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4 Seasons at Beech Mountain

2.5 star property

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Photo gallery for 4 Seasons at Beech Mountain

Lobby
Standard Suite, 1 Bedroom, Kitchenette | Living area | 32-inch TV with cable channels, foosball, table tennis
Exterior
Full-size fridge, microwave, stovetop, dishwasher
Standard Suite, 1 Bedroom, Kitchenette | Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Laundry
  • Housekeeping
  • Kitchen
  • Outdoor Space
  • Barbecue grill
  • Free WiFi

Explore the area

Map
608 Beech Mountain Pkwy, Banner Elk, NC, 28604
  • Beech Mountain Resort
    ‪4 min drive‬
  • Land of Oz
    ‪5 min drive‬
  • Sugar Mountain Resort
    ‪16 min drive‬

Room options

View all photos for Standard Studio, Multiple Beds, Kitchenette

32-inch TV with cable channels, foosball, table tennis

Standard Studio, Multiple Beds, Kitchenette

  • 350 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchenette

Deluxe Suite, 1 Bedroom, Kitchenette | Living area | 32-inch TV with cable channels, foosball, table tennis

Deluxe Suite, 1 Bedroom, Kitchenette

  • 650 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

32-inch TV with cable channels, foosball, table tennis

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Suite, 1 Bedroom, Kitchenette

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Full-size fridge, microwave, stovetop, dishwasher

Deluxe Suite, 1 Bedroom, 2 Bathrooms

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

32-inch TV with cable channels, foosball, table tennis

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Ensuite

Full-size fridge, microwave, stovetop, dishwasher

Deluxe Suite, 1 Bedroom, Ensuite

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Deluxe Suite, 1 Bedroom, Kitchenette

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

32-inch TV with cable channels, foosball, table tennis

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Kitchenette

  • 350 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Deluxe Suite, 1 Bedroom, Kitchenette

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, Multiple Beds, Ensuite

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Ensuite

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Deluxe Suite, 1 Bedroom, 2 Bathrooms

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Suite, 1 Bedroom, Kitchenette

Standard Suite, 1 Bedroom, Kitchenette | Living area | 32-inch TV with cable channels, foosball, table tennis

Standard Suite, 1 Bedroom, Kitchenette

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Refrigerator & Microwave

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Refrigerator & Microwave

  • 350 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

32-inch TV with cable channels, foosball, table tennis

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom, Kitchenette

In-room dining

Standard Suite, 1 Bedroom, Kitchenette

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, Multiple Beds, Private Bathroom

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Private Bathroom

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchenette

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Deluxe Suite, 1 Bedroom, Kitchenette

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Bathtub

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Bathtub

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Ensuite

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Ensuite

  • 350 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Private Bathroom

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard Studio, Multiple Beds, Private Bathroom

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Kitchenette

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Studio, Multiple Beds, Private Bathroom

Full-size fridge, microwave, stovetop, dishwasher

Standard Studio, Multiple Beds, Private Bathroom

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom, Kitchenette

32-inch TV with cable channels, foosball, table tennis

Standard Suite, 1 Bedroom, Kitchenette

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Suite, 1 Bedroom, Kitchenette

Standard Suite, 1 Bedroom, Kitchenette | Living area | 32-inch TV with cable channels, foosball, table tennis

Standard Suite, 1 Bedroom, Kitchenette

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Suite, 1 Bedroom, Kitchenette

Full-size fridge, microwave, stovetop, dishwasher

Standard Suite, 1 Bedroom, Kitchenette

  • 700 sq ft
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Studio, Multiple Beds, Private Bathroom

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard Studio, Multiple Beds, Private Bathroom

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Murphy Bed and 1 Double Sofa Bed

Similar properties

Exterior

Best Western Mountain Lodge at Banner Elk

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, (1003)
The price is $120
per night
$135 total
includes taxes & fees
Apr 28 - Apr 29
Best Western Mountain Lodge at Banner Elk

About this property

4 Seasons at Beech Mountain

Banner Elk aparthotel close to Beech Mountain Resort
Coffee/tea in a common area, laundry facilities, and a computer station are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/game room, barbecue grills, and a picnic area are onsite. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences like a sitting area and a coffee/tea maker.
4 Seasons at Beech Mountain offers 35 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Cable television is provided. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Banner Elk aparthotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
4 Seasons at Beech Mountain features barbecue grills, an arcade/game room, and a picnic area. A computer station is located on site and wireless Internet access is complimentary. This family-friendly aparthotel also offers coffee/tea in a common area, a fireplace in the lobby, and laundry facilities. Complimentary self parking is available on site.

