2/10 Terrible
Natasha
Traveled with family
Mar 2, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of horror and unhealthy
I’m disgusted at how my stay was i was forced to leave early yesterday as the room i paid for was disgusted and unfit to stay in i made it known straight away to Nathan who told me i had no other option as there wasn’t any other rooms and he went on computer when he seen I wasn’t happy after showing him the pictures and found a cheaper room at the back of hotel but refused to give me any money back and after seeing that room I told him it wasn’t good enough for the amount of money I paid and he said there wasn’t any other option so we tried to stay in there and there was no plug socket to charge my phone the windows wouldn’t close the heating wasn’t working which made it so cold we complained again he wasn’t interested so we had to sleep in the car with heater on we had breakfast asked for another room he said no so we left to come home im absolutely exhausted and now i have a cold also i would really appreciate a full refund as we didn’t stay in there at all absolutely disgusting an the worst experience of our life we only booked a weekend away as a family because of my cancer diagnosis before I am unable to travel and now I unwell from the temperature drop i really want to take this furtherThey even had dogs running around in breakfast area disgusting stinks of fags every where dogs barking constantly




Natasha
Stayed 2 nights in Feb 2025