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Best Western Hotel Cristallo

4.0 star property

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Photo gallery for Best Western Hotel Cristallo

Lobby sitting area
Standard Room, 1 Queen Bed (Twin bed on request) | 1 bedroom, minibar, in-room safe, desk
Lobby lounge
Seasonal outdoor pool, pool umbrellas, sun loungers
Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Room service
  • Laundry
  • Breakfast available
$93
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
Via Cisa, 1-E, Borgo Virgilio, MN, 46030
  • Palazzo Te
    ‪4 min drive‬
  • Palazzo Ducale di Mantova
    ‪5 min drive‬
  • Piazza Sordello
    ‪6 min drive‬
  • Verona (VRN-Valerio Catullo)
    ‪27 min drive‬

Room options

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | 1 bedroom, minibar, in-room safe, desk

Standard Triple Room, Multiple Beds

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Twin Bed, Non Smoking

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Family Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Twin bed on request)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Queen Bed (Twin bed on request)

8.0 out of 10
Very good
(7 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Best Western Hotel Cristallo

4-star Borgo Virgilio hotel with restaurant
Along with a restaurant, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and coffee/tea in a common area.
Best Western Hotel Cristallo offers 65 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

This Borgo Virgilio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 1507 square feet (140 square meters) include a conference center. This business-friendly hotel also offers a seasonal outdoor pool, multilingual staff, and tour/ticket assistance. Guests can use the health club at a partner property. Onsite self parking is complimentary.

Best Western Hotel Cristallo has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 7:30 AM and 10:30 AM.
Best Western Hotel Cristallo has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,507 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • In-room roll-in shower
  • Portable shower seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1975
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Renovations and closures

The property is closed: Christmas Day.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Property Registration Number IT020071A1RB2XRBLD

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 10 to September 09
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Cristallo Borgo Virgilio
Best Western Cristallo Virgilio
Best Western Hotel Cristallo
Best Western Hotel Cristallo Virgilio
Best Western Cristallo Borgo Virgilio
Best Cristallo Borgo Virgilio
Best Western Hotel Cristallo Hotel
Best Western Hotel Cristallo Borgo Virgilio
Best Western Hotel Cristallo Hotel Borgo Virgilio

Best Western Hotel Cristallo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 69 out of 186 reviews
Rating 8 - Good. 87 out of 186 reviews
Rating 6 - Okay. 25 out of 186 reviews
Rating 4 - Poor. 5 out of 186 reviews
Rating 2 - Terrible. 0 out of 186 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

vivian

Traveled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Check in was quick but the attendant wasn’t friendly. We were looking for ice and all he had to say was - no ice. My room didn’t have a shower head, lacked a set of robes and slipper which I had made the staff aware.
Stayed 1 night in Jun 2024

8/10 Good

Steve

Business traveler
Liked: Staff & service

Great staff, but rooms & hallway need help

I thought the staff was excellent!! Very friendly & helpful. The bathtub is dangerous to stand in and take a shower. It’s very slippery, and getting out without anything other than a glass door that is bit sucre and moves is not good. My bed was made, but noticed someone else’s hair was still on the sheets with some dead insects. Last but not least, the chemical odor in the hallway is horrible. Not sure how they can’t smell that and not get sick from it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jubel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK but off in distance

A little far away from Mantua center, but still accessible by public transport. I assume this would be perfect for those who drive. Breakfast is good enough by Italy's hotel standards. There's a supermarket nearby.
Stayed 1 night in May 2023

6/10 Okay

Alexander, Houston

Liked: Staff & service, amenities
Disliked: Cleanliness
Though refurbished in the recent past this is quite institutional feeling (cement floors and walls, gray paint). Furnishings a bit worn. Room seemed clean but, though laundered, a pillowcase had chewing gum stuck to it so attention to detail is poor. Noisy main road location. Small TV though room is large and comfrotable.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Vitaly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very cold everywhere!
Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Average hotel for one night. Well located between Verona and Modena. The only reason for us to stay was a distance to Maranello, otherwise we would not choose this hotel.
Stayed 1 night in Jul 2021

8/10 Good

Dean

Traveled with family
Liked: Cleanliness

Should be 3 Star

Good hotel, but lots of services that were advertised were not due to Covid. Though you are not informed of this before booking. Turns the 4 Star hotel into a 2-3 star
Stayed 1 night in Sep 2020

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good holidays

Amazing
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Basic, but improving their image. Clearly they are in the middle of renovating the property. Bed was basic, but new and fairly comfortable. Bathroom was spacious and clean. There aren’t many frills with this hotel, but it is in close proximity to Mantua and has free parking. It met my needs.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Breakfast was below normal. The have change one of the room from twin bed to Single bed and rold us that this is what is booked. and they have done a great favor that they have upgraded one room from single to double and the second room will remain single Bed. I showed them my booking they have shown me theirs. I see the room from EXpedia was booked single room and there was special instruction asking for twin room. After some discussion they agreed to change the room from single to double next day Thanks raj
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The room is quite big. Bed is very big and comfortable. But the furniture is very old and the room looks like very old. The breakfast is very very standard. But it is just 3 euro. The biggest problem is the location. There is almost nothing around except a pizzeria just on the corner(1 minute walking). I had dinners several times in that pizzeria. All of them were nice. I had once a dinner in the hotel which was also ok. Price / quality wise is good but if you don't have car, it is a big problem.

8/10 Good

Ravi

Liked: Cleanliness, property conditions & facilities, room comfort

Transit halt

It was a comfortable stay
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and pleasant room experience. The staff here were very helpful and very pleasant. They helped me figure my way into the historic centre of Mantova and helped me call a taxi on my last day to get to the station.
Stayed 2 nights in Jul 2017

8/10 Good

Erik, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel in a good location.

This BW is slightly older than most US hotels, and hasn't had the BW upgrade, but overall a nice hotel in an easy to get to location. Hotel also has a restaurant next door, which serves local classics. Breakfast is good, staff is very friendly and helpful. (Single) Room is small with little room to move, but the bed is surprisingly comfortable. Internet is fast and reliable. Definitely stay here again.

10/10 Excellent

Roelof Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with nice restaurant

The hotel has very nice restaurant. All the food there was amazing. Wifi works well and hotel service is good.

8/10 Good

William, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel a little way out of town

Nice hotel, a little out of town as I planned to visit the Palazzo Te and got the impression when I booked it that it would be within walking distance, which it is not - walkable perhaps, but a long one and some of it is along roads with no pavement so walkable not unless you are that way inclined. However taxis easy and it was quiet and the restaurant was good, there is a nice bar at the roundabout just up the road and next to it a very nice Pizzaria Ristorante which was full of Italian customers so no complaints there. I would stay there again but probably only if I had a car.

10/10 Excellent

Mustapha, wye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel features. The food and drinks served in the restaurant is of good quality and variety. The staff are pleasant and present.

8/10 Good

Kayla, Annandale, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid

It's a standard European Best Western. A good deal for the price; English-speaking staff, clean, and in a good location. It isn't cushy, but if you vacation outside of your hotel room, it's perfect.

8/10 Good

expomark

Liked: Cleanliness, staff & service, room comfort

Good for visiting Mantova

We had a nice stay, a clean, comfortable hotel, very close to our friend's house. A nice breakfast and very friendly staff. It met all our expectations.

6/10 Okay

Verified traveler

Business traveler
Disliked: Room comfort

Deludente

Stayed 1 night in May 2025