4 Seasons at Beech Mountain has designated areas for smoking.

Languages

English

Property amenities

Ski

  • Downhill skiing nearby
  • Ski area nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Snow tubing nearby
  • Snowboarding nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • Coffee and tea in common areas

Bedrooms

  • Alarm clock
  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Separate sitting area

Entertainment

  • 32-inch TV with cable channels
  • Games
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Picnic area

Laundry

  • Laundry facilities

Work spaces

  • Computer station

Comfort

  • Ceiling fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Designated smoking areas

Services and conveniences

  • Free local calls
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Phone

Location highlights

  • In a rural location
  • In the mountains

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Ski passes
  • Table tennis
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Rafting nearby
  • Rock climbing nearby
  • Sledding nearby
  • Spelunking nearby
  • Water tubing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 3 floors
  • 35 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

We should mention

This property does not have elevators

Property is also known as

4 Seasons Beech Mountain
4 Seasons Beech Mountain Banner Elk
4 Seasons Beech Mountain Hotel
4 Seasons Beech Mountain Hotel Banner Elk
4 Seasons Beech Mountain Condo Banner Elk
4 Seasons Beech Mountain Condo
4 Seasons at Beech Mountain Aparthotel
4 Seasons at Beech Mountain Banner Elk
4 Seasons at Beech Mountain Aparthotel Banner Elk

4 Seasons at Beech Mountain Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 137 out of 392 reviews
Rating 8 - Good. 143 out of 392 reviews
Rating 6 - Okay. 64 out of 392 reviews
Rating 4 - Poor. 30 out of 392 reviews
Rating 2 - Terrible. 18 out of 392 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth, Davidson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view is great! The distance to the Beech Mtn skiing is super. The room was comfortable and spacious. Bathroom could use modernization, but everything worked great. Staff was friendly and helpful. Parking was easy in my Range Rover, and I'd suggest an SUV because of the icy conditions
Stayed 1 night in Jan 2025

10/10 Excellent

Anne, Alpharetta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to Beech Mountain Resort and onsite restaurant. Snow chains were needed for inclement weather but the road was plowed.
Stayed 1 night in Jan 2025

8/10 Good

Gabriel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Dec 2024

6/10 Okay

Amy

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Alex

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay here. This was my first time coming out to North Carolina for the Land of Oz park and the convenience of this location can’t be beat. The rooms come with more than just a bed and a shower; there was a tiny living room area with a couch and coffee table and a kitchen with fridge, stove and cooking equipment. My only reservations were the bed pillows were a tad uncomfortable, the dishwasher didn’t entirely clean a couple of the dishes I used and I had some issues with the shower but from what I heard (and I might be misremembering now) it’s in the middle of a property owner transfer and will be undergoing a remodel soon. Hopefully they keep the layout of the rooms because I really enjoyed having a studio apartment for a hotel room. Not sure if I’ll make it back out there immediately next year as I came from California but when I do come back, if it’s open, I’ll definitely look into staying again.
Stayed 2 nights in Sep 2024

4/10 Poor

Chris

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning..no one at the front desk to help with problems
Stayed 2 nights in Sep 2024

4/10 Poor

Carole, West Simsbury

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Warning not at all What is described the property was two-story with a curvy narrow staircase to the bedroom totally inappropriate not to have disclosed this for a 70 year-old woman who couldn’t walk upstairs couldn’t sleep downstairs because the couch was at least 50 years old and disgusting to even look at Carpet gross Front desk closed at 5 although write up said 10pm No ac. Did have nice towels
Stayed 1 night in Sep 2024

10/10 Excellent

Hendricks

Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

Wilson

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Steven

Disliked: Room comfort
Slow learners are we-
The overall condition of the property and room was substandard. The windows/door glass were smoked and locked off due to repairs-was obvious it had been like that for awhile based on the condition of the posted sign. Carpets needed cleaned and stretched and wires for TV's needed to be routed/covered. The beds were hard and mattresses appeared to be old. It was dark and wallpaper was peeling from the walls. The place needs a major remodel but it has needed that for years. We have stayed here before but won't make that mistake again. Travel a few miles to find something nicer as this would not be a yes for us again at any price-
Stayed 3 nights in Aug 2024

