8/10 Good
Jane
Mar 7, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this hotel quite a few times and always had a good experience. The location is very convenient for visiting the NEC which is the reason I choose this hotel. I usually don’t have time to use the facilities but this time I used the swimming pool. The women’s changing rooms were in a disgusting state with dirty towels laid in a large pile. No idea how to get a towel until another swimmer told me that I was supposed to be given it at the spa reception but the guy on the desk was too busy talking to his mates. I had to ask another member of the public how to use the combination code on the lockers as again no information given and no instructions anywhere. I only stayed in the pool for 20 minutes as full of people who are not hotel residents. On the whole this is still a lovely hotel, some of the bedroom furniture is looking a little tired and for the price of a basic room with breakfast being just under £400 these small things matter especially when I have just had a week abroad and the accommodation cost nearly £150 less for the same standards. I do love the quiet and convenient location and the main hotel and so dining staff are very attentive, friendly and helpful.
Jane
Stayed 2 nights in Mar 2025