenery and comfortable seating options.
Relax in a stylish space with a plush sofa, wooden coffee table, and pendant lights.
Experience the sleek lobby with a striking sculpture, comfortable seating, and a city view.
Experience the contemporary architecture of this hotel, featuring a striking glass facade and stunning city views.

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(27 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(158 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1160 out of 1492 reviews
Rating 8 - Good. 211 out of 1492 reviews
Rating 6 - Okay. 70 out of 1492 reviews
Rating 4 - Poor. 23 out of 1492 reviews
Rating 2 - Terrible. 28 out of 1492 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Clean room but shower was luke warm and iPad in room very scratched. Construction outside when trying to sleep.
Stayed 2 nights in Apr 2025

2/10 Terrible

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was fire alarm went off twice during stay, once at 6:30 AM. We had to walk down stairs from 12th floor twice
Stayed 3 nights in Apr 2025

10/10 Excellent

ha

Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Only negative and it was not the properties fall, but there was a firearm alarm six thirty a m thursday morning
Stayed 2 nights in Apr 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 3 nights in Mar 2025

10/10 Excellent

Gary J

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter-Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, but parking wasn’t ideal.
Stayed 1 night in Apr 2025

10/10 Excellent

Abby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cool and modern. Clean facility. Easily walkable.
Stayed 1 night in Apr 2025

6/10 Okay

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute, comfortable and clean. However their alarm system went off twice, both false positive events however the second one was at 5 am.
Stayed 2 nights in Apr 2025

8/10 Good

Mayra

Liked: Cleanliness, staff & service, amenities
We stayed here for the convenient location and proximity to Boston University . However I don’t plan to stay here again because the room was awfully small and expensive. We paid approximately $300 pero night. I get it, it’s Boston. The problem is that the room was basically a bed tucked between a window and two walls with the tv at my feet . If I closed the blinds I felt claustrophobic. The shower was also like a glass encased translucent capsule which made my teenage daughter feel self conscious. I did love the area where we were located but definitely this place is not for me.
Stayed 2 nights in Apr 2025

10/10 Excellent

lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Beautiful views.
Stayed 1 night in Apr 2025

10/10 Excellent

Bing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. The room is bit small but very clean and modern. The location is great. The only issue I had was that it doesn't have a pull up space for checking in. I couldn't find a space to park my car. The hotel faces a busy street and had to park on the side of another street with a few minutes walk. So it wasn't very convenient. By the way, the hotel doesn't have parking. However, there is a public parking a few minutes' walk.
Stayed 2 nights in Apr 2025

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 24 hour cafe and huge work/lounge area were very nice and welcoming. The breakfast options w/ free espresso coffee refills & the overall atmosphere was great.
Stayed 7 nights in Apr 2025

10/10 Excellent

Mihir

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very quirky and unique.
Stayed 2 nights in Apr 2025

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Decor is very simple and chic, price much better than nearby hotels.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ki

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended this hotel. Great location, clean and loved lobby area.
Stayed 1 night in Apr 2025

10/10 Excellent

Lance, Panama City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Edgard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this place! Excellent service and room.
Stayed 5 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the King beds, mattress so comfy. Loved the European style room. Breakfast buffet was exceptionally good imo. Living rooms, art, books, loved it all.
Stayed 3 nights in Apr 2025