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Cynthia

Disliked: Cleanliness, property conditions & facilities
No Air conditioning and it was hot at night. The carpet looks original and is worn out. No Elevator so we had to lug out suitcases upstairs - said they did not have room on the levels that you could walk in. They have a kitchen but no coffee in the room or condiments. We had to call and request a hair dryer which they brought up to us. When we checked out, they said that the property was sold and would be renovated -- I would wait for the renovation before going there again.
Stayed 2 nights in Jul 2024

2/10 Terrible

Tricia

Traveled with family
Disliked: Amenities, property conditions & facilities
Everything at this property was outdated, from the wifi to the room key to the beds. The stairs between floors were in disrepair and unsafe. It was a very disappointing stay, especially for the cost. Rooms were overheated with no a/c. A fan had to be put in the window to cool it down.
Stayed 1 night in Jul 2024

8/10 Good

Adam

Stayed 1 night in Jul 2024

10/10 Excellent

Marie

Traveled with group
Stayed 1 night in Jul 2024

4/10 Poor

Evelyn

Very nice people, BUT the place needs help.
The hotel is in need of repair. The AC was broken. There were some faulty electrical sockets. Our room had both bathroom lights with a fan that seemed off balance and made lots of noise - couldn't use it. Never did get hot water. It is advertised with a restaurant that they don't own but, it was not open. BUT, very nice people/staff. But, the people were
Stayed 1 night in Jul 2024

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, room comfort
Weekend getaway
Beautiful spot, lots within walking distance, convenient Mexican restaurant attached.
Stayed 2 nights in Jul 2024

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was clean but very dated. There is no elevator so if you are on the third floor you have to lug your luggage up at least one floor. You can enter on the second floor. The $35 "resort fee" is a total rip off as they have no pool and only a room with a ping pong and billiards table and a small weight room. The parking lot is gravel and had some ruts. So I hope that is not considered part of the "fee". The rooms were "roomy" but the beds were rock hard, the ventilation pans in both bathrooms were extremely loud and when you sat in the dead sofa it sank almost to the floor. As mentioned above very dated interior with furnishing to match. We didn't need it but the kitchenette was well stocked with equipment if you were going to do your own cooking.
Stayed 1 night in Jul 2024

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Property conditions & facilities
Affordable, was clean, and location not too far up Beech Mountain so easy to get back down into Banner Elk. However, there is NOT air conditioning, so was quite hot. The Murphy bed was not super comfortable. Lastly, they charge a "Booking Fee" which is disclosed on some units but not others. This fee was never disclosed or discussed in my conversations prior to booking, when they called (twice!) prior to check in, at check in or check out, and has never been given to me in writing despite repeated requests. After the last conversation, where they were going to "have to talk to corporate" they never called me back. I have disputed the transaction with my credit card company and filed a CFPB complaint.
Stayed 1 night in Jun 2024

8/10 Good

Dylan

Traveled with family
Liked: Cleanliness, room comfort
Family vacation to Beech mountain
The balcony was closed, and the sofa bed was broken, but the 2 beds were comfy, and the room was clean. There was good water pressure, even being on the top floor on top of a mountain, which was good, and the bathrooms were both clean and in good working order. The gentleman and lady at the front desk were helpful when we checked in with some suggestions on what to do with the kids.
Stayed 2 nights in Jun 2024

10/10 Excellent

Philip

Stayed 1 night in Jun 2024

6/10 Okay

Liza

Traveled with group
Liked: Cleanliness, room comfort
Kinda strange
There is a hidden additional fee of $35 that Hotels.com does not even mention. Upon arrival there were no employees on site. Found envelope at empty reception desk with my name on it and a key. I would not have known to even look for it if were not for another customer who happened to be in the lobby.
Stayed 1 night in May 2024

10/10 Excellent

Deanna

Stayed 2 nights in May 2024

6/10 Okay

Jeff

Stayed 1 night in May 2024

4/10 Poor

Darwin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024