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Candlewood Suites Alabaster, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites Alabaster, an IHG Hotel

Exterior
Balcony
Fridge, microwave, stovetop, dishwasher
Premium bedding, individually furnished, desk, laptop workspace
Premium bedding, individually furnished, desk, laptop workspace

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Kitchen
  • Air conditioning

Explore the area

Map
1004 Balmoral Dr, Alabaster, AL, 35007
  • Veterans Park
    9 min drive
  • Oak Mountain State Park
    14 min drive
  • Cahaba River
    14 min drive
  • Birmingham, AL (BHM-Birmingham Intl.)
    33 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Tub)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Accessible)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communication, Mobility Tub)

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds, Accessible (Communication, Mobility Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Communication Accessible)

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds, Accessible (Communication Accessible)

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Room amenity

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Room amenity

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Express & Suites Alabaster, an IHG Hotel

Pool
Breakfast included
Parking included
Free WiFi
4.5 out of 5, Wonderful, (720)
The price is $132
per night
$154 total
includes taxes & fees
Jan 9 - Jan 10
Holiday Inn Express & Suites Alabaster, an IHG Hotel

About this property

Candlewood Suites Alabaster, an IHG Hotel

Alabaster hotel with in-room kitchens
A fitness center, a snack bar/deli, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Alabaster, an IHG Hotel offers 88 accommodations with DVD players and coffee/tea makers. These individually furnished accommodations include sofa beds and dining tables. Beds feature premium bedding. LED televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. Wireless Internet access is complimentary. A 24-hour business center is on site. This business-friendly hotel also offers a fitness center, barbecue grills, and gift shops/newsstands. Onsite self parking is complimentary.

Candlewood Suites Alabaster, an IHG Hotel has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Shopping

Family friendly

  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood ALABASTER
Candlewood Suites ALABASTER
Candlewood Suites Hotel ALABASTER
Candlewood Suites Alabaster Hotel Alabaster
Candlewood Suites Alabaster Hotel
Alabaster Candlewood Suites

Candlewood Suites Alabaster, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 253 out of 470 reviews" "
Rating 8 - Good. 130 out of 470 reviews" "
Rating 6 - Okay. 50 out of 470 reviews" "
Rating 4 - Poor. 21 out of 470 reviews" "
Rating 2 - Terrible. 16 out of 470 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

oxana

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Good experience, no breakfast at all , check in was so slow
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They treated us like we were their friends. Norman Bates checked us in and helped us with the TV. I forgot a housecoat on the bed and called back to see if she would mail it to me as it would be 6 months before next Dr. appointment. She was very kind, took my info and said she would check the laundry. I did not get her name.
Stayed 1 night in Sep 2024

6/10 Okay

Jeanette

Business traveler
I got the impression that they don’t really like one-nighters. I thought that all motels provide something in the morning other than coffee. So I checked out early in order to find breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were always super nice and helpful!
Stayed 2 nights in Jul 2024

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Audra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay there very much and will go back. The curtains were very dirty and broken and would not close however.
Stayed 2 nights in Aug 2024

10/10 Excellent

ROBERT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly, Scottsboro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suites
Stayed 2 nights in Aug 2024

10/10 Excellent

CATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people that worked at this site was very nice. We will use your Hotel again.
Stayed 2 nights in Aug 2024

8/10 Good

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in bad shape. We didn’t stay the night after paying for it because it needs cleaned up. This is not IHG quality. Needs reported.
Stayed 1 night in Jul 2024

6/10 Okay

Darnell

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Cleaning was not so great. Dirty dishes dusty nightstand. Telephone doesn’t work. Tv cable/ satellite didn’t work
Stayed 2 nights in Jul 2024

8/10 Good

Cynthia

Stayed 1 night in Jun 2024

10/10 Excellent

Robert

Stayed 1 night in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quik stop
Just an overnight stay but very nice and convenient to shops and food
Stayed 1 night in Jun 2024

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs a good cleaning. Front office area needs refresh. Norman B was very nice and helpful
Stayed 1 night in Jun 2024

8/10 Good

Matthew

Traveled with family
Liked: Staff & service
Stayed 1 night in Jun 2024

4/10 Poor

Carrie

Business traveler
Liked: Staff & service
Decent
Room wasn’t terrible. Just older. but the whole hotel smelled of cigarettes.
Stayed 2 nights in Jun 2024

8/10 Good

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked things like it had a recliner in the room and a good nightlight in the bathroom. Bed was comfortable and shower was great.
Stayed 1 night in Jun 2024

8/10 Good

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Friendly staff, near to many shops and restaurants, free washer and dryer, gym, free coffee, decent stove and fridge Cons: grills are out of service, rooms and linens could use a bit of updating
Stayed 14 nights in May 2024

2/10 Terrible

Jeremy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
By far one of the worst hotels we’ve stayed in. We booked two rooms because we have a big family. We booked these due to how well it was rated on hotels.com. I think the high review has to be false. Immediately walking in the door the hotel was filthy. Doors were open, through the hallways. Almost appearing as ppl were living there. Carpet and surface areas were disgusting. The ppl at the counter were talking about there relationships to a guest. The place smelled of pot everywhere. Both rooms were nasty. We had old food under our beds. Nothing was clean. The other room had roaches. There were dogs barking all night down our hallway. This is definitely not a place for your family to stay. As long as we have used hotels.com we were very disappointed to see how terrible this place was and then no help from anyone to try and get a refund to stay somewhere else. I would not recommend this hotel. Stay at the holiday inn next door. Much nicer.
Stayed 1 night in Jun 2024

6/10 Okay

Carlitta

Stayed 1 night in Jun 2024

8/10 Good

ROBERT, Old Bridge

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. needs carpets replaced but still a good value
Stayed 4 nights in May 2024