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The Highlands at Sugar

3.0 star property

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Photo gallery for The Highlands at Sugar

Balcony
Flat-screen TV, fireplace, DVD player
Apartment, 1 Bedroom | Laundry
Fridge, microwave, oven, stovetop
Flat-screen TV, fireplace, DVD player

Reviews

8.2 out of 10
Very good

Popular amenities

  • Dryer
  • Washer
  • Fireplace
  • Gym

Explore the area

Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Sugar Mountain Resort
    ‪7 min walk‬
  • Hawksnest Tubing Park
    ‪15 min drive‬
  • Grandfather Mountain
    ‪20 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Terrace/patio

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Twin Room

Balcony

Twin Room

  • Studio
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Exterior

Best Western Mountain Lodge at Banner Elk

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, (1001)
$226 nightly
The price is $226 total
includes taxes & fees
Best Western Mountain Lodge at Banner Elk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

3-star Banner Elk apartment close to Sugar Mountain Resort
This smoke-free apartment building features an indoor pool, a fitness center, and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, an arcade/game room, and barbecue grills. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Guests will appreciate conveniences like a washer/dryer and a refrigerator, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is not available.
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, The Highlands at Sugar provides a hot tub and a fitness center. Wireless Internet access is complimentary. This family-friendly apartment also offers barbecue grills, a vending machine, and an arcade/game room. Complimentary self parking is available on site.

The Highlands at Sugar is a smoke-free property.

Languages

English

Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

The Highlands at Sugar Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 321 out of 732 reviews
Rating 8 - Good. 238 out of 732 reviews
Rating 6 - Okay. 96 out of 732 reviews
Rating 4 - Poor. 44 out of 732 reviews
Rating 2 - Terrible. 33 out of 732 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
great location and value.
Stayed 1 night in Feb 2025

6/10 Okay

james

Traveled with partner
Property was good, but the following need to be addressed: Some dirty pans and dishes. Some pans had buildup on the bottom with no steel or sos pans to clean them. No dishwashing soap to clean dishes or silverware and no silverware basket to put them in the dishwasher. Burners on electric stove did dot fit and were not able to be leveled and only 2 of the burners could be used. The mattress is old and somewhat lumpy. Bedspread did not seem to be clean.
Stayed 3 nights in Feb 2025

8/10 Good

Lukasz, Okeechobee

Traveled with partner
Liked: Cleanliness
I didn’t like tv , too small and not smart tv
Stayed 2 nights in Feb 2025

8/10 Good

Krishna

Liked: Cleanliness, room comfort

Gives you the cabin feels. Perfect for a Ski trip!

The place is older but completely redone. Everything was great. The only thing is that the ceiling is paper thin and you hear the people above you.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

Awesome place

It was great, the staff were helpful. The views were awesome.
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness

Close, clean, and properly priced.

Great value and proximity to the mountain. The units are quite dated, but very clean. We would stay here again for the price.
Stayed 2 nights in Feb 2025

6/10 Okay

oksana

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Phung

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

mark

Traveled with partner
WATER PRESSURE WAS NOT GOOD. NO WATER AT TIMES. ALSO TV CHANNELS DID NOT WORK. WE GOT ONE CHANNEL TO WORK.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lorin

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Great stay! And a short drive to the ski resort which made the trip enjoyable
Stayed 2 nights in Feb 2025

10/10 Excellent

Aundrea, Duluth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

barry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hot tube and pool tables were nice
Stayed 2 nights in Feb 2025

10/10 Excellent

ben

Traveled with group
Liked: Cleanliness, room comfort

Perfect

Perfect spot to get the lodge/ski resort vibe without the added expense. Short drive to skiing
Stayed 2 nights in Feb 2025

4/10 Poor

Meralyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was very convenient for us to go skiing in sugar mountain. The condo was spacious but not maintained at all. The headboards on the bed was shaking. The floor was sticky and dirty. There was popcorn behind the sofa. There were bathroom lights that was broken from its fixture. And the water preyin the bathroom was very low. Half way in the shower the water stopped one night. I took pictures and shared all this with the office staff when I checked out. I wish they would maintain this property as it’s on the mountain. Just need to make sure you have a 4x4 specially during winter.
Stayed 2 nights in Jan 2025

8/10 Good

Bobby

Liked: Cleanliness, room comfort

Nice Getaway

TV did not work. The room was not the same as the photos. But it was comfortable, staff was nice and communication was great
Stayed 2 nights in Feb 2025

6/10 Okay

Michael

Old, tvs didn’t work, a lot of broken pieces. Could be a great place, but needs updating and care. Nice view. Sauna room was also nice.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It was a little older but it was fine. Close to Sugar mountain ski slopes. I would stay here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the building with the pool, hot tub and games, everything was real cozy
Stayed 3 nights in Jan 2025

8/10 Good

yinet

Traveled with partner
Liked: Cleanliness, amenities
My boyfriend and I had an amazing stay here, the views were beautiful the room was relatively good and the staff was very accommodating however the room definitely hasn’t been renovated in a while and very old school, there was not many utensils, the light in the main bed room didn’t work and the parking was a little bit of a struggle in building 201 I wish we had reserved parking for our room so we were not left with out a parking spot. It wasn’t the best but honestly good for the price and for the views alone we would go again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Although I rated this stay “excellent” there were two minor issues that occurred. 1. The unit above was occupied & while there was no other noise present the footsteps of the occupants were very noticeable. It was difficult to go to sleep. 2. The hot tub amenity on Wednesday was wonderful ( approx 102-104 F.), but on Thursday the water was more like in the 70s F.temperature was in the 70s F. 3. Everything else was wonderful & exceptionally clean!
Stayed 3 nights in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 3 nights in Jan 2025

8/10 Good

Jessica

Liked: Cleanliness

Clean, great location, but bad mattress & outdated

We did not get the unit that the pictures had shown. Our unit was very outdated, and the mattress was horribly uncomfortable. It was very clean, however, and the location was great.
Stayed 2 nights in Jan 2025