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Hilton Birmingham Metropole

4.0 star property

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Photo gallery for Hilton Birmingham Metropole

Indoor pool
Reception
Exterior
2 bars/lounges
Room, 1 King Bed (Dinner By The Water Stay) | Restaurant | 2 restaurants, breakfast served

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Parking available

Explore the area

Map
National Exhibition Centre, Birmingham, England, B40 1PP
  • National Exhibition Centre
    ‪7 min walk‬
  • Resorts World Birmingham
    ‪7 min walk‬
  • The Bear Grylls Adventure
    ‪9 min walk‬
  • Birmingham (BHX)
    ‪18 min walk‬

Room options

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

  • 998 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed, Accessible

  • 264 sq ft
  • Sleeps 2
  • 1 Queen Bed

Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

  • 470 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds

Twin Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Room, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 55-inch flat-screen TV with cable channels, TV

Family Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Executive lounge

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Single Room, 1 Double Bed

  • 150 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Deluxe Penthouse Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Suite

Interior

Deluxe King Suite

  • Sleeps 2
  • 1 King Bed

Penthouse Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Executive King Family Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive King Family Room

  • Sleeps 4
  • 1 King Bed

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

Accessible Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Hilton King Room with Sofa Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Hilton King Room with Sofa Bed

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Executive Twin Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

Twin Hilton Room

  • Sleeps 2
  • 2 Twin Beds

King Suite

  • Sleeps 4
  • 1 King Bed

Hilton Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Deluxe Junior Suite

  • Sleeps 2
  • 1 King Bed

Junior King Suite

  • Sleeps 2
  • 1 King Bed

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed

Queen Hilton Guestroom

  • Sleeps 2
  • 1 Queen Bed

Family Queen Room with Sofabed

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

Guest Room with Zip and Link Bed

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Penthouse Suite

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Birmingham NEC by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, (1004)
$124 nightly
The price is $124 total
includes taxes & fees
Crowne Plaza Birmingham NEC by IHG

About this property

Hilton Birmingham Metropole

4-star hotel in Marston Green
Along with 2 restaurants, this hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour health club, a sauna, and a coffee shop/cafe are onsite.
Hilton Birmingham Metropole offers 795 accommodations with safes and hair dryers. These individually decorated accommodations include desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an indoor pool, Hilton Birmingham Metropole provides a 24-hour health club and a hot tub. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

31 meeting rooms are available. This family-friendly hotel also offers a sauna, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Hilton Birmingham Metropole has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Hilton Birmingham Metropole has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 16 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Concerts/live shows
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • Conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Self parking fee: GBP 16.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 375 out of 874 reviews
Rating 8 - Good. 223 out of 874 reviews
Rating 6 - Okay. 125 out of 874 reviews
Rating 4 - Poor. 94 out of 874 reviews
Rating 2 - Terrible. 57 out of 874 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

JITEN, Denham

Business traveler
Disliked: Cleanliness, staff & service
Disappointing Stay – Definitely Not a “Family Room” I booked a Family Room with 1 King Bed, but there was absolutely nothing “family-sized” about it. The room was standard at best—there’s no way an average-sized family could comfortably stay there. Only two cans of water were provided, which was disappointing. The room was cold due to poorly insulated windows that let in a constant draft. I set the air con to 26°C, but it only produced a weak breeze with no heat whatsoever. A small electric heater was provided (clearly they know how cold the rooms get), but using it alongside the kettle caused a power cut. I was advised to only use one appliance at a time—unacceptable for a hotel at this price point. The hotel itself is extremely busy during exhibitions, and the bar is understaffed, making it a struggle to get served. For £214 per night, this was absolutely not worth it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but didn’t have a hair dryer
Stayed 1 night in Mar 2025

4/10 Poor

Simon

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The first room I was given had a moth infestation. I was quickly changed, and upgraded. The new room (like the first) had an ill-fitting window and the motorway is nearby. The hotel is tired. Breakfast was astonishingly busy with limited space and rushed staff.
Stayed 1 night in Mar 2025

8/10 Good

Doreen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crufts

Overall a good experince. However when requesting extra towels did have to ask twice before we received them.
Stayed 2 nights in Mar 2025

8/10 Good

James

Stayed 1 night in Mar 2025

8/10 Good

Sian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The room was nice and the beds were very comfy. All staff were pleasant. The only let down was that there was a big Hilton event on, so when we walked in to the foyer in our comfy travelling clothes, there were about 200 people dressed really fancy, which made us feel out of place. It would have been nice to have been pre warned and we probably would have chosen a different hotel - this event also meant that parking for 1 night cost £16.
Stayed 1 night in Mar 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic facilities, shame about room TV

The hotel itself is beautiful with easy access to the NEC via a private path. My only issue was that in 2025 you'd expect an actual smart TV in the room with all the apps you'd expect, especially for the price.
Stayed 2 nights in Mar 2025

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

T

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Michelle

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

No organisation

Where do i start? Booked a room with a double and two singles as per hotel.com. Arrived and told to wait for room as they did not have one for us. Confirmed with two members of staff what our room was meant to be and what we had booked. Waited nearly an hour, was told to go to our room they have chosen now and they would make the adjustments when we got back from the concert. Both memebrs of staff were quite sharp with us. Arrived back, huge double bed removed and two singles in it's place, and a sofa bed? Was then told by a lady at reception they dont offer singles and the sofa bed was correct. (ROOM ORDERED WAS A DOUBLE BED AND TWO SINGLES NOT A SOFA BED) Lady then said i was liar and that they dont have single beds. Whilst two are set up in my room? I tried to explain that we have gone from a luxury king bed to a sofa, so surely that was a downgrade and i was in a worse room than i had paid for. Manager John then stepped in and sorted room. New rooms were damp and so dusty, by now it was 12am and I was done.
Stayed 1 night in Mar 2025

4/10 Poor

NIKOLAOS

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for NEC

Lovely, helpful staff but car park is a nightmare
Stayed 1 night in Mar 2025

4/10 Poor

kevin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Paul, Lancaster

Stayed 3 nights in Mar 2025

10/10 Excellent

Hiren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on reception desk very helpful ensuring a pleasant stay.
Stayed 1 night in Feb 2025

2/10 Terrible

angela

Business traveler
Disliked: Cleanliness, staff & service, room comfort

devastated!

on arrival on check in i was informed the “ Executive deluxe family room with sofa bed” that i booked with your company back in September 2024 was “NOT AvAILABLE’ but they could accomodate me in a standard twin room - was utterly gutted! as it was now late in the evening I had no choice but to accept -
room with a view lol
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very expensive when Crufts is on.

Because we were staying for Crufts the hotel was extremely busy and it did take a long time to check in. The room was good, the bed was comfy, we couldn't get the sofa bed to open up so my friend slept on the sofa as it was. The bathroom was very small and there was a crack in the sink which considering we paid nearly £500 for two nights I did think it wasn't very good. There was also cigarette ends outside the window, there is no smoking in the hotel so why were they there and why hadn't they been cleaned up? Positives were that it was close to the NEC. We didn't eat there, £18 for a breakfast and I don't even know what an evening meal cost.
Stayed 2 nights in Mar 2025

8/10 Good

Karen

Stayed 2 nights in Mar 2025

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service
Nice hotel. Room was cold and heating very noisy. Bring earplugs.
Stayed 1 night in Mar 2025

10/10 Excellent

Tajinderpal Singh

Liked: Cleanliness, staff & service, property conditions & facilities
We had such a peaceful stay
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness
Stayed 4 nights in Feb 2025