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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Lobby
Interior detail
Exterior
Lobby sitting area
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

8.6 out of 10
Excellent
(15 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(127 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 996 out of 1287 reviews
Rating 8 - Good. 185 out of 1287 reviews
Rating 6 - Okay. 61 out of 1287 reviews
Rating 4 - Poor. 20 out of 1287 reviews
Rating 2 - Terrible. 25 out of 1287 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy and all good.
Stayed 1 night in Mar 2025

10/10 Excellent

Deepen, Northbrook

Business traveler
Liked: Amenities
Technology
Stayed 1 night in Mar 2025

8/10 Good

Emilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a great vibe! However, it wasn’t the most user-friendly—checking in and finding the room was a bit complicated. There’s also no parking, and the street it’s located on is very busy, so if possible, I’d recommend avoiding driving there. There’s no designated area to pull over and drop off bags, which was a bit inconvenient. That said, staying at citizenM was still a fun and unique experience!
Stayed 2 nights in Mar 2025

10/10 Excellent

Lynda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, well appointed, super convenient location
Stayed 2 nights in Mar 2025

10/10 Excellent

Yoon

Stayed 5 nights in Mar 2025

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, Brandon and Ricky were great hosts.
Stayed 3 nights in Mar 2025

10/10 Excellent

brittney

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arriving is a huge problem

This is a chic vibey hotel, but the biggest problem is the location in terms of accessibility. If you arriving on the T with only a backpack you will be fine. If you arriving in a car of any sort, forget it, there is no place to pull to the side of the road to get out. Nowhere. The street in front of the entrance are bike and bus-lane no-stopping locations, I kid you not. There is no close convenient parking of any sort, the staff are clueless re: helping find the best options, and one wrong turn, and you will be accidently on I-90. JFC, what were they thinking?
Stayed 2 nights in Mar 2025

10/10 Excellent

Mathangi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 5 nights in Mar 2025

10/10 Excellent

Adriana Marina Capecchi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gia Minh

Stayed 1 night in Mar 2025

10/10 Excellent

June Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Mar 2025

10/10 Excellent

Samson

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Dongchen

Stayed 2 nights in Jan 2025

8/10 Good

brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

John Patrick

Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice but it is small. I’d def say if for people who want a modern day minimalist lifestyle. You can’t have a ton of stuff. The staff was kind and we enjoyed our stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

Supriya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to explore the Back Bay of Boston. Lots of shops right outside the hotel. You can also access the subway as soon as you step out. Easy to walk to restaurants and coffee shops. Very pleased with the cleanliness. You can choose when the staff comes in to clean. The lobby was really nice too and I felt the prices for stuff like coffee was reasonable. There are grocery stores and a 7/11 where you can get water for cheap. All in all, great place. The rooftop was closed for the winter, but that's an added amenity for the summer. Use Spothero for parking.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nevaeh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cute
Stayed 1 night in Mar 2025

10/10 Excellent

Baijun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty awesome hotel but the rooms were a lot smaller than I thought and there were no amenities, like coffee maker, in the room.
Stayed 2 nights in Mar 2025

8/10 Good

Huey Miin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

ONE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool, trendy hotel that feels like a very new and clean space. Rooms are intentionally small but they use the space very smartly so it doesn’t feel claustrophobic. Good for a single person, business traveler or such. I would not want to share the room with someone else. Bar/canteen is also cool
Stayed 2 nights in Mar 2025