8/10 Good
Nancy, New York
Dec 8, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was pretty good. I liked the extra effort they made at the pool with little treats and how they’d bring water. The food was also good (I’d have to say better than Shangri La) and I liked that they had different themes nights tho it was a bit pricey relatively. They had a great drink menu and a wide range of cuisines / dishes.
I think the service could be a bit more proactive and consistent. Check in was a bit odd but I think I had someone who was a bit off. They didn’t give me a tour or explanation of the property, just told me my room wasn’t ready and then nothing else.
I traveled alone and sometimes that throws people off for some reason. I did notice I got treated differently than couples and families. One thing I really did not appreciate is people (and staff) saving beach chairs for people who didn’t use them for several hours like 4 . The beach isn’t big and only certain chairs get sun.
Overall I would stay here again. The spa treatment was very good, also much better than my experience at Shang tho the facilities aren’t as impressive.
Nancy
Stayed 3 nights in Nov 2024