2/10 Terrible
Verified traveler
Nov 24, 2024
Liked: Cleanliness
Disliked: Staff & service
Started OK, went down hill fast.
Stayed at this hotel while we were in the city watching a band at the arena.
We were happy with the hotel up until 1am when the fire alarm was set off. It's then stopped and at around 2 am it went off again and didn't stop. We had to evacuate the building, it was raining, there was nowhere to stand and the hotel staff weren't anywhere to be seen. We went around to the front of the hotel where there were 2 x members of staff, they didn't tell us what was happening and they didn't seem to know what was going on. It was clear there isn't a plan for this type of event, which is worrying. After 30mins we were told we could enter the building.
Now soaked and wide awake we struggled to get much sleep.
When we went for breakfast the queues were about 15 to 20 people deep for a breakfast, there was only 1 operational coffee machine so people were queuing for that. We didn't bother having much breakfast as it was overcrowded and the hotel cannot cater for a full restaurant.
Verified traveler
Stayed 1 night in Nov 2024