2/10 Terrible
Pauline
Jan 6, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
The doors in this Hotel were malfunctioning and not working. There was one lift! Only one working lift in the whole building that had to accommodate all the residents over the Christmas period plus the housekeeping staff. Those who could manage the stairs would use the stairs because waiting for the lift was just ridiculous.
I also need to point out that there was a homeless shelter set up just alongside the hotel, where these unfortunate citizens would be exchanging drug deals.
These homeless people would always, frequently hanging around the hotel.
These individuals would be in and out I witnessed this not residence of the Hotel
I was exasperated by the end of my stay I was worn out. The total lack of empathy for what was happening with the locks and having to travling back and fourth down five floors to get the card to function again, so that I could get into my room.
One unfortunate day I took my small doggy out for a walk. I was gone for just over an hour when I came back to my room it had been ransacked.
My property had been stolen. I reported this incident to the police reported it to the hotel staff.
I had several conversations eventually the manager gave me some of her time, and acknowledged that the locks were not working properly, but there was no sympathy no response to the fact that my property had been stolen.
Additionally, I was charged £519 instead of £450 for my stay.
Pauline
Stayed 11 nights in Dec 2024