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Crowne Plaza Birmingham City Centre, an IHG Hotel

4.0 star property

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Photo gallery for Crowne Plaza Birmingham City Centre, an IHG Hotel

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Point of interest
Point of interest
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Central Square, Holliday Street, Birmingham, England, B1 1HH
  • Library of Birmingham
    ‪4 min walk‬
  • Symphony Hall
    ‪5 min walk‬
  • The Alexandra Theatre
    ‪5 min walk‬
  • Birmingham (BHX)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Upgraded, High Floor)

Standard Room, 1 King Bed (Upgraded, High Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Upgraded, High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Business Lounge Access

Premium Room, 1 King Bed, Club Lounge Access | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Business Lounge Access

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Free toiletries, hair dryer, bathrobes, towels

Standard Room, 2 Double Beds

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

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Restaurant
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Breakfast available
4.4 out of 5, Excellent, (2580)
The price is $108
per night
$130 total
includes taxes & fees
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About this property

Crowne Plaza Birmingham City Centre, an IHG Hotel

4-star hotel in Birmingham City Centre
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
Crowne Plaza Birmingham City Centre, an IHG Hotel offers 312 accommodations with safes and coffee/tea makers. A pillow menu is available. 43-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 7438 square feet (691 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crowne Plaza Birmingham City Centre, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
B1 - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hungarian, Portuguese, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured self parking on site (GBP 21 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 for adults and GBP 16.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • b1

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 7,438 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1974
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.95 for adults and GBP 16.95 for children
  • Secured self parking fee: GBP 21.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham City Centre Crowne Plaza
Crowne Plaza Birmingham City Centre
Crowne Plaza Hotel Birmingham City Centre
Birmingham Crowne Plaza
Crowne Plaza Birmingham City Centre Hotel Birmingham
Crowne Plaza Birmingham City Centre Hotel
The Crowne Plaza Birmingham City Centre
The Crowne Plaza Birmingham C
Crowne Plaza Birmingham City Centre
Crowne Plaza Birmingham City Centre an IHG Hotel
Crowne Plaza Birmingham City Centre, an IHG Hotel Hotel
Crowne Plaza Birmingham City Centre, an IHG Hotel Birmingham

Crowne Plaza Birmingham City Centre, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1011 reviews
Rating 8 - Good. 261 out of 1011 reviews
Rating 6 - Okay. 78 out of 1011 reviews
Rating 4 - Poor. 48 out of 1011 reviews
Rating 2 - Terrible. 36 out of 1011 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and helpful
Stayed 1 night in Nov 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kaaly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Nov 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay Thankyou
Stayed 1 night in Nov 2024

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel claimed they didn’t have my booking even though could prove it and they said they could see I had booked so they eventually offered us a room which wasn’t what I ordered and paid for they said they cld put some camp beds in for our children I had ordered 2 doubles! When we checked the room the beds were not suitable for our children so my husband complained and they finally gave us 2 interconnecting double rooms however the attitude of the reception staff was shocking and if my husband hadn’t said the beds were not suitable they wldnt have done anything! And I honestly think they would have sent us on our way still claiming they didn’t have us booked in It was extremely stressful as due to them taking forever to sort it out even though they cld see the booking they almost made me late for my graduation! I have used Crowne hotels and IHG many times and the reason I picked this hotel over others even though I cld find cheaper elsewhere very disappointing
Stayed 1 night in Oct 2024

8/10 Good

Greg

Stayed 4 nights in Oct 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service by all
Stayed 3 nights in Oct 2024

10/10 Excellent

Raj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great dtay
Stayed 1 night in Oct 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and easy walk to city centre. Beds very comfy and air con a must in a family room. Check in a bit slow and hotel noisy early morning with lots of kids running around but overall good value for a family stay
Stayed 1 night in Oct 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect week-end break with an exceptional breakfast.
Stayed 1 night in Oct 2024

2/10 Terrible

Bianca

Traveled with family
Disliked: Room comfort
No hot water in the bath. Rude night manager
I stayed here last week and it was really nice so decided to stay again. This time the stay was very unenjoyable and I will not be staying again. At 10.30pm we were trying to bath our 2 under 2s, but there was no hot water. We called reception and they sent a man up to look, after 5 minutes he could also not get hot water, so I said if you can’t get hot water after 5 minutes just move us room, the kids need a bath and bed (they were both screaming at this point). He was not listening and still playing with the taps. I called reception and spoke to the night time duty manager to log a complaint. He repeatedly refused to log my complaint and argued with me. He had no level of customer service. He kept repeating what he had tried to do to fix the problem rather than admitting there was a problem and logging my complaint. He also becomes part of my complaint as he was so frustrating to talk to. We couldn’t fit our double buggy through the bedroom door (it fits through standard doorways) because the inside wardrobe was blocking it.Overall, the stay wasn’t great at all, but the managers attitude is the main reason I won’t be staying again, when you are making an honest complaint, the last thing you want to hear is, well it’s not the hotels fault, it depends on how many people use the hot water and if lots of people use it , it goes cold. I did not chose to stay in a 4* hotel to deal with a rude manager and have a cold bath. Had to argue for 10mins before being offered a room change
Stayed 1 night in Oct 2024

10/10 Excellent

Jamie

Stayed 1 night in Oct 2024

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Amazing, helpful staff. Only a one night stay this time. Parking conveniently just below the hotel. Would definitely book again.
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Great stay. Room was very spacious, clean and had everything we needed. Recently refurbished. The staff were amazing from the check in desk to the lady at breakfast and all staff members that we came in contact with were very friendly. The fantastic staff definitely made our stay all the better.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Had a really lovely stay room very clean and comfortable. Breakfast very good
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good and freshly made but there was wind through the door that was quite annoying through the night
Stayed 1 night in Oct 2024

10/10 Excellent

Rosemary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O arrival Leto on reception was very kind offered me water as I was hot told me about hotel and bar and breakfast in the morning showed us to the lift excellent service
Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Traveled with family
Liked: Amenities, property conditions & facilities
Did not experience negative issues others report. Hotel is not a 5 star property but a comfortable, affordable option in a location away from the tourist throngs, yet still walkable to anywhere in the city
Stayed 2 nights in Oct 2024

10/10 Excellent

Philip

Stayed 1 night in Oct 2024

8/10 Good

Tindivanam Jai, Kolkata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend Cowne Plaza for it's convenient location, facilities, staff and overall professional service
Stayed 1 night in Oct 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Mr m

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024